---
description: Discover the benefits and disadvantages of Sobot.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sobot Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot)

# Sobot

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> Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
> 
> Verdict: Rated **4.9/5** by 96 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Sobot?

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 96 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sobot Technologies

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand

## Features

- AI Copilot
- AI/Machine Learning
- Agent Interface
- Alerts/Escalation
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Content Management
- Conversation Intelligence
- Customer History
- Customer Support
- Customisable Branding
- Geotargeting
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalisation
- Pre-Configured Bot
- Proactive Chat
- Quality Management
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Task Automation
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (872 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1783 reviews)
3. [Amazon Connect](https://www.capterra.co.uk/software/1017140/amazon-connect) — 4.5/5 (93 reviews)
4. [Gladly](https://www.capterra.co.uk/software/156723/gladly) — 4.8/5 (139 reviews)
5. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (264 reviews)

## Reviews

### "Magnificent CRM and Marketing Automation Platform." — 4.0/5

> **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10
> 
> **Pros**: Sobot  increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing.
> 
> **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience.
> 
> Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively.

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### "Smooth implementation with improved support efficiency across teams" — 5.0/5

> **Ned** | *12 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: What we liked most about Sobot was its AI powered ticket automation and centralized communication system. The platform made it much easier to manage complex technical support workflows across teams while reducing manual workload and response times. Its intelligent routing and ease of collaboration significantly improved operational efficiency for our organization.
> 
> **Cons**: At the moment, there’s nothing we particularly dislike about Sobot. Our experience with the platform has been smooth so far.
> 
> It has helped us improve how we manage support operations and made communication between teams more efficient. The automation and ticketing features make it easier to handle requests in a more organized and timely way. The implementation went smoothly, and it fit well into our existing workflows without much friction.

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### "I prefer sobot to others" — 5.0/5

> **Benjamin** | *21 July 2025* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: What I liked most about Sobot was the seamless integration of their Live Chat and Contact Center into our existing systems, enabling a truly unified customer support experience across multiple channels. The setup process was fast and straightforward, minimizing disruption to our operations.
> 
> **Cons**: While Using sobot omnchannel suite the analytics dashboard felt slightly limited out of the box. .....
> 
> we needed a live chat and contact center solution that was both easy to implement and robust enough to handle multi-channel communication at scale.

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### "Dependable Customer Support Software That Scales With Teams" — 5.0/5

> **Stephanie** | *25 September 2025* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Sobot has streamlined the way our teams handle client communication. With live chat, email, and ticketing all in one place, our developers and project managers can collaborate smoothly and resolve issues faster. The automation features are especially useful for handling repetitive client questions, freeing up our team to focus on development work. The UI is intuitive, and the integration options make it easy to plug into our existing workflows.
> 
> **Cons**: Reporting could be more advanced for deeper analytics, and some of the customization requires technical know-how. We also found that onboarding for larger teams takes more planning compared to smaller setups.
> 
> As a growing software development company, we value tools that help us scale without losing efficiency. Sobot has provided a reliable, cost-effective way to manage client support and communication. It has improved our response times, reduced missed messages, and given us better visibility into client needs. Overall, it’s been a solid fit for our business.

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### "Powerful, All -in-One Customer Service Platform" — 5.0/5

> **Donna** | *24 November 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Sobot brings all our customer channels—chatbot, live chat, voice, tickets, and WhatsApp—into one easy-to-use platform. The automation and multilingual chatbot save us tons of time, and the reporting tools make it simple to track performance.
> 
> **Cons**: There’s a lot of functionality, so new team members need a bit of time to learn everything, but support is always responsive.
> 
> Sobot helps us handle higher volumes with faster response times and better customer satisfaction. Centralizing all communication has made our customer service far more efficient and scalable.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1072329/Sobot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025756/contact-center/> |
| en-AE | <https://www.capterra.ae/software/1072329/Sobot> |
| en-AU | <https://www.capterra.com.au/software/1072329/Sobot> |
| en-CA | <https://www.capterra.ca/software/1072329/Sobot> |
| en-GB | <https://www.capterra.co.uk/software/1072329/Sobot> |
| en-IE | <https://www.capterra.ie/software/1072329/Sobot> |
| en-IL | <https://www.capterra.co.il/software/1072329/Sobot> |
| en-IN | <https://www.capterra.in/software/1072329/Sobot> |
| en-NZ | <https://www.capterra.co.nz/software/1072329/Sobot> |
| en-SG | <https://www.capterra.com.sg/software/1072329/Sobot> |
| en-ZA | <https://www.capterra.co.za/software/1072329/Sobot> |

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