--- description: Discover the benefits and disadvantages of Glassix. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassix Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Glassix](/software/1052241/glassix) # Glassix Canonical: https://www.capterra.co.uk/software/1052241/glassix Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1052241/glassix?page=2) > Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4 > > Verdict: Rated **5.0/5** by 103 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Glassix? USA Canada United Kingdom Europe LATAM GCC ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 103 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Glassix ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Hebrew - **Available Countries**: Austria, Germany, Israel, Switzerland, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Automated Routing - Autoresponders - CRM - Call Logging - Chat/Messaging - Chatbot - Collaboration Tools - Customer Database - Customer History - Customisable Branding - Dashboard - File Sharing - Interaction Tracking - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Personalisation - Proactive Chat - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Service Level Agreement (SLA) Management - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management - Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Alternatives 1. 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My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs. > > My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks. ----- ### "Such a game changer for customer support\!" — 5.0/5 > **Joana** | *10 July 2024* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether. > > **Cons**: This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction. > > Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision. ----- ### "24/7 Availability of glassix" — 5.0/5 > **Crea Mae** | *15 June 2024* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times. > > **Cons**: While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly. > > Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business. ----- ### "USED FOR CALL CENTER, CHAT AND SUPPORT" — 5.0/5 > **Oliver** | *21 June 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like that they have multiple messaging channels, including WhatsApp, Facebook Messenger, email, and even Microsoft Office, which I liked because I can integrate even the company email that was previously designed, making it easier to manage customer interactions. Their interface is user-friendly and allows new users to easily navigate between different conversations and channels. I don't think training is necessary for this, which saves time. This has been quite beneficial for me, as I have daily conversations with clients. My company is a travel agency where we need to resolve customer queries, and it is easy to move between channels to request help from our help desk within the company with the situations we handle. We are just testing it to make the full transition to Glassix as soon as possible, but it greatly facilitates communication. It also helps with analytical tools that allow companies to monitor performance, identify trends and areas for improvement, and measure customer satisfaction through key metrics. I like the ticket system and how it notifies you if there are any pending. However, what I like the most is that they include Power BI technology, which is widely used in statistical analysis. > > **Cons**: For small and medium-sized businesses, the subscription cost can be considered high compared to other solutions available in the market. We previously tried Slack, and although Glassix surpasses it in several aspects, the price is not very accessible, especially if you need access to advanced features such as CRM integration. Additionally, customer support could be improved. I think they could respond faster; maybe a call center would make it more efficient. Although support via WhatsApp messages or emails can be useful, sometimes there is information that would be better communicated over the phone. I would appreciate that, but there's nothing negative to add about the system itself. > > It is very useful has all feature we have looking for, it is just the way support is given which I will prefer to be different, but anything than that I highly recommend it ----- ### "Glassix: The most intuitive, effective, and comprehensive interaction management tool." — 5.0/5 > **Jesus David** | *19 June 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: One of the things I like most is its ability to integrate and manage multiple communication channels efficiently. > > **Cons**: One potential drawback, although I don't personally consider it as such, is the limited customization, which could be restrictive for certain companies. > > My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/1052241/glassix?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1052241/glassix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Structured Data