---
description: Discover the benefits and disadvantages of hellomateo.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: hellomateo Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [hellomateo](/software/1051241/mateo)

# hellomateo

Canonical: https://www.capterra.co.uk/software/1051241/mateo

> AI chatbot platform for WhatsApp \& more—automated customer journeys, campaigns, and real-time communication in one GDPR-compliant tool.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses hellomateo?

B2C companies in retail, automotive, healthcare \& services aiming to scale engagement with AI chatbots and automated customer journeys on WhatsApp and more\!

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mateo Estate

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- CRM
- Customer History
- Interaction Tracking
- Multi-Channel Communication
- Reporting & Statistics

## Integrations (4 total)

- HubSpot CRM
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Shopware

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.co.uk/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.capterra.co.uk/software/1039396/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "WhatsApp Kampagnen mit 500% ROAS" — 5.0/5

> **Jano** | *9 July 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Nutzen hellomateo um Bestandskunden wirkungsvoll zu reaktivieren. Ergebnisse der Kampagnen über WhatsApp sind durch die Bank hervorragend, mit ROAS oberhalb von 500%.
> 
> **Cons**: Gibt wenig zu kritisieren, ab und zu gibt es Änderungen im Programm, wo man dann etwas Zeit zur Einarbeitung braucht.
> 
> Sehr gut, besonders der persönliche, schnell erreichbare und kompetente Support fällt positiv in der Zusammenarbeit auf.

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### "Einfaches und tolles Tool + tolle Kundenbetreuung" — 5.0/5

> **Alina** | *11 July 2025* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: Ein einfaches und tolles Kommunikationstool.
Die Kundenbetreuung ist wirklich toll\! Jedes Anliegen wird umgehend bearbeitet.
> 
> **Cons**: An hellomateo gefällt mir alles gut. Die einfache Handhabung, die Übersicht und der dazugehörige gute Service.

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### "Top Support vom mateo Team\!" — 5.0/5

> **Janine** | *9 September 2025* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Sehr gutes Onboarding, schnelle Rückmeldung vom Support und die Möglichkeit anspruchsvolle Automationsketten aufzusetzen. Auch bei den Automationen bekommt man sehr gute Hilfe von dem hellomateo Team.
> 
> **Cons**: Die Statistiken und Reportings könnten gern detaillierter sein. Klasse wäre es, wenn man individuelle Reports anlegen könnte.
> 
> Ich bin rundum sehr zufrieden. Im Beratungsgespräch vorab wurde klar kommuniziert, was das Tool kann und was (noch) nicht. Hohe Bereitschaft des Teams Wünsche umzusetzen. Die Automationen aufzusetzen ist zum Teil etwas kompliziert, aber man bekommt schnell Support. Ansonsten ist die Benutzer Oberfläche sehr intuitiv.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1051241/mateo)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1051241/mateo> |
| de-AT | <https://www.capterra.at/software/1051241/mateo> |
| de-CH | <https://www.capterra.ch/software/1051241/mateo> |
| en | <https://www.capterra.com/p/10011051/Mateo/> |
| en-AE | <https://www.capterra.ae/software/1051241/mateo> |
| en-AU | <https://www.capterra.com.au/software/1051241/mateo> |
| en-CA | <https://www.capterra.ca/software/1051241/mateo> |
| en-GB | <https://www.capterra.co.uk/software/1051241/mateo> |
| en-IE | <https://www.capterra.ie/software/1051241/mateo> |
| en-IL | <https://www.capterra.co.il/software/1051241/mateo> |
| en-IN | <https://www.capterra.in/software/1051241/mateo> |
| en-NZ | <https://www.capterra.co.nz/software/1051241/mateo> |
| en-SG | <https://www.capterra.com.sg/software/1051241/mateo> |
| en-ZA | <https://www.capterra.co.za/software/1051241/mateo> |

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