---
description: Discover the benefits and disadvantages of DiliGenie.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DiliGenie Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Project Management Software](/directory/30952/it-project-management/software) > [DiliGenie](/software/1043238/diligenie)

# DiliGenie

Canonical: https://www.capterra.co.uk/software/1043238/diligenie

> An ITSM Solution offering Incident, Service Request, Problem, Change, and Project Management, plus KB/KEDB, Analytics Capabilities.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses DiliGenie?

DiliGenie is an ITSM tool for organizations with 500+ employees. It serves mid-market segment companies and simplifies their incident management system.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Diligent Global Tech

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Alerts/Notifications
- Analytics
- CMDB
- Calendar Management
- Change Management
- Change Planning
- Change Tracking
- Configuration Management
- Customer Support
- Customisable Templates
- Incident Management
- Incident Reporting
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Problem Management
- Project Planning
- Project Tracking
- Reporting & Statistics
- Resource Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Task Management
- Ticket Management
- User Management
- Workflow Management

## Integrations (6 total)

- Clockify
- IBM QRadar Incident Forensics
- ManageEngine OpUtils
- Microsoft Azure
- Microsoft Power BI
- SolarWinds Network Configuration Manager

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Project Management Software](https://www.capterra.co.uk/directory/30952/it-project-management/software)

## Related Categories

- [IT Project Management Software](https://www.capterra.co.uk/directory/30952/it-project-management/software)
- [Change Management Software](https://www.capterra.co.uk/directory/30958/change-management/software)
- [Incident Management Software](https://www.capterra.co.uk/directory/31332/incident-management/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews)
2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews)
4. [Proactivanet](https://www.capterra.co.uk/software/1010807/proactivanet) — 4.8/5 (52 reviews)
5. [ServiceNow](https://www.capterra.co.uk/software/152871/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "Best ITSM Tool" — 5.0/5

> **Gowri** | *19 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly and easy to use. All module are good.
> 
> **Cons**: Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
> 
> Very good tool in less expensive, Easy to customise.

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### "DiliGenie Review" — 5.0/5

> **Simon** | *25 September 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: Creating, updating, and reviewing tickets is straight-forward and simple.
> 
> **Cons**: As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though.
> 
> All positive\! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1043238/diligenie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10005068/DiliGenie/> |
| en-AE | <https://www.capterra.ae/software/1043238/diligenie> |
| en-AU | <https://www.capterra.com.au/software/1043238/diligenie> |
| en-CA | <https://www.capterra.ca/software/1043238/diligenie> |
| en-GB | <https://www.capterra.co.uk/software/1043238/diligenie> |
| en-IE | <https://www.capterra.ie/software/1043238/diligenie> |
| en-IL | <https://www.capterra.co.il/software/1043238/diligenie> |
| en-IN | <https://www.capterra.in/software/1043238/diligenie> |
| en-NZ | <https://www.capterra.co.nz/software/1043238/diligenie> |
| en-SG | <https://www.capterra.com.sg/software/1043238/diligenie> |
| en-ZA | <https://www.capterra.co.za/software/1043238/diligenie> |

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