DataTrak

DataTrak

by ABC Financial Services

Who Uses DataTrak?

Health and Fitness

What Is DataTrak?

Increase your gym's performance with ABC Financial: the most complete web-based club management software in the health and fitness industry. ABC Financial brings all aspects of gym ownership into one place so you can maximize revenue, reduce delinquencies, and improve member experience at your club. Managing your members, employees, and financial records has never been easier! Learn more about ABC Financial with a free demo.

DataTrak Details

ABC Financial Services

http://www.abcfinancial.com

Founded 1981

DataTrak Pricing Overview

DataTrak does not have a free version but does offer a free trial. See additional pricing details for DataTrak below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

DataTrak Features

Club Management Software
Attendance Tracking
Billing & Invoicing
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Mobile Access
Online Bookings
Payment Processing
Point of Sale (POS)
Team Management
Visitor Management
Website Management
Attendance Tracking
Billing & Invoicing
Class & Schedule Management
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Membership Management
Online Booking
Payment Processing
Self Check-in/Check-out
Application Management
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member types
Membership Database
Membership Renewals
Payment Processing
Website Management

DataTrak Reviews

Showing 5 of 26 reviews

Overall
4/5
Ease of Use
4/5
Customer Service
4.2/5
Features
4/5
Value for Money
4.2/5
Chris M.
Salea Manager
Sports, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/03/2019

"CRM Review "

Comments: Really great experiences

Pros: Data Track keeps me very orginized and keeps my clientele in tune with there business responsibilitied.

Cons: Something are not the best to navigate wish it was a little smoother and had an app you can connect too.

  • Reviewer Source 
  • Reviewed on 07/03/2019
Samuel M.
Business Development Representative
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/03/2018

"I used DataTrack as a personal trainer for 2 years to track and record sessions with clients."

Comments: Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros: The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons: It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

  • Reviewer Source 
  • Reviewed on 13/03/2018
Verified Reviewer
Sales Manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 10/11/2017

"Utilized DataTrak in health club setting for membership base."

Pros: DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons: The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

  • Reviewer Source 
  • Reviewed on 10/11/2017
Samantha R.
Admin Assistant
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 10/10/2018

"Solid base but in need of an upgrade!"

Comments: Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros: There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons: I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

  • Reviewer Source 
  • Reviewed on 10/10/2018
Verified Reviewer
Director of Operations
51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/12/2017

"Datatrak keeps my business functioning properly! Great basic CRM. "

Comments: A very easy CRM that has all the tools we need for our business

Pros: I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Cons: I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

  • Reviewer Source 
  • Reviewed on 05/12/2017