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What is Prospect CRM?

If you manufacture and sell products B2B and use one of the following Inventory Management/Accounting/ERP systems, then Prospect, the #1 Stock-Aware CRM, is the only CRM you need for:

Unleashed
Katana
Cin7 Omni
Cin7 Core
Xero
QuickBooks Online
Access Dimensions
Access Financials
Sage 50
Exchequer
Pegasus Opera

Prospect is the #1 CRM for helping B2B Manufacturers worldwide get more customers, and maximise customer lifetime value.

Who Uses Prospect CRM?

B2B product sellers who need to manage products, prices & stock info, & use Unleashed/Katana/Cin7 Omni/Cin7 Core/QuickBooks Online/Xero/Access Dimensions/Sage 50/Exchequer/Pegasus Opera.

Where can Prospect CRM be deployed?

Cloud-based
On-premise

About the vendor

  • The Access Group
  • Located in Colchester, UK
  • Founded in 1996

Prospect CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Guernsey, Isle of Man, Jersey, New Zealand and 2 others

Languages

Dutch, English, French, Swedish

Prospect CRM pricing

Starting Price:

£161.00/month
  • Yes, has free trial
  • No free version

Prospect CRM does not have a free version but does offer a free trial. Prospect CRM paid version starts at £161.00/month.

Pricing plans get a free trial

About the vendor

  • The Access Group
  • Located in Colchester, UK
  • Founded in 1996

Prospect CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Guernsey, Isle of Man, Jersey, New Zealand and 2 others

Languages

Dutch, English, French, Swedish

Prospect CRM videos and images

Prospect CRM Software - Account Manager Dashboard
Prospect CRM Software - Sales Rep Dashboard
Prospect CRM Software - Missing Order Report
Prospect CRM Software - Sales Analysis Report at Company level
Prospect CRM Software - Top Product by Value Report
View 6 more
Prospect CRM video
Prospect CRM Software - Account Manager Dashboard
Prospect CRM Software - Sales Rep Dashboard
Prospect CRM Software - Missing Order Report
Prospect CRM Software - Sales Analysis Report at Company level
Prospect CRM Software - Top Product by Value Report

Features of Prospect CRM

  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Calendar/Reminder System
  • Commenting/Notes
  • Contact Management
  • Customisable Reports
  • Data Import/Export
  • Document Storage
  • Email Management
  • Interaction Tracking
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Pipeline Management
  • Purchase Order Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Segmentation
  • Social Media Integration
  • Task Management
  • Third-Party Integrations
  • Workflow Management

Alternatives to Prospect CRM

Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
HaloPSA brings everything an MSP needs into one centralised location.
BigChange's all-in-one Job Management System plans, manages, schedules & tracks your field teams in a single easy-to-use solution.
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Pipeliner CRM drives exceptional user engagement through its sales-friendly interface resulting in high adoption rates and faster ROI.
The #1 easiest-to-use CRM for small businesses — expert support, fair pricing, and all the features you need in one place. Learn more about Less Annoying CRM
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between. Learn more about Method CRM

Reviews of Prospect CRM

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
88%
4
9%
3
2%
1
2%
Stewart
Stewart
Head of Business Development in UK
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best CRM by far

5.0 4 years ago

Comments: 10/10. Product, training, and all aspects are second to none. I can remember the first Outlook add ins from Dynamics. I have used M Dynamics, Sales Force, Zoom (I think), Smartsheets, and now this. Prospect is by far the best if you are actually selling stock that exists.

Pros:

It does not waste space on things that are not needed. Very little customisation is required, yet if feels like its tailored to your business

Cons:

Any issues (only a few to date) are managed through the customer service platform. The rare issues are resolved quickly, and they have a suggestions platform that allows their partners to put forward ideas that can be voted on. If an idea gets enough votes they will implement it. Amazing process that more companies should offer.

Austin
General Manager in US
Wholesale, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

B2B - This is your CRM.

5.0 2 years ago

Comments: It helped us grow sales.

Pros:

4.5 out of 5 stars. Prospect soft is the best CRM for B2B sales: period. That said, they are still improving the CRM and releasing updates every 2 weeks based on community feedback. Does the CRM do everything you would hope: no, but those things are in the pipeline. Does the CRM do 90% of what you need better than everyone else. Yes! Prospect is particularly strong at tracking customer changes in habits. Has one of your loyal customers went too long without purchase: you will know. Is a particular category underperforming amongst customers on the West Coast, Prospect will let you know. Prospect is first and foremost a customer relationship management tool and second a lead management tool. Most CRMs are merely for tracking leads and closing sales. B2B is different and needs a different CRM. We need to know our customers habits, trends, etc. in order to maximize sales and this is where Prospect stands head and shoulders above the rest. If you are B2B - get this CRM. If it's missing a feature you want, just wait: it will be added soon as they do an EXCEPTIONAL job of listening to and responding to customers and making the CRM better.

Cons:

The hierarchy structure of the CRM is both is best feature, and, at times, it's most annoying depending on the type of customers you work with. There is a slight learning curve here but once your team is used to it, it works very well.

