---
description: Discover the benefits and disadvantages of Chatway.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatway Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

Canonical: https://www.capterra.co.uk/software/1056260/chatway

Page: 1 / 4\
Next: [Next page](https://www.capterra.co.uk/software/1056260/chatway?page=2)

> Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support
> 
> Verdict: Rated **4.9/5** by 77 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Chatway?

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 77 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (5 total)

- Duda
- Gmail
- Shopify
- Wix
- WordPress

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Review on chat" — 4.0/5

> **Emma** | *10 April 2025* | Cosmetics | Recommendation rating: 9.0/10
> 
> **Pros**: Great for buiness when people have questions
> 
> **Cons**: That theres no ai response that automatically appears

-----

### "Chatway - A Simple & Easy Solution" — 5.0/5

> **Annabel** | *17 September 2025* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: So far, I installed Chatway yesterday, all by myself\! I have already helped a guest and feel more connected to my site; that guests aren't struggling and leaving but can easily communicate with me.  I found it easy to customise to my website's colours, so far so good\!
> 
> **Cons**: Nothing at the moment...I only set it up yesterday, even customer service are very available and ready to help with any questions.
> 
> Excellent, really excellent - easy to set up and obviously easy for my guests to use too.  Very happy so far with my overall experience with Chatway.

-----

### "Great addition to my website" — 5.0/5

> **Anna** | *25 June 2025* | Apparel & Fashion | Recommendation rating: 3.0/10
> 
> **Pros**: Being able to easily connect with customers. And to get answers to questions quickly via the app. It's very good
> 
> **Cons**: Can't really think of anything I dislike about chatway. I'm really enjoying using chatway so far to be honest
> 
> It's been very good so far. It means I can instantly connect with customers when they've got a very simple question to be answered.

-----

### "Solves 95% of our support requests on it's own" — 5.0/5

> **Moshe** | *12 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: \* Very easy to set up 
\* AI agent connects to our knowledge base and answers quickly and accurately
\* Handles around 95% of incoming support requests automatically
\* Brings website chat, email support, and Facebook messages into one interface
\* Clean and intuitive system that requires no training
\* Much more affordable than tools like Intercom
\* Support team responds fast and is genuinely helpful
> 
> **Cons**: \* No real complaints so far
\* It covers everything we currently need for support and messaging
\* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well
> 
> Very positive overall.

We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort.

The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.

The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast.

Overall it has been a simple, reliable, and cost-effective solution for running customer support.

-----

### "Best chat app for completely free." — 5.0/5

> **Imran** | *29 September 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> **Cons**: its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

-----

Page: 1 / 4\
Next: [Next page](https://www.capterra.co.uk/software/1056260/chatway?page=2)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Chatway","description":"Chatway is a live chat app for websites that helps businesses support customers, answer questions, capture leads, and convert more visitors in real time. Add a customizable live chat widget to your website, manage all customer conversations from one shared inbox, and collaborate with your team across website chat, email, and social channels.\n\nChatway also includes an AI chatbot that can instantly answer common questions, reduce repetitive support work, qualify leads, and help customers get the information they need faster. With Chatway, you can assign chats, track conversation history, respond from desktop or mobile, and deliver fast, personalized support at every stage of the customer journey. Use Chatway to improve customer satisfaction, boost engagement, increase sales, and provide seamless live chat and AI-powered support from one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0ed6c902-342a-446b-8951-c029a096194a.png","url":"https://www.capterra.co.uk/software/1056260/chatway","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1056260/chatway#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":77},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/1056260/chatway#faqs","mainEntity":[{"name":"What is Chatway?","@type":"Question","acceptedAnswer":{"text":"Chatway is a live chat app for websites that helps businesses support customers, answer questions, capture leads, and convert more visitors in real time. Add a customizable live chat widget to your website, manage all customer conversations from one shared inbox, and collaborate with your team across website chat, email, and social channels.Chatway also includes an AI chatbot that can instantly answer common questions, reduce repetitive support work, qualify leads, and help customers get the information they need faster. With Chatway, you can assign chats, track conversation history, respond from desktop or mobile, and deliver fast, personalized support at every stage of the customer journey. Use Chatway to improve customer satisfaction, boost engagement, increase sales, and provide seamless live chat and AI-powered support from one platform.","@type":"Answer"}},{"name":"Who Uses Chatway?","@type":"Question","acceptedAnswer":{"text":"Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate & automate customer support","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Chatway","position":3,"item":"/software/1056260/chatway","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/1056260/chatway#breadcrumblist"}]}
</script>