---
description: Discover the benefits and disadvantages of Zoho FSM.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho FSM Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Lawn Care Software](/directory/31338/lawn-care/software) > [Zoho FSM](/software/1056173/zoho-fsm)

# Zoho FSM

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> Zoho FSM is a powerful field service management platform that helps streamline operations and deliver memorable service experiences.
> 
> Verdict: Rated **4.6/5** by 50 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Zoho FSM?

A complete field service management tool for service businesses and contractors across various industries including home services, HVAC, security systems, plumbing, roofing, electrical \& construction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 50 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoho
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Zoho FSM is a highly cost-effective and feature-rich field service management solution that offers a pricing model that delivers more value compared to traditional per-user pricing structures. Many field service management solutions charge businesses based on the number of users, leading to higher costs as the team expands.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Availability Management
- Bid Management
- Billing & Invoicing
- CRM
- Calendar Management
- Calendar Sync
- Contact Database
- Cost Database
- Cost Estimating
- Customer Database
- Customer Management
- Data Import/Export
- Dispatch Management
- For Commercial and/or Industrial Electrical Contractors
- GPS
- Inventory Management
- Job Management
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Payment Collection in the Field
- Preventive Maintenance
- Quotes/Estimates
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Scheduling
- Service History
- Takeoff
- Technician Management
- Third-Party Integrations
- Time Tracking
- Work Order Management

## Integrations (9 total)

- Bigin by Zoho CRM
- WhatsApp
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Lawn Care Software](https://www.capterra.co.uk/directory/31338/lawn-care/software)

## Related Categories

- [Lawn Care Software](https://www.capterra.co.uk/directory/31338/lawn-care/software)
- [Pool Service Software](https://www.capterra.co.uk/directory/31416/pool-service/software)
- [Electrical Contractor Software](https://www.capterra.co.uk/directory/31006/electrical-contractor/software)
- [Plumbing Software](https://www.capterra.co.uk/directory/30673/plumbing/software)
- [Handyman Software](https://www.capterra.co.uk/directory/31305/handyman/software)

## Alternatives

1. [FieldPulse](https://www.capterra.co.uk/software/153475/fieldpulse) — 4.6/5 (466 reviews)
2. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1463 reviews)
3. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5298 reviews)
4. [Skimmer](https://www.capterra.co.uk/software/177014/skimmer) — 4.9/5 (229 reviews)
5. [BuildOps](https://www.capterra.co.uk/software/194155/buildops) — 4.4/5 (177 reviews)

## Reviews

### "Flexible Field Service Management App" — 5.0/5

> **Verified Reviewer** | *7 May 2026* | Utilities | Recommendation rating: 8.0/10
> 
> **Pros**: Customisation with modules and multiple job sheets. Good API catalogue and easy to use user interface
> 
> **Cons**: Lack of automation on job sheets to get all information - need to use api catalogue to get information out of system for integrations

-----

### "Good but support could be better." — 4.0/5

> **Liam** | *29 June 2026* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: I really like how Zoho FSM is a end-to-end field service system, this allows me to manage everything in one place, without the need to switch between applications, this is most beneficial when on the go.
> 
> **Cons**: I'm currently unable to use the Zoho FSM mobile application, I've tried reaching out to Zoho Support, but they are unable to assist without meeting at specific timeslots, which I can not meet.

-----

### "FSM system is very clean" — 4.0/5

> **Verified Reviewer** | *3 February 2025* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Integration with the crm and books is great
> 
> **Cons**: Dashboard view could be simplified, but once you get used to it, very easy to use
> 
> Really good, customer service has been good at providing demos.

-----

### "Zoho FSM, the real deal for field services" — 4.0/5

> **Ansline** | *4 February 2026* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Most businesses struggle with "app fatigue." Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.
> 
> **Cons**: At the moment the service appointment limitation can be a challange as some months we have more appointments then other
> 
> Its an amazing tool that helps with managing our field services teams efficiently and the reporting and live tracking features are really great

-----

### "Happy Zoho user" — 5.0/5

> **Ivo** | *11 June 2025* | Consumer Services | Recommendation rating: 7.0/10
> 
> **Pros**: Zoho fits all our needs for our company. 

Its the center bone of all our activities and love using it

All in one platform
Easy to Use
Lots of integrations
> 
> **Cons**: I think Zoho FSM is very pricey
It's a dispatch manager and I believe the payment structure is off (pay per appointment bundle)

The FSM app is not very UX/UI friendly, far too much options and the sync from web to app is sometimes off
> 
> At the end of the day all platforms have pros and cons and the pros, for us, are more valueble than the cons.

Zoho CRM + FSP
Easy to use
Full package
Lots of integrations

Zoho mobile apps are not that great

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1056173/zoho-fsm)

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| en | <https://www.capterra.com/p/10014004/Zoho-FSM/> |
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| en-AU | <https://www.capterra.com.au/software/1056173/zoho-fsm> |
| en-CA | <https://www.capterra.ca/software/1056173/zoho-fsm> |
| en-GB | <https://www.capterra.co.uk/software/1056173/zoho-fsm> |
| en-IE | <https://www.capterra.ie/software/1056173/zoho-fsm> |
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| en-ZA | <https://www.capterra.co.za/software/1056173/zoho-fsm> |
| fr | <https://www.capterra.fr/software/1056173/zoho-fsm> |
| fr-BE | <https://fr.capterra.be/software/1056173/zoho-fsm> |
| fr-CA | <https://fr.capterra.ca/software/1056173/zoho-fsm> |
| fr-LU | <https://www.capterra.lu/software/1056173/zoho-fsm> |

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