--- description: Discover the benefits and disadvantages of SysAid. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.co.uk/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/107225/sysaid?page=2) > Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more. > > Verdict: Rated **4.5/5** by 512 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? We cater to organizations of varying sizes and across diverse industries, spanning from small and medium-sized businesses (SMBs) to Fortune 500 companies. Regardless of your organization's scale, every edition of SysAid is adaptable and can be tailored ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 512 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking - Assignment Management - Audit Management - Barcode/Ticket Scanning - Business Process Automation - Capacity Management - Chat/Messaging - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Customer Database - Customer Support - Dashboard - Drag & Drop - Event Logs - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - Multi-Language - Patch Management - Performance Monitoring - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Ticket Management - Uptime Reporting - User Management - Workflow Configuration - Workflow Management ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Workflow Management Software](https://www.capterra.co.uk/directory/30091/workflow-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (686 reviews) 5. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 July 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Cons**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9 February 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Cons**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- ### "SysAid - Supporting you and supporting your users." — 5.0/5 > **Garan** | *22 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SysAid is the best ITSM tool available for IT teams, it is super easy to customise and ensure it follows ITIL workflows and assist you in getting your work done. > > **Cons**: The clunky interface and basic limitations that can be easily fixed with a few lines of HTML > > The experience with SysAid has been next level, their support for the product is amazing and they never let any customer feel unnoticed. They will always try their best to strive for customer satisfaction and make things work for YOU. ----- ### "Useful Helpdesk Tool" — 4.0/5 > **Lorna** | *20 October 2024* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can then update category codes and assign certain templates to certain teams, this saves time and improves efficiency, sending certain tickets to the right people as soon as the ticket is logged. The availability of work flows saving repetition of manual tasks and time for the Helpdesk to complete. Sysaid can link with AD ensuring contacts are up to date and accurate, previously adding contacts was a manual task > > **Cons**: The user interface is slightly dated, to review multiple messages in a ticket, you have to click on each e-mail to review the comms, this can be laborious. The ability to have multiple reports of your choosing on 1 single cluster report is not available > > The system is a good all rounder and easy to customise, the Sysaid support team are quick to respond and have always been very helpful in resolving queries. The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product ----- ### "SysAid Review" — 5.0/5 > **Andy** | *4 September 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Easy of use Ability to customise the language within the system Escalation rules > > **Cons**: As a user daily user of SysAid theres nothing that i dont like about the product > > Very happy customer having utilised SysAid for over 10 years ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data