---
description: Discover the benefits and disadvantages of HCL BigFix Service Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HCL BigFix Service Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [HCL BigFix Service Management](/software/1069725/HCL-SX)

# HCL BigFix Service Management

Canonical: https://www.capterra.co.uk/software/1069725/HCL-SX

> AI-Powered Service Management. Insightful. Intelligent. Autonomous.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses HCL BigFix Service Management?

HCL BigFix Service Management is a no-code AI-powered enterprise service management platform that elevates service experience for business and support users, driving excellence across IT and beyond.

## About the vendor

- **Company**: HCL Software
- **Founded**: 1991

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Indonesian, Japanese, Korean, Malay, Spanish, Thai, Vietnamese
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Alerts/Escalation
- Configuration Management
- Contract/License Management
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Integrations (4 total)

- DryiCE iAutomate
- HCL BigFix AEX
- HCL MyXalytics
- Moogsoft

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews)
3. [Proactivanet](https://www.capterra.co.uk/software/1010807/proactivanet) — 4.8/5 (52 reviews)
4. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1497 reviews)
5. [ServiceNow](https://www.capterra.co.uk/software/152871/servicenow) — 4.5/5 (344 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1069725/HCL-SX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10023134/HCL-SX/> |
| en-AE | <https://www.capterra.ae/software/1069725/HCL-SX> |
| en-AU | <https://www.capterra.com.au/software/1069725/HCL-SX> |
| en-CA | <https://www.capterra.ca/software/1069725/HCL-SX> |
| en-GB | <https://www.capterra.co.uk/software/1069725/HCL-SX> |
| en-IE | <https://www.capterra.ie/software/1069725/HCL-SX> |
| en-IL | <https://www.capterra.co.il/software/1069725/HCL-SX> |
| en-IN | <https://www.capterra.in/software/1069725/HCL-SX> |
| en-NZ | <https://www.capterra.co.nz/software/1069725/HCL-SX> |
| en-SG | <https://www.capterra.com.sg/software/1069725/HCL-SX> |
| en-ZA | <https://www.capterra.co.za/software/1069725/HCL-SX> |

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