--- description: Discover the benefits and disadvantages of HaloCRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloCRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [HaloCRM](/software/1041683/halocrm) # HaloCRM Canonical: https://www.capterra.co.uk/software/1041683/halocrm > HaloCRM unites sales pipelines, marketing campaigns and customer service on one record, with AI and reporting included. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HaloCRM? Ideally suited to sales, marketing and service teams in mid-market and enterprise organisations outgrowing a basic CRM, or consolidating separate sales, marketing and service tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: £40.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: HaloCRM is priced per agent, per month, with no tiers, editions or paid add-ons. An agent is a licensed user who signs in to work deals, campaigns and conversations. Contacts, leads and customers using the self-service portal are never charged, and the price is driven by agent count alone rather than records held, emails sent or data stored. Sales pipelines, marketing campaigns and sequences, omnichannel service, quotations, reporting and Halo AI are all included in that single price, so nothing needed to run a revenue team sits one tier up. Billing is monthly or annual, and the per-agent rate scales down as the team grows. A free 30-day trial is available with every feature and module switched on, and no credit card required. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Italian, Norwegian, Polish, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Automated Routing - CRM - Calendar Management - Chatbot - Collaboration Tools - Contact Management - Customer Database - Data Import/Export - Data Security - Document Storage - Email Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Lead Management - Lead Qualification - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Pipeline Management - Prioritisation - Quality Management - Queue Management - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Sales Pipeline Management - Segmentation - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management - Third-Party Integrations - Workflow Management - Workforce Management ## Integrations (53 total) - (E)JES - 3CX - Addigy - AnyDesk - Atera - Auvik - Azure DevOps - Azure DevOps Server - Cisco Jabber - Cisco Meraki - ConnectWise Automate - Datto RMM - Device42 - Domotz - Dynamics 365 ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18806 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.uk/software/210630/kylas) — 4.8/5 (622 reviews) ## Reviews ### "A Surprisingly Comprehensive and User-Friendly CRM for Growing Teams" — 5.0/5 > **Ashish** | *26 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I am impressed with HaloCRM as a new user. It offers a great overall experience by combining user-friendliness with powerful features. One of the standout aspects of the platform is its intuitive interface, which made the initial setup and daily use straightforward, even for someone not particularly tech-savvy. I appreciate the extensive customization options, as they allow us to tailor the CRM to fit our specific business processes. > > **Cons**: HaloCRM has some drawbacks. The third-party integrations are somewhat limited, which might concern businesses that depend on specific external tools. Furthermore, while the mobile app is functional, it lacks some of the polish and features available in the desktop version, making it less effective when working on the go. Despite these minor issues, the overall experience has been positive, especially considering the platform’s affordability and the exceptional customer support that comes with it. ----- ### "Seamless Integration - Dedicated support" — 5.0/5 > **Ashley** | *22 January 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The ease of use straight after setup was almost too good to be true. \[sensitive content hidden\] had everything configured ready for us on launch day. Advisors took to the system with ease and our data vs reporting improved greatly. > > **Cons**: Additional custom fields created for tickets require SQL reporting which as a non-technical implementer of the system, I found it frustrating that wasn't already pulled to the reporting suite as an option to select. > > Enjoyable from start to finish. The staff are great to work with and the product speaks for itself. ----- ### "WMDC / HaloCRM" — 5.0/5 > **Kirsty** | *22 February 2023* | Commercial Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like the ease in using the programme, and how we can now log all our Maintenance issues on a reliable system which means we can improve our service as landlord. really like the SLA time limits meaning all the team are working harder to meet these timecsales. > > **Cons**: Nothing \! :) i have nothing negative to comment > > We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient and providing the best service that we can to our tenants. this system ensures that all maintenance is logged y the tenant and is picked up by the team immediately ensuring nothing is ever missed. ## Links - [View on Capterra](https://www.capterra.co.uk/software/1041683/halocrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data