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What is Callroute?
The complete Teams Phone solution for your business. Connect, integrate, manage, & automate in one platform.
Integrate Teams Phone with your call carriers & phone platforms, manage all your Teams numbers in one central place, & automate your user management processes.
Generate up to:
đź’° 77% savings on IT costs vs manual processes
🎯 98% increase in first-time provisioning accuracy
🏎️ 90% faster than manual processes
Who Uses Callroute?
Businesses who are moving to Teams & their number management solution no longer works, or are tired of using spreadsheets. Businesses who want to streamline & save time on user management processes.
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Reviews of Callroute
Average score
Reviews by company size (employees)
- <50
- 51-200
- 201-1,000
- >1,001
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Alternatives Considered:
Great product, easy to implement
Comments: The fact the service and overall feature offering has continually improved ever since we started with them.
Pros:
The ease and support when moving to this solution, and its constant evolution over time.
Cons:
When we took the service the portal lacked many of the features that are now available.
Sipsynergy Response
9 months ago
Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!
Alternatives Considered:
Callroute app integration with MS Teams
Comments: Very good product and a user friendly interface
Pros:
Callroute product is simple and easy to configure with your own Microsoft tenant i also like the simplicity of the Callroute app.
Cons:
Reporting tool can be improved to have custom reports available at the moment only can use default reports on the dashboard.
Sipsynergy Response
4 months ago
Thank you for your review! We are so pleased to hear you found so much value in Callroute over others on the market. We will share your feedback on custom reports to with Development Team as we are always looking for ways to improve our platform. We have released new reporting functionality recently and will be sharing a video on this very shortly. You can find all the latest information here: https://bit.ly/sept-24-releases.
Makes Teams Phone Managers lives easier!
Comments: Very positive overall experience and find i very easy to use for my Teams Phone Management.
Pros:
Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen. Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range. Callroute makes Teams Phone management clear and easy!
Cons:
Did not experience something yet I don't like.
Sipsynergy Response
last month
Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute!
Callroute Review
Comments: great experience and value for money in one platform.
Pros:
Ease of use of the platform and management of changes
Cons:
customising of colours and branding for staff to recognise the app
Sipsynergy Response
last year
Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal. We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.
Call Route - Teams Telephony Central Solution
Comments: A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail.
Pros:
A single portal to control and manage all of our global telephony needs
Cons:
No real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented.
Sipsynergy Response
last year
Thank you for the review Adam, we're glad you're enjoying Callroute.
Callroute Review
Comments: Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.
Pros:
Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.
Cons:
Branding for end customers - however, that could be down to time from our point of view?
Sipsynergy Response
11 months ago
Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.
Call Route - Teams Telephony. Great provider and great support.
Pros:
Support are very helpful and helped with the teething issues on setup very quickly and efficiently. System is easy to understand and setup.
Cons:
No complaints. Nothing has been an issue.
Sipsynergy Response
10 months ago
Hi Nick, thanks for your review! It's great to hear about your experience with us.
CallRoute is the greatest!
Comments: Finding CallRoute is possibly the best thing that's happened for our telco platform. They've provided us with administrative and reporting capabilities that nobody else would. They've remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul.
Pros:
Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.
Cons:
I honestly cannot think of any Cons about using CallRoute.
Sipsynergy Response
4 months ago
Thank you for your review! We are so pleased to hear how much Callroute is benefitting you. We will pass this onto our team!
customer and reseller review
Comments: As a reseller, I have found the support available and easy to work with. My customer is happy with the software.
Pros:
'The efficiency to setup and convenience of the software'- customer
Cons:
'we have not tested enough to find the full cons of Callroute' - customer
Sipsynergy Response
5 months ago
Thank you for your review! We are so pleased to hear your customer has found Callroute efficient and easy to use!
Ideal managed service solution
Pros:
As a managed services provider, Callroute gives us what we need for a full 360 solution for clients for their IT and comms. It's easy to set up and manage and we never get any major issues with service.
Cons:
From a pricing perspective, there are a lot of lower cost solutions available, but you do get the service that you pay for.
Sipsynergy Response
10 months ago
Thanks for your feedback, Rick. It's great to hear how much value you get from our products. Our team focus on delivering high service standards and high quality user experiences across our products. We will pass this on!
Callroute service
Pros:
The service is easy to manage and very friendly team.
Cons:
Mostly good service but would be great to have better support for after hours.
Sipsynergy Response
12 months ago
Hi Max, thank you for your review! We are always looking for ways to make our customer experience the best possible so we will pass on your feedback regarding out of hours support.
Quick and easy solution
Pros:
The ease of setting up a new customer and migration of services
Cons:
No issues to complain about, good system
Sipsynergy Response
last year
Thank you for your review Daren, we appreciate the feedback.
