---
description: Discover the benefits and disadvantages of monday service.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: monday service Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [monday service](/software/1069948/monday-service)

# monday service

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> AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
> 
> Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 108 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: monday.com
- **Location**: Tel Aviv, Israel
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$31.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish
- **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- CRM
- Change Management
- Collaboration Tools
- Configuration Management
- Customer Support
- Customisable Templates
- Dashboard
- Feedback Management
- IT Asset Management
- IT Reporting
- Inbox Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Great for solo projects / Freelancers" — 5.0/5

> **Sayma** | *17 June 2024* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: There's a lot of templates, saving you so much time compared to starting and making a dashboard from scratch. I like how different graphs are presented, there's many to choose from too.
> 
> **Cons**: Can't fault it. It's really easy to use, and does the job well.
> 
> I liked how there's a free plan, it's perfect for freelancers or for solo projects.

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### "Useful and efficient project management solution" — 5.0/5

> **Jack** | *22 November 2024* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Monday.com offers us a central place to manage all of our projects efficiently and with ease. It is easy to use and feature-rich.
> 
> **Cons**: Unless you are on higher paid plans, some key features can't be used, that being said, the features that are available on our plan do offer us a lot of value, but it would be nice to maybe have a few more key ones.
> 
> Overall, our experience has been entirely useful, providing us with a central place to manage projects across our team efficiently and easily.

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### "Great overall software" — 4.0/5

> **Macaulley** | *22 November 2024* | Insurance | Recommendation rating: 7.0/10
> 
> **Pros**: The ability to project manage has been a great help for the IT team within our company.
> 
> **Cons**: Sorting through projects seems a bit clunky when you are attempting to find things.
> 
> I believe Monday has been a great asset to our company, it has boosted the progression for the IT team and allows upper management to view our progress more effectively

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### "Visual and adaptable project management" — 5.0/5

> **Deep** | *7 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The boards and colored states on  monday com make keeping track of projects fun. I like how methods and project updates can be changed as needed.
> 
> **Cons**: When there are more users, prices can go up and complex services become hard to understand.
> 
> Monday.com is a visual project management tool for teams that is flexible. Everyone is on the same page thanks to easy access.

-----

### "Great Tool for Staying Organized" — 5.0/5

> **Marbelin** | *29 July 2025* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use.
> 
> **Cons**: Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first.
> 
> My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1069948/monday-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10023357/monday-service/> |
| en-AE | <https://www.capterra.ae/software/1069948/monday-service> |
| en-AU | <https://www.capterra.com.au/software/1069948/monday-service> |
| en-CA | <https://www.capterra.ca/software/1069948/monday-service> |
| en-GB | <https://www.capterra.co.uk/software/1069948/monday-service> |
| en-IE | <https://www.capterra.ie/software/1069948/monday-service> |
| en-IL | <https://www.capterra.co.il/software/1069948/monday-service> |
| en-IN | <https://www.capterra.in/software/1069948/monday-service> |
| en-NZ | <https://www.capterra.co.nz/software/1069948/monday-service> |
| en-SG | <https://www.capterra.com.sg/software/1069948/monday-service> |
| en-ZA | <https://www.capterra.co.za/software/1069948/monday-service> |
| fr | <https://www.capterra.fr/software/1069948/monday-service> |
| fr-BE | <https://fr.capterra.be/software/1069948/monday-service> |
| fr-CA | <https://fr.capterra.ca/software/1069948/monday-service> |
| fr-LU | <https://www.capterra.lu/software/1069948/monday-service> |

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