---
description: Discover the benefits and disadvantages of Zoom Contact Center.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Contact Center Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Zoom Contact Center](/software/1060658/zoom-contact-center)

# Zoom Contact Center

Canonical: https://www.capterra.co.uk/software/1060658/zoom-contact-center

> Contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Chatbot
- IVR
- Multi-Channel Communication

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Call Center Workforce Management Software](https://www.capterra.co.uk/directory/32607/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)
- [Contact Center Quality Assurance Software](https://www.capterra.co.uk/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews)
4. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (458 reviews)
5. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "Perfect Solution for Customer Centric Businesses" — 5.0/5

> **Humashankar** | *19 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup
> 
> **Cons**: Some features require more time to master
> 
> Overall my view has been overwhelmingly positive

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1060658/zoom-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016220/Zoom-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/1060658/zoom-contact-center> |
| en-AU | <https://www.capterra.com.au/software/1060658/zoom-contact-center> |
| en-CA | <https://www.capterra.ca/software/1060658/zoom-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/1060658/zoom-contact-center> |
| en-IE | <https://www.capterra.ie/software/1060658/zoom-contact-center> |
| en-IL | <https://www.capterra.co.il/software/1060658/zoom-contact-center> |
| en-IN | <https://www.capterra.in/software/1060658/zoom-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/1060658/zoom-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/1060658/zoom-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/1060658/zoom-contact-center> |

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