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What is PrimeRx?

PrimeRx pharmacy management systems for independent, retail pharmacies, multi-store owners, and hospitals with custom workflows and a completely automated fill, bill, and communication process. PrimeRx enhances pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory. PrimeRx is a total pharmacy dispensing solution.

Who Uses PrimeRx?

Pharmacies: independent pharmacies, Specialty pharmacies, hospital/outpatient, mail-order, compounding pharmacies, long-term care facility, 340B, physician office,

PrimeRx Software - PrimeRx Software Patient records
PrimeRx Software - PrimeRx Pharmacy Management Software Document Que
PrimeRx Software - PrimeRx Pharmacy Management Software Document Reporting
PrimeRx Software - PrimeRx Pharmacy Management Software Document eCare Plan
PrimeRx Software - PrimePOS Pharmacy Point Software Document Que

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Reviews of PrimeRx

Average score

Overall
4.0
Ease of Use
4.3
Customer Service
3.9
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
43%
4
32%
3
17%
1
9%
Ernie
Ernie
President in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

easy to use and teach- very happy with the product

5.0 6 years ago

Pros:

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons:

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Micro Merchant Systems Response

6 years ago

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

Jenny
Multiple Pharmacy Owner in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PrimeRX Review

5.0 4 years ago

Comments: We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros:

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons:

There's nothing I don't like about this software

Micro Merchant Systems Response

4 years ago

Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Dawn
Account Executive in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Its ok

3.0 6 years ago

Comments: It is easy to look things up in different ways

Pros:

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons:

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Micro Merchant Systems Response

6 years ago

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Nicole
Pharmacy Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Softwar is improving

4.0 4 years ago

Comments: Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros:

Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Cons:

Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Micro Merchant Systems Response

4 years ago

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: [email protected] If you need one-on-one training email us at [email protected]

APARNA
Pharmacist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highs and lows

4.0 5 years ago

Pros:

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons:

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Micro Merchant Systems Response

5 years ago

Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to [email protected]. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager