---
description: Discover the benefits and disadvantages of CWILL Order Tracking.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CWILL Order Tracking Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/34035/returns-management/software) > [CWILL Order Tracking](/software/1050266/parcel-panel)

# CWILL Order Tracking

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> Improve customer satisfaction \& boost your sales with a branded post-purchase tracking experience.
> 
> Verdict: Rated **5.0/5** by 54 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CWILL Order Tracking?

Unlock the power of scalable shipment tracking with Order Tracking. Desined for online retailers, our solution ensures customers are always informed about the progress and whereabouts of their orders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 54 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: CWILL

## Commercial Context

- **Starting Price**: US$11.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Alerts/Notifications
- Exchange Management
- Order Tracking
- Refund Management
- Shipping Management
- Status Tracking

## Integrations (9 total)

- Gorgias
- Growave
- Intercom
- Klaviyo
- Loox
- Omnisend
- PageFly
- Stamped.io
- Weglot

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software)

## Related Categories

- [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software)
- [Shipment Tracking Software](https://www.capterra.co.uk/directory/31602/shipment-tracking/software)

## Alternatives

1. [AfterShip](https://www.capterra.co.uk/software/178663/aftership) — 4.9/5 (473 reviews)
2. [ShipTime](https://www.capterra.co.uk/software/198849/shiptime) — 4.6/5 (500 reviews)
3. [ShippyPro](https://www.capterra.co.uk/software/164065/shippypro) — 4.7/5 (156 reviews)
4. [Freightview](https://www.capterra.co.uk/software/136895/freightview) — 4.7/5 (743 reviews)
5. [TrackingMore](https://www.capterra.co.uk/software/210336/trackingmore) — 5.0/5 (20 reviews)

## Reviews

### "Great Team Support" — 5.0/5

> **Krusha** | *22 February 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Responsive team to help with integration and education
> 
> **Cons**: Not sure it's early days to say, just recently installed the app and with the help of the team have set it all up
> 
> Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in.

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### "extra things" — 5.0/5

> **Anthony** | *22 February 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Great for my brand without the intrusive advertisments
> 
> **Cons**: When I expand my store I need to start a paid subscription but it seems worth it anyways
> 
> great service and welcome with increased quota and unbranding right away

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### "Parcel panel 6 out of 5 stars" — 5.0/5

> **Luke** | *30 March 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: We recently had the pleasure of closely collaborating with Jael from the ParcelPanel Customer Support Team, and we're incredibly satisfied with the excellent support and professional assistance he provided.

From our very first interaction, Jael clearly and thoroughly addressed our questions and concerns regarding the tracking links in our Shopify emails. His initial instructions were clear and comprehensive, including step-by-step guidance accompanied by helpful screenshots. When we needed additional support, Jael promptly offered further assistance, including reviewing a video we shared to better understand our situation.

Jael was extremely helpful and proactively offered to personally review and optimize our settings, which proved invaluable to us. After we granted him access to our store environment, he swiftly and skillfully resolved the issues. He ensured the tracking links correctly directed to our Parcel Panel tracking page, significantly enhancing our customer experience, which we greatly appreciate.

In addition to his technical expertise, Jael stood out with his friendly and enthusiastic communication, quick responses, and evident passion for his work. He demonstrated great dedication to our challenge and made sure we always understood exactly what was being done and why.

Thanks to Jael's outstanding support and collaboration, we now feel extra confident that our customers will enjoy an optimal experience when tracking their orders.

In short, Jael is an exceptional professional—highly skilled, customer-focused, and dependable. We wholeheartedly recommend him and the ParcelPanel team to any business seeking excellent customer support and professional guidance.

Thank you, Jael, for your extraordinary help and dedication\!
> 
> **Cons**: Our experience with ParcelPanel has been entirely positive, and we honestly cannot point out any drawbacks, it's been nothing short of excellent.
> 
> Our overal experience is very good\!\!\!\!\!\!

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### "Best service ever" — 5.0/5

> **Sam** | *15 July 2026* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: ParcelWILL is extremely easy to use and has made managing our shipments much more efficient. The platform is straightforward, orders are easy to manage, and the overall shipping process runs smoothly. Their support team is also responsive and genuinely helpful whenever we have questions.
> 
> **Cons**: Honestly, there is not much to complain about. Like with any platform, there can occasionally be small issues or questions, but their support team is always quick to help and find a solution.
> 
> Our overall experience with ParcelWILL has been very positive. The platform has made our daily shipping and order management much easier and has saved us a lot of time. The system is easy to work with, and the customer service has been reliable and professional. We are very happy with the service and would definitely recommend ParcelWILL to other e-commerce businesses.

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### "Great app, great support" — 5.0/5

> **Steve** | *4 September 2025* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: I compared Parcel panel to the main alternative AfterShip, and found ParcelPanel much easer to set up. The features are nice and they offer a pretty generous free tier.
> 
> **Cons**: I get a lot of orders where the supplier doesn't provide a tracking number. I can Fullfill these orders in Shopify, but I have to manually update each of the orders in PP. I wish there was a way to automatically fullfill an order in PP if no tracking number is entered.
> 
> Very happy with the app and will upgrade once our order numbers grow more. The customer support is also great. Was just on the live chat - their response was immediate and Jessca helped resolve the issue quickly.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1050266/parcel-panel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009789/Parcel-Panel/> |
| en-AE | <https://www.capterra.ae/software/1050266/parcel-panel> |
| en-AU | <https://www.capterra.com.au/software/1050266/parcel-panel> |
| en-CA | <https://www.capterra.ca/software/1050266/parcel-panel> |
| en-GB | <https://www.capterra.co.uk/software/1050266/parcel-panel> |
| en-IE | <https://www.capterra.ie/software/1050266/parcel-panel> |
| en-IL | <https://www.capterra.co.il/software/1050266/parcel-panel> |
| en-IN | <https://www.capterra.in/software/1050266/parcel-panel> |
| en-NZ | <https://www.capterra.co.nz/software/1050266/parcel-panel> |
| en-SG | <https://www.capterra.com.sg/software/1050266/parcel-panel> |
| en-ZA | <https://www.capterra.co.za/software/1050266/parcel-panel> |

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