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United Kingdom Local product
Guestflow

Guestflow

United Kingdom Local product

What is Guestflow?

Guestflow is an innovative customer relationship management (CRM) system designed specifically for short-term rental hosts and agents seeking to streamline and scale their operations. With Guestflow, hosts can easily manage guest workflows, while maintaining control over all aspects of the customer journey.

Guestflow is the first STR-specific CRM that has team collaboration, customised workflow control, and guest messaging features built in. Become more efficient and outsource more easily today

Who Uses Guestflow?

Short-Term Vacation Rental, serviced accommodation airbnb hosts and agents looking to streamline back office operations.

Guestflow Software - Reservations hub - focus on who really matters depending on pre configured filters. Ability to define any workflow for any role within your business.

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Reviews of Guestflow

Average score

Overall
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Grant
Grant
Director in UK
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Takes away the noise

5.0 2 months ago

Comments: Great experience. Awesome leadership team that truly cares about making things simpler and more intuitive for short term rental providers

Pros:

How much the team like it and now can't do without it. Exciting new features and keen to be part of new developments in the future. Great, easy to use platform.

Cons:

Like most we want everything now. The features we want can't come soon enough!

Kieron
Head of Operations in UK
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

CUSTOMER SERVICE CHAMPIONS USE GUESTFLOW

5.0 4 months ago

Pros:

Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place

Cons:

Whilst there has been a few glitches to start off with, the customer support has been second to none

Josh
Revenue Manager in UK
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Amazing software, that has helped our business run smoother.

5.0 2 months ago

Pros:

Guestflow offers a seamless solution for managing bookings from start to finish. It's reassuring to have a platform that covers all aspects of customer bookings in one place, making the process efficient and hassle-free. As Guestflow continues to evolve with regular updates and new features, we make it a priority to provide feedback to the development team. It's gratifying to see that they actively listen to our input and take steps to implement our suggestions, ensuring that the platform meets our evolving needs.

Cons:

Despite a few initial glitches, the customer support has been outstanding.

Denise
Executive Assistant in UK
Hospitality, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

A Game-Changer for Our Team

5.0 4 months ago

Comments: It has become the core of our operations. Guestflow's user-friendly interface has eliminated the need for multiple platforms, improving efficiency and accountability. It specifically caters to the unique needs of the short-term rental industry, providing features like automated guest messaging and integrated task management. The collaboration tools facilitate seamless teamwork, allowing us to provide exceptional guest experiences

Pros:

Transformative impact on our team Streamlining communication and task coordination

Cons:

Why hadn't we had software like Guestflow earlier?

Emma
General Manager in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Software that fits my business needs!

5.0 4 months ago

Pros:

Running a company of this size means ensuring that everyone is up to date on their tasks and clear as to the guests status within our customer journey. Trying to find software that can accommodate our often complex and bespoke requirements has been a nightmare until now. The user interface is clear and can be customised depending on which member of the team is using it. It allows me to have a clear overview on multiple aspects of the business whilst also allowing my team to zoom in on the details. This ability has increased my managers productivity as well and I can gain a snapshot quickly anytime I require it. As more and more features are added, I feel more in control and my team are more easily able to manage their work loads. There are no restraints in growth in terms of the capability of the software which means it positively impacts the systemisation of my business which enables me to be more hands off and focused on driving our company strategy forward.

Cons:

The features are still onboarding, what this does mean is that our company feedback results in genuine results. It feels like I have a customer care team that actually listens to what I need and makes me feel like I have bespoke software catered to what I want, instead of me having to fit my business into its parameters which is a nice change!

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