--- description: Discover the benefits and disadvantages of Retino. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://www.capterra.co.uk/software/1040740/retino Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1040740/retino?page=2) > Retino is a cloud-based return management software that helps online retailers deliver a return experience for customers. > > Verdict: Rated **5.0/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Retino? Online retailers, e-commerce merchants, online stores ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 15 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Retino ## Commercial Context - **Starting Price**: €15.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, English, German, Hungarian - **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco and 13 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Barcoding/RFID - Customer Portal - Exchange Management - Label Printing - Order Tracking - Refund Management - Repair Management - Reporting/Analytics - Returns Management - Shipping Management - Warehouse Management - Warranty Claims Management - Warranty Tracking - Workflow Management ## Integrations (5 total) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software) ## Related Categories - [Returns Management Software (RMS)](https://www.capterra.co.uk/directory/34035/returns-management/software) - [Warranty Management Software](https://www.capterra.co.uk/directory/31558/warranty-management/software) ## Alternatives 1. [ServiceWorks](https://www.capterra.co.uk/software/183679/serviceworks) — 3.6/5 (115 reviews) 2. [ScalePad Lifecycle Manager](https://www.capterra.co.uk/software/184071/scalepad) — 4.6/5 (10 reviews) 3. [Dyrect](https://www.capterra.co.uk/software/1034648/dyrect) — 4.6/5 (10 reviews) 4. [WarrantyHub](https://www.capterra.co.uk/software/1031361/bidboxpro) — 5.0/5 (6 reviews) 5. [A1 Tracker](https://www.capterra.co.uk/software/166909/a1-tracker) — 4.9/5 (79 reviews) ## Reviews ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Cons**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "Amerigo/Rituals - Reviews" — 5.0/5 > **Ondrej** | *15 August 2024* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Ease of application. Automation of claims. > > **Cons**: I would improve the emails sent to customers graphically and in terms of content. > > The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. ----- ### "Great solution for online returns" — 5.0/5 > **Tadeas** | *13 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: - quick support response - clear client - really easy to set up on your website > > **Cons**: - lack of brand customisation - didn't find any more > > It' a great tool for online returns and customer care. ----- ### "recommend Retino 100%" — 5.0/5 > **Eva** | *9 August 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: makes the comunication with customers and returne process easy and understandable for all parties > > **Cons**: there is nothing I dislike about Retino > > very satisfied with Retino, makes the process clear and we appreciate we can add remarks for our other colleagues so that anyone can see the status of the return process ----- ### "Kampot.cz experience with Retino" — 5.0/5 > **Jiri** | *9 August 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Absolute comfort with handling cases - for us, but also for customer, what is even more important. > > **Cons**: Comfort - easy to start case, handle it, but also end. > > Easy and transparent process and overview on cases. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1040740/retino?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1040740/retino) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data