15 years helping British businesses
choose better software

What is Simpro?

Simpro is the leading global provider of field service management software for the trades. We offer solutions to help trade businesses work smarter, provide exceptional service, and maximize profitability. Features include quoting, estimating, scheduling, inventory management, communicating in the field, improving cash flow, and reporting. Our workflows support break & fix service, large-scale project management, and planned maintenance job management.

Who Uses Simpro?

Simpro is designed for plumbing, electrical, data networking, solar, HVAC, fire protection, and security industries. Our workflows are geared towards those doing commercial work with 5-99 field techs

Where can Simpro be deployed?

Cloud-based
On-premise

About the vendor

  • Simpro Software
  • Located in Brisbane, Australia
  • Founded in 2002

Simpro support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Ireland, Netherlands, New Zealand and 3 others

Languages

Dutch, English

Simpro pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Simpro does not have a free version and does not offer a free trial.

About the vendor

  • Simpro Software
  • Located in Brisbane, Australia
  • Founded in 2002

Simpro support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Ireland, Netherlands, New Zealand and 3 others

Languages

Dutch, English

Simpro videos and images

Simpro Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
Simpro Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
Simpro Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
Simpro Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.
View 5 more
Simpro video
Simpro Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
Simpro Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
Simpro Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
Simpro Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

Features of Simpro

  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Quoting
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budget Management
  • Budget Tracking
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Change Order Management
  • Check-in/Check-out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer Management
  • Customisable Branding
  • Customisable Invoices
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Sharing
  • Financial Management
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • Forecasting
  • Forms Management
  • GPS
  • Inspection Management
  • Integrated Business Operations
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Portfolio Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Process Modeling & Designing
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Proposal Generation
  • Purchase Order Management
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Routing
  • Scheduling
  • Search/Filter
  • Service History
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Alternatives to Simpro

Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud
Top rated all-in-one solution designed for service businesses. Easily manage your jobs from when they come in until they are paid.
Tradify is a job management platform + mobile app built for small businesses. Quote, schedule, track & invoice on the go - with ease! The best tool for the job!
Elevate your business with D-Tools SI, the trusted solution for streamlined project management -- Estimate. Design. Install. Service.
Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies.
QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime.
The leading accounting software for small businesses. Instant access to customer, vendor and employee information.
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors.

Reviews of Simpro

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Program - HIGHLY Recommend!

5.0 2 years ago

Pros:

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Cons:

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Alternatives Considered: ServiceNow Customer Service Management, Housecall Pro, Intuit Field Service Management and Corrigo

Reasons for Choosing Simpro: I review our needs annually- simPRO was a clear choice for us.

Switched From: FieldAware, mHelpDesk and Field Service Management

Simpro Software Response

2 years ago

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Pippa
Director in UK
Security & Investigations, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5.0 2 years ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Simpro Software Response

2 years ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Verified Reviewer
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Office Manager

1.0 2 months ago New

Comments: Not good any more. This product is not well supported by customer support

Pros:

I dont like it at all, Simpro was sold off to an offshore investor. Since then no customer support are available and their product is often offline and the mobile apps don't upload Techn notes

Cons:

No customer support, software often down and slow and mobile app not working properly

Rob
Vice President in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Robust and intuitive field management software

4.0 5 years ago

Comments: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Alternatives Considered: Tradify and ServiceM8

Reasons for Choosing Simpro: ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.

Switched From: Zoho CRM

Reasons for Switching to Simpro: simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.

Simpro Software Response

5 years ago

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Joel
Operations Manager in Canada
Construction, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

simPRO works well for our us

5.0 5 years ago

Comments: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Pros:

The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.

Cons:

Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Alternatives Considered: Joblogic, FieldAware, ServiceTitan, ServiceTrade, FieldEdge, Jobber and mHelpDesk

Reasons for Choosing Simpro: We need a cloud based software that was easier for us to schedule. We also needed a software that worked seamlessly with Quickbooks. simPRO works very well with Quickbooks Enterprise after some initial setup work.

Reasons for Switching to Simpro: The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint.

Simpro Software Response

5 years ago

Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO