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United Kingdom Local product
Keepme

Keepme

United Kingdom Local product

What is Keepme?

Powered by AI and machine learning, the Keepme suite of tools help fitness operators excel by unlocking the power in your membership management system to deliver insights and automation tools that help you convert more sales, engage more members and create on-brand content.

Keepme empowers operators to increase revenue at every stage of the membership journey – from attracting and converting new members, to using predictive analytics to upsell services and keep them around for longer.

Who Uses Keepme?

From single site to multi-site operators, franchises, big chains, leisure trusts, not-for-profit, councils and boutiques.

Keepme Software - Your fitness club’s member data can predict the future. Keepme unlocks it.
Keepme Software - Up to 95% accurate membership predictions
Keepme Software - Unlock your member data with machine learning - and a helpful dashboard
Keepme Software - Free your sales team and onboard more members - thanks to automated messages, tasks and workflows.
Keepme Software - Identify risks. Boost upsells. Manage gym churn in one place.

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Reviews of Keepme

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.1
Features
4.5
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
45%
4
55%
Matt
President in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

KeepMe usage from a single large multipurpose club

5.0 last year

Comments: We have been extremly pleased with the sales, implementation, training and use of the product.

Pros:

I like the ease of setting up automations and getting a full picture our of members due to the API interfaces KeepMe has with our other software tools.

Cons:

So far we are pleased with everything we are using, but there are portions of the software we do not use or may not use. This is not really a negative, but it could be if the pricing were higher as I might feel I am paying for features I do not get value for.

Chiara
Regional Marketing Manager in Switzerland
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Kudos to Lem and the entire team!

4.0 last year

Pros:

Whilst I could comment on various things, I would like to focus on the support team, which has been active for the last couple of months. Their work has had a positive impact on our daily business, providing us with quick support at all times. Lem is one of the names that most often pop up in our threads, so a huge thank you to him and everyone from support!

Cons:

As also discussed in various conversations with KeepMe staff, this is not necessarily about KeepMe, but about the connection between KeepMe and already active systems of a company. For us it's especially the connection between KeepMe and our CRM Exerp. While KeepMe provides so many insights and benefits, those are difficult to use if the company stakeholders don't know the data the dashboard information is based on. So right now, even if you present an amazing tool for fitness operators to smartly use their data, a lot of work is required on the side of the client to make sure that there is a crystal-clear understanding within the company of all the insights provided.

Matt
CEO in UK
Verified LinkedIn User
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Poor customer service

4.0 2 months ago New

Comments: Initially, it was very good, but when we commissioned them to provide the retention element, the relationship broke down and here's why: We commissioned them (and paid upfront) to provide the retention bolt-on following a successful sales solution onboarding, but 9 months later, we still don't have access! It was our understanding that all necessary due diligence had been completed with our leisure management software provider (Gladstone) to guarantee the availability and seamless functionality of the API. Regrettably, this hadn't been done and they are still unable to access the relevant data to offer a fully functioning solution. While we acknowledge their diligent efforts in trying to resolve this matter, the responsibility ultimately lies with Keepme to ensure a fully functioning product.

To make matters worse, they have only offered a discount equivalent to 3 months of service, which means we will lose 6 months! This is totally unacceptable.

Pros:

An effective solution that has allowed us to centralise our sales and customer communications across our organisation.

Cons:

Their lack of commitment/desire to foster and develop a good working relationship with their customers. They appear to be more concerned about maximising short-term commercial returns!

Gareth
Head of Product, Member Experience & Digital in United Arab Emirates
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Revolutionizing Member Engagement

5.0 last year

Comments: The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have. Moreover, they have been open to adopting ideas we put forward, and this flexibility has allowed us to overcome a number of challenges, including dormancy levels, monthly collections, and overall attendance. The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution.

Pros:

Keepme is a powerful platform that offers us advanced automations and communication tools to keep members engaged and connected. One of the standout features of Keepme is its super customizable automations, which enable us to build highly personalized communication journeys that can easily connect with members. This ensures that members receive targeted and relevant messages that resonate with them and encourage them to take action.The Campaign section of the platform is particularly impressive, it allows to create campaigns with a wide range of triggers and actions that can be tailored to different member segments. This level of flexibility is invaluable for creating effective communication strategies that can improve member retention and drive revenue growth.In addition to the powerful automations and campaign features, Keepme provides real-time insights around the success of communications, allowing us track and measure the impact of our efforts. This level of data-driven decision-making helps us to refine their communication strategies over time and ensure that we are always delivering the right messages to the right members at the right time. Overall, Keepme is a highly recommended tool for any fitness club looking to improve their member engagement and retention.

Cons:

While using this platform, I found it challenging to navigate the reporting system. It seemed convoluted and time-consuming, leading to frustration and a lack of efficiency. However, upon sharing my feedback with the team, I was pleased to hear that they have earmarked this as a priority for development this year. I appreciate their willingness to listen to user feedback and make necessary improvements. Despite the current limitations, I have confidence that the future reporting system will be user-friendly and enhance the overall user experience.

Brianna
Gym Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Keepme Review

4.0 last year

Comments: Moderate.

Pros:

Communication with our representatives. Reports.

Cons:

Too many steps. Complicated to use. Too many options, need it to be easier.

KeepMe Response

last year

Hi Brianna Thank you for sharing your review of KeepMe. We appreciate your feedback and understand your concerns about the complexity of the platform. We apologize if you have found it challenging to navigate and utilize all the available options. To address your concerns and provide assistance, we have set up additional training sessions for members of your team with our Customer Success agents. They specialize in helping users like you overcome any difficulties and maximize the benefits of KeepMe. Anytime that you have a question about the system please feel free to utilise the chat facility. Many thanks Michelle Director of Customer Success