18 years helping British businesses
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PrimeRx
What is PrimeRx?
PrimeRx pharmacy management systems for independent, retail pharmacies, multi-store owners, and hospitals with custom workflows and a completely automated fill, bill, and communication process. PrimeRx enhances pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory. PrimeRx is a total pharmacy dispensing solution.
Who Uses PrimeRx?
Pharmacies: independent pharmacies, Specialty pharmacies, hospital/outpatient, mail-order, compounding pharmacies, long-term care facility, 340B, physician office,
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Reviews of PrimeRx
Very Intelligent software
Pros:
-ease of use-large database-intellegent inventory management
Cons:
No cons.It became very important in my pharmacyI liked it very much
Micro Merchant Systems Response
2 years ago
Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services.
REVIEW IN MD
Comments: So far my overall experience has been good.
Pros:
What I like best about PrimeRx was our trainer [sensitive content hidden]. They were both very nice and understanding
Cons:
I don't like that it seems like some days the screens change in appearance.
Micro Merchant Systems Response
6 months ago
Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager [email protected]
Poor performance
Comments: The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Pros:
The data entry function, the work queue.
Cons:
Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android.
Micro Merchant Systems Response
5 months ago
Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to [email protected] and escalated to the development team. Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
primerx consideration
Comments: Impressive especially with the new merger with Pioneer
Pros:
Wide range of selection, lot of meds available
Cons:
Brand medications are the or higher price
Micro Merchant Systems Response
3 months ago
Dear Priscilla, Thank you for your feedback on PrimeRx. We're thrilled you appreciate our wide medication selection and recognize the benefits. We understand your concerns about brand medication pricing. PrimeRx MARKET offers real-time price comparisons from over 40 suppliers, helping you find the best deals. Please use this link to find out about discounted purchasing> https://www.primerx.io/market/ Best Regards The PrimeRx Team
PrimeRX 30+ years
Comments: It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance
Pros:
It’s easy to use . I’ve used best rx but I like the simplicity of primeRX
Cons:
It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives
Micro Merchant Systems Response
9 months ago
Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options. We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service. Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution. May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.
