--- description: Discover the benefits and disadvantages of Rev.io PSA. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rev.io PSA Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [Rev.io PSA](/software/1071425/Rev-io-PSA) # Rev.io PSA Canonical: https://www.capterra.co.uk/software/1071425/Rev-io-PSA Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1071425/Rev-io-PSA?page=2) > Rev.io is a PSA platform that combines PSA software, ERP, and CRM to streamline operations for communication and tech service firms. > > Verdict: Rated **3.8/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Rev.io PSA? Telecommunications, Wireless and IoT, Audio-Visual Installers, Security and Alarm Integrators, Managed Print Providers, and Service Providers ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 54 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Rev.io - **Location**: Atlanta, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Big Data Analytics - Billing & Invoicing - CRM - Data Management - Project Management - Resource Management - Time & Expense Tracking - Workflow Management ## Support Options - Email/Help Desk - Phone Support ## Category - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) - [IoT Software](https://www.capterra.co.uk/directory/31016/iot/software) ## Alternatives 1. 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We love the company and their support. Almost unmatched. The software has been very good for our business. We could not have gotten to where we are without it. Is it perfect - nope - what software is. But, for the most part, it helps way more than not and is overall a very solid and helpful product. ----- ### "Tigerpaw One Success" — 5.0/5 > **Edward** | *29 December 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Ease of use... I was able to take on-line classes and learn what was needed to do the implementation quickly. Data is logical, and can be downloaded and manipulated and then uploaded > > **Cons**: Changing screen content is a major change. Some of the screens need different data and you cannot make changes yourself. > > Good bang for the buck, the customer service people are friendly and helpful. ----- ### "Really flexible" — 5.0/5 > **Tricia** | *28 June 2018* > > **Pros**: I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable. > > **Cons**: Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily. ----- ### "From Paper to Tigerpaw" — 5.0/5 > **Shawn** | *28 March 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Pros: I am treated, and I treat, the staff at Tigerpaw as a member of our own team here at USA Security. The service department answers the phone in less than a few minutes (most of the time). The training department has a few options for your staff to learn the program: online self-learning through the academy, 1-2PM daily “Ask the Experts” for a round robin style Q\&A, and you can pay to have one-on-one time when/if needed. The Customer Portal and Employee Portal have made our interactions with our national accounts much easier to manage. Customers now have access to all the service orders opened by their regional managers, attached documents have a central home, and clients can manage access to Tigerpaw to open trouble tickets, request a quote, or look in at the progress of a project. The Employee Portal allows our technicians to upload documents, request changes to projects, and write detailed scopes of work from their laptops in the field. The Microsoft Exchange integration with Tigerpaw has enabled us to share and create graphical calendars with the install teams that show us availability of the teams months in advance. We have coupled this feature with the dispatch board built into Tigerpaw to create a Project Service command level view of the company. We file in over 22 states – with the Avalara AvaTax Integration all of our taxes are handled electronically and days’ worth of computing taxes has been reduced to minutes. The anxiety of all the various tax districts and changes in the law are handled seamlessly and we never need to second guess the tax rate at the county, state, or city level any longer. The QuickBooks integration is easy to manage and run. QBTraks integration will show you errors when it finds a problem and gives you the opportunity to fix them before they go into QuickBooks. This saves time in not having to clean up two separate databases. Quotes are easily transferred to projects and service orders when they are won. Creation of Purchase Orders for the projects, receiving goods, tracking programming and building time logged are all extremely easy to use and track. Customer assets are easy to manage and when a RMA is required for a product you have sold Tigerpaw makes it easy to create a RMA and track the flow of product from return to service. With their built-in Matrix feature you can create any customizable tracking matrix you need to monitor your company. There is no need to create custom reports in Crystal Reports if the built in reports are lacking some data point you require. You have access to the entire database and if Excel is your thing you can create the Matrix and export it to Excel if that’s where you feel more comfortable working. > > **Cons**: Cons: Would like to see the APP work as a payroll tracking device as well. We currently have two APPs, one for the employees to check in for payroll purposes and the Tigerpaw APP to track travel and site work time. This is more of a feature request than a con. > > Before Tigerpaw: Our company operated with SalesForce as the CRM, ACT\! as the scheduling software for our Installation Department, QuickBooks for quoting and purchasing, and a variety of Excel spreadsheets used to track one issue or the other. We were a paper based operation with hundreds of active projects and service orders stacked in in/out boxes throughout the company. Everything worked fine as a small company but was we grew we needed a software vendor that could stitch the various departments together. The APP: Allows all the employees to see what jobs they are scheduled for, the password keeper has helped immensely by managing the various customer’s network and password information in a completely secure manor. It also allows the technicians in the field to take pictures of before and after work is finished and immediately it is available for the customer to review on the Customer Portal or the staff back at the office. ----- ### "Not a good product" — 1.0/5 > **Tony** | *17 April 2017* | Information Technology & Services > > **Pros**: Lots of promising of a solution that takes care of everything - It was a decent program at one time... > > **Cons**: 1) Support - Support for this product is really poor. The few times that we've called (only because we absolutely had to) resulted in wasted time 2) Monthly Support - We paid for support (that we rarely used) and when we actually tried to use it, was told that the items that we needed help with was "chargeable", $ to back out a payment that was incorrectly posted. 3) Performance - We paid for integration and after 6) years now, we are still dealing with issues that did NOT get correctly defined in the setup. the problem was that they seemed to fumble around and really did not have consistent answers for the questions that we had during the migration phase. 4) Mobile Product - Unless something changed in v.16, My experience was that the MOBILE product was total junk 5) Tigerpaw University - again, unless recently updated, was populated with old videos that barely were relevant > > We transitioned to Tigerpaw from ServiceCEO in 2011 - While we do not have daily events as some others had described, I do find that Tigerpaw makes you make a ton of repetitive moves to do any task. We have not actually been able to embrace the newly skinned MATRIX (actually have no idea what the heck the big deal was), and honestly really peeved the way that they have done us lately. We have paid support monthly for years and even with new staff calling for incident calls for access to training or support, we accumulated 19) calls last year. We called support to remove a incorrectly posted payment and was told that this "time", that this was a "chargeable" event at which rate now bills at $ with a 2) hour minimum. I have since decided after review of my initial 2011 agreement (which clearly makes no mention of chargeable items), that I will take my business elsewhere ----- BUYER BEWARE ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1071425/Rev-io-PSA?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1071425/Rev-io-PSA) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data