---
description: Discover the benefits and disadvantages of Sobot.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sobot Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot)

# Sobot

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> Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
> 
> Verdict: Rated **4.9/5** by 92 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Sobot?

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 92 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sobot Technologies

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand

## Features

- AI Copilot
- AI/Machine Learning
- Agent Interface
- Alerts/Escalation
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Content Management
- Conversation Intelligence
- Customer History
- Customer Support
- Customisable Branding
- Geotargeting
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalisation
- Pre-Configured Bot
- Proactive Chat
- Quality Management
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Task Automation
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Amazon Connect](https://www.capterra.co.uk/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
4. [Gladly](https://www.capterra.co.uk/software/156723/gladly) — 4.8/5 (139 reviews)
5. [HoduCC](https://www.capterra.co.uk/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Magnificent CRM and Marketing Automation Platform." — 4.0/5

> **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10
> 
> **Pros**: Sobot  increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing.
> 
> **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience.
> 
> Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively.

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### "Improving Guest Communication and Response Times" — 5.0/5

> **Alex** | *12 March 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The platform helps manage guest inquiries more efficiently by automating responses to common questions about reservations, check in times, amenities, and booking changes. It also allows the team to handle messages from multiple channels in one place, which improves response time and overall guest communication.
> 
> **Cons**: Initial setup required time to organize frequently asked questions and reservation workflows. Some guests still prefer speaking directly with staff for special requests or complex booking changes, so live support is still necessary during busy periods.
> 
> The platform supports faster responses and better organization of guest communication, especially during peak travel seasons. Automation handles routine questions while staff focus on personalized service, helping maintain a smooth and professional guest experience.

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### "Powerful, All -in-One Customer Service Platform" — 5.0/5

> **Donna** | *24 November 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Sobot brings all our customer channels—chatbot, live chat, voice, tickets, and WhatsApp—into one easy-to-use platform. The automation and multilingual chatbot save us tons of time, and the reporting tools make it simple to track performance.
> 
> **Cons**: There’s a lot of functionality, so new team members need a bit of time to learn everything, but support is always responsive.
> 
> Sobot helps us handle higher volumes with faster response times and better customer satisfaction. Centralizing all communication has made our customer service far more efficient and scalable.

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### "A Game Changer for Patient Engagement" — 5.0/5

> **Dave** | *3 September 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Sobot has transformed how we communicate with our patients. The instant messaging feature  allow for real-time appointment and follow ups which keep our patients engaged and informed
> 
> **Cons**: The initial setup required some tech knowledge, but the support team was incredibly helpful, making it manageable
> 
> I highly recommend Sobot to any healthcare provider looking to enhance patience relationships. It's worth every penny

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### "fasttrack our education operation" — 5.0/5

> **William** | *31 October 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Great integrations, easy dashboard, and reports that makes sense  even for non teaching staff. We have seen our response time drop noticeably
> 
> **Cons**: Integration  with Asana and Jira would make project tracking seamless. These is small improvement that could make it even stringer solution for teach teams.
> 
> We were searching for a tool that could bring all our client request into one place without over complicating things, sobot nail it.   THE  set up took less than an hour, and our team adopted it instantly. It is suable intuitive and fits right into our workflow

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1072329/Sobot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025756/contact-center/> |
| en-AE | <https://www.capterra.ae/software/1072329/Sobot> |
| en-AU | <https://www.capterra.com.au/software/1072329/Sobot> |
| en-CA | <https://www.capterra.ca/software/1072329/Sobot> |
| en-GB | <https://www.capterra.co.uk/software/1072329/Sobot> |
| en-IE | <https://www.capterra.ie/software/1072329/Sobot> |
| en-IL | <https://www.capterra.co.il/software/1072329/Sobot> |
| en-IN | <https://www.capterra.in/software/1072329/Sobot> |
| en-NZ | <https://www.capterra.co.nz/software/1072329/Sobot> |
| en-SG | <https://www.capterra.com.sg/software/1072329/Sobot> |
| en-ZA | <https://www.capterra.co.za/software/1072329/Sobot> |

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