Prospect, the Stock-Aware CRM

"10 years and counting"

Comments: Sales order entry and viewing stock levels is difficult in all the accounting systems we have used. We intially installed Prospectsoft CRM in order to make those tasks easy, which it has done. We are also now taking advantage of the customer relationship pieces, like note taking, lead tracking and problem management.

Pros: Quick order entry functions, clear visibility of inventory data and integration to our back office

Cons: Many things in the past, but Prospectsoft have fixed all those. There are things now which we want changing, but they are logged in an ideas portal and we have an understanding of how long they may take to make it into the live product.

"This just does what it needs to and does it well!"

Comments: Easy, great support and onboarding from team when bringing it on. Very quick and adaptive with stock and very very reliable.

Pros: Ease of use, adaptability and fits so well into our Goods out software

Cons: there is nothing that I feels needs inclusion in this box

"Distribution & Marketing for CRM"

Comments: Thorough and supportive. No major sales push or pitch, rather an emphasis on understanding requirements and suitability to our day to day operations & goals.

Pros: Primarily the inventory control and integration with current accounting softwares.
The combination of stock management / distribution in a pipeline that can be tailored is highly practical.

Cons: Further automation & marketing potential.

"Prospect 365 is great for managing opportunities, creating and sharing quotations"

Pros: Prospect 365 is great for managing opportunities, creating and sharing quotations and associated documents. Seamlessly works with Unleashed and Xero. Each adviser I have spoken with have been brilliant, providing quick responses to any queries I've had.

Cons: Mass downloads of files created in Prospect would be a useful addition

"Prospect365 is a cost effective way to manage your e-commerce site when you use Opera II"

Pros: I like the updating of essential information replicated to the web instantly. I enjoy the CRM interface, it's user friendly and very similar to MS Office. Support is good, much easier to phone than open a ticket.

Cons: I dislike the CMS Editor, it's limited when it comes to core changes, having learnt to code in raw HTML and CSS, a WYSIWYG editor is somewhat annoying. However this could just be me!