--- description: Discover the benefits and disadvantages of Vonage Contact Center. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Contact Center Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Vonage Contact Center](/software/104649/contactworld) # Vonage Contact Center Canonical: https://www.capterra.co.uk/software/104649/contactworld Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/104649/contactworld?page=2) > Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more. > > Verdict: Rated **4.3/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vonage Contact Center? Contact center solution that assists businesses of all sizes with agent availability viewing, call routing, activity tracking, voice recording, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 70 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Vonage Contact Center offers solutions for small and medium size businesses as well as large enterprises. For more information about packaging please see our website at https://www.vonage.com/contact-centers/plans/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Computer Telephony Integration - Contact Management - Dashboard - IVR - Knowledge Base Management - Multi-Channel Data Collection - Multiple Scripts - Prioritisation - Queue Management - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis - Text to Speech - VoIP - Voice Mail - Workforce Management ## Integrations (2 total) - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4074 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1716 reviews) 5. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews) ## Reviews ### "Best Tool for International Calling & Texting" — 5.0/5 > **Von Varun** | *14 July 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools. > > **Cons**: Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates. > > It has been 2 years i am using Vonage and its a very great app and very easy to use for calling \& texting internationally. ----- ### "Vonage Contact Center Is Reliable and Easy to Use" — 5.0/5 > **Paul** | *8 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable. > > **Cons**: I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional. > > The experience I have with Vonage Contact Center is exceptional. ----- ### "Cloud Communication System" — 5.0/5 > **Amitabh** | *24 October 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Easy installation , usage and secure management. 2. Performance and realibility of product is superb. 3. Ease of integration with any ticketing tool with no much efforts. > > **Cons**: 1. Little costly than expected. 2. Very limited features are available and noise quality needs to be worked on. > > Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling. ----- ### "Great integration with Salesforce, but, not very user friendly and hard to manage" — 3.0/5 > **Mike** | *26 May 2022* | Education Management | Recommendation rating: 4.0/10 > > **Pros**: It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful > > **Cons**: It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT ----- ### "A great partner" — 5.0/5 > **Jesse** | *11 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The software is stable, easy to use and the support is amazing. > > **Cons**: There are a few basic reports that they are lacking and they need a better Supervisor Dashboard > > We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/104649/contactworld?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/104649/contactworld) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data