Alternatives Considered: Method CRM

Reasons for Choosing Prospect CRM: Needed specific B2B functions that were not natively present in other CRMs and would have cost a lot to switch. Also, it was very important that our CRM communicate with our accounting software.

Switched From: Less Annoying CRM and Salesforce Sales Cloud

Reasons for Switching to Prospect CRM: b2b reporting and functinality. Specifically, tracking and segmenting of current customers.

Chris
Chris
Director in UK
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

This software makes things take longer, not less time

3.0 4 years ago

Comments: It is a decent piece of software for those who need the features it offers, but for those who just want to create quotes and orders it increases rather than reduces your workload.

Pros:

The structure/hierarchy of contacts (company, division, contact) is helpful.

Cons:

The software has a very "Microsoft Excel" feel about it completing any task takes a few seconds longer. Over time, the seconds add up. We were previously using Unleashed to add and process orders but switched to Prospect which then sends the orders to Unleashed. Instinctively, Unleashed is much faster and easier to use and our staff choose to use Unleashed directly instead of Prospect. For example, we could previously create a quote and download it as a PDF instantly. We now have to open a Word document, then save the word document as a PDF, find the PDF in a folder on our computer etc. When we accept a quote we routiely wait up to 30 seconds for the quote to go through to Unleashed as an order. Managing products in Prospect isn't easy - a large user unfriendly Excel spreadsheet. We had a problem of duplicate products and incorrect product codes syncing from Unleashed and have still not resolved this.

The Access Group Response

4 years ago

Hi Chris, Thanks for your feedback, and the five stars you gave for our customer support - we appreciate that. But we also appreciate you taking the time to provide details of your challenges. I have spoken to our Support team on your behalf, and there are definitely faster ways for you to perform some of the tasks you've listed, including fully automated PDF'ing of quote documents. However, to make sure you're getting the most from the system, a senior member of our Customer Success team will be reaching out to you shortly. Thank you again, The Prospect Team

Rob
VP Business Development in Canada
Construction, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Implementation in a growing company

5.0 4 years ago

Comments: Great. Our quoting, follow up, analytics and overall management are at a whole new level.

Pros:

A number of expected benefits plus some great unexpected capabilities. We implemented Prospect at a point where the company grew beyond the capacity to manually track our leads and quotes. Prior to installing Prospect we couldn't track monitor and follow up on quote status and a practical manner. A lot fell through the cracks. Integration with Unleashed was a critical factor. Converting quotes in Prospect to Orders in Unleashed is seamless. Prospect delivers great analytics we couldn't do before. Time since last order, conversion rates, customer productivity and potential etc. The system forces the user to assign tasks. What we thought was annoying at first is in fact a great project management and communication tool as it automatically alerts whoever the task is assigned to and allows me to have the overall view at a glance of who is supposed to be delivering what and on which day. Unexpected bonus and time-saver: We can calculate the weight of an order which is critical for preparing a shipping quote. Hadn't even considered this when we purchased the software. Simple yet impactful. Subtotalling quotes, moving line items around - super easy.

Cons:

The template and document layouts between Prospect and Unleashed don't quite line up but that's manageable Some of the terminology and processes are a bit counter-intuitive but once you know how to do it it's easy. One example is printing a document. Typically the function you look for is "Print". In Prospect you don't "print". You 'create a document' using the "Document". Another example is deleting line items. Let's say you want to delete one or more contacts from a company/client. It's not obvious or intuitive but once you learn how, it's easy. (You have to know the icon to click, then select "Perform Bulk Action".) And the support staff at Prospect helped us solve every query.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to Prospect CRM: 1. Their people are accessible and knowledgeable. We speak directly with them and the same group of people all the time. They know us and our business. 2. We're a building product manufacturer. They demonstrated right off they understood our industry and software is well-designed for manufacturing and the construction sector.

Cady
National Sales Manager in US
Wholesale, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Highly recommend Prospect!

5.0 2 years ago

Comments: Overall, excellent experience thus far with Prospect CRM. It has solved headaches from multiple roles within our company that have seem to really tie in some bigger ideas that we seemed stuck on before. We are excited to continue our partnership with Prospect!

Pros:

In out short time frame from the launch of using this software, we have already found that it has easily bridged gaps to problems we longed for solutions for. This includes small details tracking through pipelines, lapsed customers, and detailed sales tracking on numerous aspects.

Cons:

I love to simplicity of it. The learning curve is small and the training was bountiful. Once we gained a rudimentary level of understanding, we were able to navigate quickly. I will also add, as impressed as we are, I will admit we have not yet tapped into the full potential Prospect can provide us.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Prospect CRM: We had major issues with customer service support. After countless efforts, we only ended up with a blog link from an online chat. Our training was not customized from the onset, leaving major gaps within our workflow and no education on how to solve the issues. It was very frustrating after much time had passed.

Reasons for Switching to Prospect CRM: Prospect integrated with our existing softwares and truly seemed to have a personable side to their company that all others lacked. From our initial welcome call, we felt catered to and understood from an extensive level on what our company was searching for.