--- description: Discover the benefits and disadvantages of Epicor Prophet 21. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Epicor Prophet 21 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Inventory Management Software](/directory/30006/inventory-management/software) > [Epicor Prophet 21](/software/1069364/Epicor-Prophet-21) # Epicor Prophet 21 Canonical: https://www.capterra.co.uk/software/1069364/Epicor-Prophet-21 Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1069364/Epicor-Prophet-21?page=2) > Prophet 21 is an end-to-end distribution industry-specific ERP solution, designed with distributors for distributors. > > Verdict: Rated **3.8/5** by 83 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Epicor Prophet 21? Wholesale Distributors / Distributors ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 83 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Epicor Software - **Location**: Austin, US - **Founded**: 1996 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Alerts/Notifications - Audit Trail - Bank Reconciliation - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Cash Management - Consolidation/Roll-Up - Cost Tracking - Customer Management - Dashboard Creation - Data Import/Export - Data Visualisation - Demand Forecasting - Dock Management - Financial Analysis - Financial Management - Financial Reporting - Forecasting - General Ledger - HR Management - Income & Balance Sheet - Integrated Business Operations - Inventory Control - Inventory Management - Inventory Tracking - Multi-Currency - Order Management - Order Tracking - Picking & Routing - Procurement Management - Profit/Loss Statement - Purchase Order Management - Purchasing Reports - Real-Time Data - Reorder Management - Reporting/Analytics - Returns Management - Sales & Operations Planning - Sales Forecasting - Shipping Management - Sourcing Management - Supplier Management - Supply Chain Management - Third-Party Integrations - Transportation Management ... and 3 more features ## Integrations (17 total) - Automation Studio - Avalara - Axxis - BarTender - CPQing - Data Interchange EDI Solutions - Eclipse - Enterprise Content Management (ECM) - Grow - Payroll - Sales Management Database - Sales Management Software - Salesforce Platform - Squarespace - TrackAbout ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) ## Related Categories - [Inventory Control Software](https://www.capterra.co.uk/directory/30106/inventory-control/software) - [Purchasing Software](https://www.capterra.co.uk/directory/30076/purchasing/software) - [Distribution Software](https://www.capterra.co.uk/directory/30079/distribution/software) - [ERP Systems](https://www.capterra.co.uk/directory/9/enterprise-resource-planning/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews) 3. [Bling](https://www.capterra.co.uk/software/191410/bling) — 4.7/5 (102 reviews) 4. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [SAP Business One](https://www.capterra.co.uk/software/1010597/sap-business-one) — 4.3/5 (341 reviews) ## Reviews ### "Easy to use shortcuts" — 4.0/5 > **Bhavin** | *23 May 2025* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: The inventory inquiry view is easier to find than other HVAC ERP systems, I was impressed with how quickly I can reach most screens I need to work with using the shortcut keys. > > **Cons**: I was not a fan of how long it takes for reports to be downloaded from the Epicor system, the system seems to freeze while waiting for reports to be completed. > > Overall I would say that I am satisfied with the Epicor prophet 21 software and will continue to work with this. ----- ### "Stay Away\!" — 1.0/5 > **Rachel** | *12 January 2026* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P\&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice. > > **Cons**: Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs > > An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking". ----- ### "Epicor’s Prophet 21: The Good and Bad" — 3.0/5 > **Cameron** | *26 September 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses. > > **Cons**: Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested. > > Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance. ----- ### "It is what it is...." — 3.0/5 > **Laura** | *23 September 2025* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: I like the ease of use with the most used modules. The screens are easy to read and can be customized. > > **Cons**: Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries. > > It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating. ----- ### "Nice design, but has AP design flaws" — 4.0/5 > **Jamon** | *7 December 2024* | Industrial Automation | Recommendation rating: 7.0/10 > > **Pros**: User friendly interface, behaves very intuitively > > **Cons**: Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1069364/Epicor-Prophet-21?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1069364/Epicor-Prophet-21) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data