Ncontracts

Easy to use platform and great customer service

Comments: We have an excellent working relationship with NContracts and their team. They consistently provide us knowledge and solutions to our ever changing environment in the financial industry.

Pros:

NContracts provides services for our HMDA, Fair Lending and Red Lining data. It is easy to import our annual information and review where we have been versus where we want to go. The reporting is comprehensive. We can utilize filters to drill down in findings, as applicable. NContracts gives us valuable insight into what we do versus our peers using dialogue and graphs. We can ask questions at any time with confidence that the customer service will be responsive had helpful.

Cons:

We are assigned an annual review with an analyst. Sometimes I am unsure which questions I should ask to utilize this built-in with our contract. It would be great to have an annual review with a template of suggested material to cover or learn about.

OnSemble, Our Most Reliable Team Member

Comments: With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

Pros:

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Cons:

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Middle of the line software

Comments: Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.

Pros:

The look and concept is good and more modern.

Cons:

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

Fostering team info and collaboration

Comments: OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

Pros:

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons:

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Look No Further - OnSemble is the Intranet Software to Pick!

Comments: Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!

Pros:

1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!

Cons:

The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.

Ncontracts Software Application Suite

Comments: Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.

Pros:

Ease of use and integration points between the various software applications.

Cons:

Lack of custom report writing options available to the administrator.

Great intranet software

Comments: Positive, It's a really nice intranet software with a small profile.

Pros:

The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead.

Cons:

The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint.

Loving our new intranet

Pros:

The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.

Cons:

Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.

OnSemble Customer Service is fantastic

Comments: The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

Pros:

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

Cons:

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

Great customer service

Pros:

Support and Account Managers/Relationship managers are very responsive. Fairly easy to navigate the system.

Cons:

Some of the programs don't "talk" to each other as smoothly as we'd like, but they are working on those improvements.

Professional and Customer centered

Comments: very good

Pros:

Reportingdocument reviewrepository for document storageDocument collectionCustomer centered

Cons:

The company have been up to expectation, I love working with [sensitive content hidden] nothing much to say

Customized intranet portal to fit our corporate culture & needs

Pros:

It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features.

Cons:

It is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question.

I have had a great experience with the OnSemble team

Comments: I've had a great experience. Everyone is crazy friendly and bubbly, not sure how they do it, but there has never been a time when I feel like reps weren't smiling on the other line! haha

Pros:

The Announcement Island has been most impactful. We had a communication problem because of Geographic Locations and this helps have one central hub. It has been relatively easy to use and with the new upgrade the Island has improved even more! The directory has also been helpful and we use the recognition island to promote our "One Team" mantra!

Cons:

Sometimes the specs and layout options of the portal can be difficult. Either the specs aren't listed so it is a guessing game as to how big a picture should be or, let's say, the announcement island get's larger because of numerous announcements, then there becomes blank space next to it. The pages don't shift automatically to fit the changes in the announcement island sizes or anniversary/birthday island sizes. (if that makes sense). So there can just be some funky layouts. I also wish there was an option to have tabbed or colored announcements from different departments under 1 announcement island.

Amazing solution

Comments: I can't say enough about the Passageways experience. Onboarding, support, guidance, and training is impressive. We have access to an expert customer success manager literally at any time during the day if we get stuck. We are encouraged to ask for training calls with no limit. Our CSM has actually helped us design and solution, based on our needs. I have never had such an amazing experience with a vendor.

Pros:

This software does it ALL. We initially were searching for a solution to help store training and serve as an internal LMS system. After numerous demos and research, we visited with OnSemble reps and were blown away by functionality that far surpassed a training solution. In a matter of months, we have built and implemented a fully functional LMS system that houses all our training, enhancing learning and development for our front-end teller and Customer Service reps. MORE than this, we have built out an intranet system for our entire bank, complete with: centralized resource documents, an adorable employee recognition system, HR resources that house all our employee benefits, help desks to funnel work, and so much more. We have only scratched the surface with functionality that we WANT to build in. OnSemble has helped with our internal communications, employee engagement, and streamlining processes in a way we hadn't expected. Our employees LOVE this tool, and it will continue to change the way we operate from an efficiency standpoint!

Cons:

The learning curve is a little challenging. However, once you play around in the tool and force yourself to TRY and TEST things, you will get it! I do recommend that your project team includes at least 1 very capable IT person.

Bridging the gap

Comments: Onsemble has been very communicative and helpful. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be.

Pros:

Onsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for!

Cons:

The implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this.

Easy to Use

Comments: I generally have a good experience with this software and the support team. This software is a very easy to use product with many useful "ready-made" modules, and "drag-and-drop" features that are great for jumpstarting an intranet site. The "Customer Success Managers" and the customer service team are supportive, helpful and proactive when trying to assist their clients. However, while the software allows for a lot of control in some regard, it does not allow control in others; for example, the look and feel of certain modules cannot easily be modified. The ease of certain aspects of the software seems to limit control over other aspects.

