--- description: Discover the benefits and disadvantages of ParcelWILL. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ParcelWILL Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/34035/returns-management/software) > [ParcelWILL](/software/1050266/parcel-panel) # ParcelWILL Canonical: https://www.capterra.co.uk/software/1050266/parcel-panel Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1050266/parcel-panel?page=2) > Improve customer satisfaction \& boost your sales with a branded post-purchase tracking experience. > > Verdict: Rated **5.0/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ParcelWILL? Unlock the power of scalable shipment tracking with ParcelWILL. Designed for online retailers, our solution ensures customers are always informed about the progress and whereabouts of their orders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 53 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CWILL ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Exchange Management - Order Tracking - Refund Management - Shipping Management - Status Tracking ## Integrations (10 total) - Flits - Gorgias - Growave - Intercom - Klaviyo - Loox - Omnisend - PageFly - Stamped.io - Weglot ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software) ## Related Categories - [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software) - [Shipment Tracking Software](https://www.capterra.co.uk/directory/31602/shipment-tracking/software) ## Alternatives 1. [AfterShip](https://www.capterra.co.uk/software/178663/aftership) — 4.9/5 (473 reviews) 2. [ShipTime](https://www.capterra.co.uk/software/198849/shiptime) — 4.6/5 (500 reviews) 3. [ShippyPro](https://www.capterra.co.uk/software/164065/shippypro) — 4.7/5 (155 reviews) 4. [Freightview](https://www.capterra.co.uk/software/136895/freightview) — 4.7/5 (743 reviews) 5. [WISMOlabs](https://www.capterra.co.uk/software/218259/wismolabs) — 5.0/5 (13 reviews) ## Reviews ### "Great Team Support" — 5.0/5 > **Krusha** | *22 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Responsive team to help with integration and education > > **Cons**: Not sure it's early days to say, just recently installed the app and with the help of the team have set it all up > > Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in. ----- ### "extra things" — 5.0/5 > **Anthony** | *22 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Great for my brand without the intrusive advertisments > > **Cons**: When I expand my store I need to start a paid subscription but it seems worth it anyways > > great service and welcome with increased quota and unbranding right away ----- ### "Parcel panel 6 out of 5 stars" — 5.0/5 > **Luke** | *30 March 2025* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: We recently had the pleasure of closely collaborating with Jael from the ParcelPanel Customer Support Team, and we're incredibly satisfied with the excellent support and professional assistance he provided. From our very first interaction, Jael clearly and thoroughly addressed our questions and concerns regarding the tracking links in our Shopify emails. His initial instructions were clear and comprehensive, including step-by-step guidance accompanied by helpful screenshots. When we needed additional support, Jael promptly offered further assistance, including reviewing a video we shared to better understand our situation. Jael was extremely helpful and proactively offered to personally review and optimize our settings, which proved invaluable to us. After we granted him access to our store environment, he swiftly and skillfully resolved the issues. He ensured the tracking links correctly directed to our Parcel Panel tracking page, significantly enhancing our customer experience, which we greatly appreciate. In addition to his technical expertise, Jael stood out with his friendly and enthusiastic communication, quick responses, and evident passion for his work. He demonstrated great dedication to our challenge and made sure we always understood exactly what was being done and why. Thanks to Jael's outstanding support and collaboration, we now feel extra confident that our customers will enjoy an optimal experience when tracking their orders. In short, Jael is an exceptional professional—highly skilled, customer-focused, and dependable. We wholeheartedly recommend him and the ParcelPanel team to any business seeking excellent customer support and professional guidance. Thank you, Jael, for your extraordinary help and dedication\! > > **Cons**: Our experience with ParcelPanel has been entirely positive, and we honestly cannot point out any drawbacks, it's been nothing short of excellent. > > Our overal experience is very good\!\!\!\!\!\! ----- ### "Great app, great support" — 5.0/5 > **Steve** | *4 September 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I compared Parcel panel to the main alternative AfterShip, and found ParcelPanel much easer to set up. The features are nice and they offer a pretty generous free tier. > > **Cons**: I get a lot of orders where the supplier doesn't provide a tracking number. I can Fullfill these orders in Shopify, but I have to manually update each of the orders in PP. I wish there was a way to automatically fullfill an order in PP if no tracking number is entered. > > Very happy with the app and will upgrade once our order numbers grow more. The customer support is also great. Was just on the live chat - their response was immediate and Jessca helped resolve the issue quickly. ----- ### "\[sensitive content hidden\] is a killer support rep" — 5.0/5 > **inder** | *16 November 2025* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Parcel Panel has been extremely helpful and reliable for my store. The feature I liked the most was how quickly they respond and assist with any issue. Their support team is fast, friendly, and very clear with their guidance, which makes the whole setup and customization process smooth and stress-free. > > **Cons**: Honestly, there isn’t anything major that I dislike about Parcel Panel. Everything works as expected and once you understand where each setting is located, the app functions smoothly. Any small confusion I had was resolved quickly by their support team, so there’s nothing negative I can point out. > > My overall experience with Parcel Panel has been great. The app is easy to use, the tracking page looks professional, and the support team genuinely cares about helping customers. They reply quickly, provide clear instructions, and make the setup process simple. I’d definitely rate my experience as a solid 10/10. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1050266/parcel-panel?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1050266/parcel-panel) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data