---
description: Discover the benefits and disadvantages of VIVI.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VIVI Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [VIVI](/software/1051181/vivi)

# VIVI

Canonical: https://www.capterra.co.uk/software/1051181/vivi

> VIVI is a conversational AI solution supporting voice and chat for human-like scalable interactions for support, sales , surveys etc.
> 
> Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses VIVI?

VIVI voice and chat is the right solution to any business big or small that interacts with its customers via voice or chat, or if they are looking to add voice and chat capabilities.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: GoVivace
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$0.05
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English, French, Hindi, Italian, Malay, Portuguese, Spanish, Vietnamese
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more

## Features

- AI Copilot
- AI/Machine Learning
- Augmented Analytics
- Automated Responses
- Automated Routing
- Chatbot
- Customer Support
- Customisable Branding
- Data Extraction
- Language Detection
- Lead Qualification
- Live Chat
- Machine Learning
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Process/Workflow Automation
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Speech Recognition
- Text Analysis
- Third-Party Integrations
- Transfers/Routing

## Integrations (28 total)

- Azure Sphere
- ElevenLabs
- Gmail
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk
- Salesforce Field Service

... and 13 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Natural Language Processing (NLP) Software](https://www.capterra.co.uk/directory/32754/natural-language-processing-%28nlp%29/software)

## Alternatives

1. [Chatbase](https://www.capterra.co.uk/software/1053300/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.capterra.co.uk/software/1049484/chatgpt) — 4.4/5 (336 reviews)
3. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.capterra.co.uk/software/1061327/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.capterra.co.uk/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "Efficient Voicebot and chatbot VIVI" — 5.0/5

> **Hugo** | *23 April 2024* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: Human agents could not handle the workload i needed to scale my business VIVI provided me with a pathway to scale my business cost-effectively. With VIVI i got a full-service performance tuning and improvement program that the company experts managed. They custom-designed the flow and took care of all the nuances. We went live within two months and i am delighted with the service.
> 
> **Cons**: It took a little longer to go live than expected.
> 
> I am happy with the VIVI voicebot and chatbot service.

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### "VIVI Voice is perfect for Seamless Interaction" — 5.0/5

> **Jim** | *9 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: VIVI stepped in when I needed to scale my business.
 The tailored design and attention to detail meant we went live quickly.
> 
> **Cons**: All went as planned. We have no complaints. Everything has been handled exceptionally well, and we are thoroughly satisfied with their service.
> 
> Overall, VIVI has been a great addition to our business. The efficient and reliable, making our callflow smoother

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### "Terrible updates" — 1.0/5

> **Marko** | *10 April 2025* | Education Management | Recommendation rating: 0.0/10
> 
> **Pros**: It barely functions.
> 
> **Cons**: Upgrades are just like installing them frmo the beginning. No background updating and you have to downlaod an EXE file everytime you upgrade, jsut patheitic, abnd if you dont upgrade it stops working after a while and causes lots of other problems. 
Our school uses it and everyone hates it\!
> 
> Terrible

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### "VIVI Review: Realistic voice, snappy response and accuracy make it a delight" — 5.0/5

> **anurag** | *8 September 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The voice is very natural and it understands the user input very naturally as if talking to a human.
> 
> **Cons**: Solution optimization and delivery took some time
> 
> We needed the solution for a short outbound survey, to collect customer opinions. The solution worked perfectly and created the report we needed very quickly. We had full control on its behavior.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1051181/vivi)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10011012/VIVI/> |
| en-AE | <https://www.capterra.ae/software/1051181/vivi> |
| en-AU | <https://www.capterra.com.au/software/1051181/vivi> |
| en-CA | <https://www.capterra.ca/software/1051181/vivi> |
| en-GB | <https://www.capterra.co.uk/software/1051181/vivi> |
| en-IE | <https://www.capterra.ie/software/1051181/vivi> |
| en-IL | <https://www.capterra.co.il/software/1051181/vivi> |
| en-IN | <https://www.capterra.in/software/1051181/vivi> |
| en-NZ | <https://www.capterra.co.nz/software/1051181/vivi> |
| en-SG | <https://www.capterra.com.sg/software/1051181/vivi> |
| en-ZA | <https://www.capterra.co.za/software/1051181/vivi> |
| es | <https://www.capterra.es/software/1051181/vivi> |
| es-AR | <https://www.capterra.com.ar/software/1051181/vivi> |
| es-CL | <https://www.capterra.cl/software/1051181/vivi> |
| es-CO | <https://www.capterra.co/software/1051181/vivi> |
| es-CR | <https://www.capterra.co.cr/software/1051181/vivi> |
| es-DO | <https://www.capterra.do/software/1051181/vivi> |
| es-EC | <https://www.capterra.ec/software/1051181/vivi> |
| es-MX | <https://www.capterra.mx/software/1051181/vivi> |
| es-PA | <https://www.capterra.com.pa/software/1051181/vivi> |
| es-PE | <https://www.capterra.pe/software/1051181/vivi> |
| fr | <https://www.capterra.fr/software/1051181/vivi> |
| fr-BE | <https://fr.capterra.be/software/1051181/vivi> |
| fr-CA | <https://fr.capterra.ca/software/1051181/vivi> |
| fr-LU | <https://www.capterra.lu/software/1051181/vivi> |
| pt | <https://www.capterra.com.br/software/1051181/vivi> |
| pt-PT | <https://www.capterra.pt/software/1051181/vivi> |

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