Pros:

The drag and drop features are an incredibly useful feature. Many of the "ready-made" modules seem to be developed with "best practice" in mind and takes a lot of the work out when trying to rebuild an intranet site, especially for a novice (such as myself). The most recent software updates featuring "structures" have made modifications to the websites much easier as well. The software is continually being updated with its customer's feedback in mind. It can be setup to have access to active directory. This software allows for a lot of control and various ways to utilize its available features.

Cons:

Certain aspects of the "look and feel" of the modules cannot be modified. For example, the font size of labels for sections of some modules cannot be changed. Parts of some modules seem outdated, for example the messaging board could be updated to have features such as "@" to tag a user. For some older modules, the look and feel seem outdated. The mechanism for the alerts features is not as easy to navigate as some of their other features.

Great Support

Comments: We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.

Pros:

We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.

Cons:

OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.

Outstanding Customer Service

Comments: We want to use the intranet portal to connect with our employees across San Antonio, provide support and answers to their member service requests, and show how their roles tie into our larger mission as a credit union. OnSemble has allowed us to do that. We have all of our resources and procedures posted in a searchable format. We highlight recognition and team photos to help everyone feel the "team" environment, and offer opportunities to participate in community events. The OnSemble portal has been a key part to delivering on these goals, and the team at OnSemble was incredibly supportive to us making this possible!

Pros:

What I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed.

Cons:

Nothing! I can't think of one thing I do not like...

You get More than what you pay for with Ncontracts.

Comments: Great vendor to work with. Has helped with more than we could have expected. Always willing to answer questions about the software or make necessary enhancements. We started using just Nvendor about 10 years ago and has now turned into pretty much the whole suite of products. We also used QuestSoft for Fair Lending, CRA, and HMDA, which was recently acquired by Ncontracts. That vendor was also great to work with. But the future abilities that they have in the works for those products is going to be great.

Pros:

The ease of use with the software and ability to integrate with what we currently use. Training is top notch, but it helps that the software is user friendly.

Cons:

The only downfall that we are having is the single sign-on. We are still having trouble implementing that piece into our intranet to get the Complaint button to work.

Flexible and Easy to use

Comments: Very large time savings for all GRC based processes.

Pros:

We were up and running within a week of first logging in, it is so easy to use and maintain. It is also very flexible in how you can use different features within many modules.

Cons:

I think improving the integration between modules would be great. What is connected is very useful, but integrating them further would really bring it all together well.

Relaunching and using new features!

Comments: With our re-launch, we have been able to re-organize all of our company training resources, guarantee consistency across documents by running them through the portal, and a great way to know everyone across the organization.

Pros:

As new versions come out, the ability to design beautiful pages gets easier and easier. It's a great way to keep our company organized and for staff to be able to find resources that they use daily quickly and efficiently. It's also a great way to promote employee engagement!

Cons:

There are some funny quirks in some of the aps that come with the portal, and sometimes it's hard to know if it's a design flaw or a bug in a new version.

Marketing coordinator

Comments: We've had a good experience. It's easy to learn and customer service is top notch. The team at Passageways are eager to help you and make you successful with their product. It's a huge improvement for us!

Pros:

The drag and drop functionality is easy to use. It's easy to build pages, copy pages, and customize/brand. Creation of workgroups, user roles, etc allows you to customize permissions for individual users.

Cons:

Some parts can seem a little dated. We've found a few bugs that can be annoying but generally don't have a huge impact on overall use.

Easy to use product, with exceptional customer support!

Comments: The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!

Pros:

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

Cons:

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

Love everything about Ncontracts!

Comments: I would recommend Ncontracts to anyone. Nvendor and Ncontracts are very easy to use and can utilized as much or as little as you like and still be extremely effective. We love having all of our vendor information and due diligence in one easy place that all contract administrators have access to. Any vendor updates flow over to our Business Continuity Plan in Ncontinuity, so our BCP always has the most recent vendor contact information. We upload an employee data report monthly, so the BCP is always current with our call lists and crisis teams. During the past year with COVID and wildfires in CA, Ncontinuity has been invaluable.

Pros:

Our bank has used Ncontracts for over eight years. We absolutely love the executive critical vendor summaries in Nvendor, most especially the SOC Report summaries. We start with those summaries and add our CUEC responses. Auditors and regulators love them!

Cons:

Our least favorite feature of Ncontinuity is the difficulty of updating our information and then printing the final Business Continuity Plan. It has taken a lot of practice, but we are getting there.

The people at Passageways, from the CSMs to the tech support staff are AWESOME.

Pros:

I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

Cons:

Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.