Prospect, the Stock-Aware CRM

Comments: Sales order entry and viewing stock levels is difficult in all the accounting systems we have used. We intially installed Prospectsoft CRM in order to make those tasks easy, which it has done. We are also now taking advantage of the customer relationship pieces, like note taking, lead tracking and problem management.

Pros: Quick order entry functions, clear visibility of inventory data and integration to our back office

Cons: Many things in the past, but Prospectsoft have fixed all those. There are things now which we want changing, but they are logged in an ideas portal and we have an understanding of how long they may take to make it into the live product.

Comments: Great experience all round, and fantastic support

Pros: There are a few words that jump to mind with Prospect soft365 , key words that were the same frustrations I had with my previous systems.
Ease of use - Quick and SO user friendly, adaptable and as a HOD the best thing it was easy for my team to pick up and work effectively on within a week. Win for us!
Customer satisfaction - this is now so measurable we have a more direct link to our customers and a clearer view of orders and relationships. Another win!
Support - Every single call to their centre is answered professionally and swiftly and this makes a truly immeasurable difference in a busy centre like ourselves.
So glad we found you.

Cons: I am happy with all factors of this software

Comments: That we have so much data under our fingers each day helps plan and be more productive.

Pros: The ease of use is a massive plus, it just fits into the business and team effortlessly.
It's like picking something of the shelf and been able to customise it to do exactly what you want it to do, reports, reminders, quotes, logging any issues etc.... also easy for getting all you need ready for ISO audits.
Links with Sage so porting and getting data is a breeze.

Cons: knowing it could/can do so much more, and them taking the time to watch the tutorials.

Pros: It is intuitive and a vital tool for our Area Managers and engineers who have live information on their phones giving live information back to the office. Most aspects are easily customisable by ourselves.

Cons: It can take time if core sections are requested to be customised by the ProspectSoft team but our engineer's portal is excellent now that it is up and running and a vast improvement over what we had.

Comments: It has been great for us, easy way to store information and documents.
Great for recalls and reminders.

Pros: The staff are always on the end of the phone or email/ Live chat.
Great staff and very easy system to use.

Cons: I like this CRM very much, I cant really fault it on anything so far.