---
description: Discover the benefits and disadvantages of ParcelWILL.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ParcelWILL Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/34035/returns-management/software) > [ParcelWILL](/software/1050266/parcel-panel)

# ParcelWILL

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> Improve customer satisfaction \& boost your sales with a branded post-purchase tracking experience.
> 
> Verdict: Rated **5.0/5** by 53 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ParcelWILL?

Unlock the power of scalable shipment tracking with ParcelWILL. Designed for online retailers, our solution ensures customers are always informed about the progress and whereabouts of their orders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 53 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: CWILL

## Commercial Context

- **Starting Price**: US$11.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Alerts/Notifications
- Exchange Management
- Order Tracking
- Refund Management
- Shipping Management
- Status Tracking

## Integrations (10 total)

- Flits
- Gorgias
- Growave
- Intercom
- Klaviyo
- Loox
- Omnisend
- PageFly
- Stamped.io
- Weglot

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software)

## Related Categories

- [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software)
- [Shipment Tracking Software](https://www.capterra.co.uk/directory/31602/shipment-tracking/software)

## Alternatives

1. [AfterShip](https://www.capterra.co.uk/software/178663/aftership) — 4.9/5 (466 reviews)
2. [ShipTime](https://www.capterra.co.uk/software/198849/shiptime) — 4.6/5 (500 reviews)
3. [ShippyPro](https://www.capterra.co.uk/software/164065/shippypro) — 4.7/5 (152 reviews)
4. [Freightview](https://www.capterra.co.uk/software/136895/freightview) — 4.7/5 (743 reviews)
5. [WISMOlabs](https://www.capterra.co.uk/software/218259/wismolabs) — 5.0/5 (13 reviews)

## Reviews

### "Great Team Support" — 5.0/5

> **Krusha** | *22 February 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Responsive team to help with integration and education
> 
> **Cons**: Not sure it's early days to say, just recently installed the app and with the help of the team have set it all up
> 
> Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in.

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### "extra things" — 5.0/5

> **Anthony** | *22 February 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Great for my brand without the intrusive advertisments
> 
> **Cons**: When I expand my store I need to start a paid subscription but it seems worth it anyways
> 
> great service and welcome with increased quota and unbranding right away

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### "Testing the product" — 5.0/5

> **Verified Reviewer** | *29 April 2024* | Cosmetics | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of integration with Shopify. Testing the product and all its functionalities.
> 
> **Cons**: I'm just getting started so i can't really comment in details but so far I like a lot what i am seeing.

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### "\[sensitive content hidden\]  is a killer support rep" — 5.0/5

> **inder** | *16 November 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Parcel Panel has been extremely helpful and reliable for my store. The feature I liked the most was how quickly they respond and assist with any issue. Their support team is fast, friendly, and very clear with their guidance, which makes the whole setup and customization process smooth and stress-free.
> 
> **Cons**: Honestly, there isn’t anything major that I dislike about Parcel Panel. Everything works as expected and once you understand where each setting is located, the app functions smoothly. Any small confusion I had was resolved quickly by their support team, so there’s nothing negative I can point out.
> 
> My overall experience with Parcel Panel has been great. The app is easy to use, the tracking page looks professional, and the support team genuinely cares about helping customers. They reply quickly, provide clear instructions, and make the setup process simple. I’d definitely rate my experience as a solid 10/10.

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### "Great app, great support" — 5.0/5

> **Steve** | *4 September 2025* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: I compared Parcel panel to the main alternative AfterShip, and found ParcelPanel much easer to set up. The features are nice and they offer a pretty generous free tier.
> 
> **Cons**: I get a lot of orders where the supplier doesn't provide a tracking number. I can Fullfill these orders in Shopify, but I have to manually update each of the orders in PP. I wish there was a way to automatically fullfill an order in PP if no tracking number is entered.
> 
> Very happy with the app and will upgrade once our order numbers grow more. The customer support is also great. Was just on the live chat - their response was immediate and Jessca helped resolve the issue quickly.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1050266/parcel-panel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009789/Parcel-Panel/> |
| en-AE | <https://www.capterra.ae/software/1050266/parcel-panel> |
| en-AU | <https://www.capterra.com.au/software/1050266/parcel-panel> |
| en-CA | <https://www.capterra.ca/software/1050266/parcel-panel> |
| en-GB | <https://www.capterra.co.uk/software/1050266/parcel-panel> |
| en-IE | <https://www.capterra.ie/software/1050266/parcel-panel> |
| en-IL | <https://www.capterra.co.il/software/1050266/parcel-panel> |
| en-IN | <https://www.capterra.in/software/1050266/parcel-panel> |
| en-NZ | <https://www.capterra.co.nz/software/1050266/parcel-panel> |
| en-SG | <https://www.capterra.com.sg/software/1050266/parcel-panel> |
| en-ZA | <https://www.capterra.co.za/software/1050266/parcel-panel> |

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