---
description: Discover the benefits and disadvantages of Deskhero.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskhero Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Deskhero](/software/1061614/deskhero)

# Deskhero

Canonical: https://www.capterra.co.uk/software/1061614/deskhero

> Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Deskhero?

Designed for customer service teams in small to mid-sized businesses seeking efficient, AI-enhanced support management solutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deskhero AB

## Commercial Context

- **Starting Price**: US$9.95
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Most features are available on all Deskhero plans, with limits primarily based on usage volume.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Data Import/Export
- Email Management
- Inbox Management
- Knowledge Base Management
- Prioritisation

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [HelpDesk](https://www.capterra.co.uk/software/185973/helpdesk) — 4.6/5 (180 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Deskhero was not mature when we started, but now it has everything we needed." — 5.0/5

> **George** | *13 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams.
> 
> **Cons**: There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers.
> 
> We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. 
Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1061614/deskhero)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1061614/deskhero> |
| de-AT | <https://www.capterra.at/software/1061614/deskhero> |
| de-CH | <https://www.capterra.ch/software/1061614/deskhero> |
| en | <https://www.capterra.com/p/10016999/Deskhero/> |
| en-AE | <https://www.capterra.ae/software/1061614/deskhero> |
| en-AU | <https://www.capterra.com.au/software/1061614/deskhero> |
| en-CA | <https://www.capterra.ca/software/1061614/deskhero> |
| en-GB | <https://www.capterra.co.uk/software/1061614/deskhero> |
| en-IE | <https://www.capterra.ie/software/1061614/deskhero> |
| en-IL | <https://www.capterra.co.il/software/1061614/deskhero> |
| en-IN | <https://www.capterra.in/software/1061614/deskhero> |
| en-NZ | <https://www.capterra.co.nz/software/1061614/deskhero> |
| en-SG | <https://www.capterra.com.sg/software/1061614/deskhero> |
| en-ZA | <https://www.capterra.co.za/software/1061614/deskhero> |
| es | <https://www.capterra.es/software/1061614/deskhero> |
| es-AR | <https://www.capterra.com.ar/software/1061614/deskhero> |
| es-CL | <https://www.capterra.cl/software/1061614/deskhero> |
| es-CO | <https://www.capterra.co/software/1061614/deskhero> |
| es-CR | <https://www.capterra.co.cr/software/1061614/deskhero> |
| es-DO | <https://www.capterra.do/software/1061614/deskhero> |
| es-EC | <https://www.capterra.ec/software/1061614/deskhero> |
| es-MX | <https://www.capterra.mx/software/1061614/deskhero> |
| es-PA | <https://www.capterra.com.pa/software/1061614/deskhero> |
| es-PE | <https://www.capterra.pe/software/1061614/deskhero> |
| fr | <https://www.capterra.fr/software/1061614/deskhero> |
| fr-BE | <https://fr.capterra.be/software/1061614/deskhero> |
| fr-CA | <https://fr.capterra.ca/software/1061614/deskhero> |
| fr-LU | <https://www.capterra.lu/software/1061614/deskhero> |
| it | <https://www.capterra.it/software/1061614/deskhero> |
| nb | <https://www.capterra.no/software/1061614/deskhero> |
| nl | <https://www.capterra.nl/software/1061614/deskhero> |
| nl-BE | <https://www.capterra.be/software/1061614/deskhero> |
| pl | <https://www.capterra.pl/software/1061614/deskhero> |
| pt | <https://www.capterra.com.br/software/1061614/deskhero> |
| pt-PT | <https://www.capterra.pt/software/1061614/deskhero> |
| sv | <https://www.capterra.se/software/1061614/deskhero> |
| tr | <https://www.capterra.web.tr/software/1061614/deskhero> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Deskhero","description":"Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query.\n\nDeskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7fbdf5d5-c556-4370-8701-3f739c335ec4.png","url":"https://www.capterra.co.uk/software/1061614/deskhero","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1061614/deskhero#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"9.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/1061614/deskhero#faqs","mainEntity":[{"name":"What is Deskhero?","@type":"Question","acceptedAnswer":{"text":"Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query.Deskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs.","@type":"Answer"}},{"name":"Who Uses Deskhero?","@type":"Question","acceptedAnswer":{"text":"Designed for customer service teams in small to mid-sized businesses seeking efficient, AI-enhanced support management solutions.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Deskhero","position":3,"item":"/software/1061614/deskhero","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/1061614/deskhero#breadcrumblist"}]}
</script>