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Local product
CommandBar
Local product
CommandBar Overview:
What is CommandBar?
At CommandBar we call ourselves a “User Assistance Platform” (UAP). We exist because we believe most tools designed to help users use software actually end up annoying them, mostly with pestering popups & chatbots.
Most of these type of tools rely on an explicit tree-based approach. If the user asks this, say that. When the user visits this page, show them a product tour. The problem with these approaches is they are both arduous to maintain and too unpersonalized to be useful for most users.
CommandBar’s goal is to unleash your users, not bother them. We do this by giving product, marketing, growth, and customer teams tools to create experiences that detect and target user intent as well as provide proactive support. Like our Copilot natural language chat interface (https://commandbar.com/copilot), Spotlight search, and nudges that trigger based on in-product behaviors. User assistance translates into concrete outcomes like improved engagement, feature adoption, conversion, and rete
Who Uses CommandBar?
If you're using or considering a Digital Adoption Platform, you can drive better results with CommandBar. For any business with a web, desktop, or mobile app - startup to Fortune 100.
Where can CommandBar be deployed?
Cloud-based
On-premise
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Starting Price
US$249.00
Per User, Per Month
Free trial
About the vendor
- CommandBar
CommandBar support
- Chat
Countries available
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Afghanistan, Albania, Algeria, American Samoa, Andorra
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Afghanistan
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR China
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR China
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Réunion
- Samoa
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Korea
- Spain
- Sri Lanka
- St Helena
- St Kitts & Nevis
- St Lucia
- St Martin
- St Pierre & Miquelon
- St Vincent & the Grenadines
- Sudan
- Suriname
- Sweden
- Switzerland
- Syria
- São Tomé & Príncipe
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Türkiye
- US Virgin Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis & Futuna
- Yemen
- Zambia
- Zimbabwe
- Åland Islands
Languages
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English
Features of CommandBar
Other great alternatives to CommandBar
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Top rated features
Content Creation
User Onboarding
Top rated features
Engagement Tracking
Reporting/Analytics
Top rated features
Heatmaps
Real-Time Monitoring
Top rated features
Behavioural Analytics
For Websites
Top rated features
Heatmaps
Survey Builder
Top rated features
Monitoring
Multi-Language
Top rated features
Activity Tracking
Heatmaps
Top rated features
Engagement Tracking
Heatmaps
Top rated features
Multi-Language
User Onboarding
Capterra verified reviews for CommandBar
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Overall rating
Based on 15 reviews
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David
cofounder, CSO in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
"If we didn't have CommandBar for our app, we would have to build some inferior solution"
13 December 2023
Our users love having immediate self-service support and guidance with Commandbar.
Pros:
CommandBar gives us multiple “levers” to impact user experience. We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment. For example, we can use nudges to drive attention towards valuable features. We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat).
Cons:
I wish there were a public API to be able to pull analytics data from CommandBar into other tools. There is a client-side SDK but not a public API as far as a I know.
Reviewer Source
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Chris
CTO in US
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
"This product is almost a *requirement* for any SaaS company. Sites without it feel broken!"
28 February 2023
Seriously if you're building a modern website or application and don't use a command palette already, this is the easiest solution to get something working in a matter of hours. I like this tool so much I even made a Chrome extension to hack CommandBar into HubSpot to make their system tolerable! Additionally, the support we get directly from their devs is excellent, any issues we find are usually fixed within a day or two of reporting it, if not sooner.
Pros:
VERY generous free tier, and their support is top notch. The ability to decide if you want to build commands with code, or with their UI, makes this a very flexible tool. It took very little time to get a functional POC of the product into our application to get buy-in from management.
Cons:
If you go above the free tier, it can get expensive, especially if you're providing it to free users. Everyone of your users who *can* use CommandBar counts against your quota (not just users who *DO* use CommandBar). It's still early days for them though, and they're adding a TON of new features that make the price seem much more reasonable.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
"Great tool for customer onboarding & communication"
21 June 2023
Pros:
We have found two uses of CommandBar: one is to guide customers through onboarding processes with step-by-step guides and interactive hints, and the other is to display pop-ups and notifications (nudges) to announce new features.
Cons:
One of the key features of CommandBar is its documentation search functionality. However, we haven't been able to use this feature yet because CommandBar lacks integration capabilities with our Knowledge base. It would be highly beneficial to find a way to integrate with more knowledge bases, even if it requires manual importing of HTML or TXT articles.
Reviewer Source
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Stuart
Product Manager in UK
Computer Software, 11–50 Employees
Used the Software for: 1+ year
"Quick to Install & Easy to Use"
19 December 2023
It was super quick to install and set up, and now it's a key feature in our web application without the need for our software engineers to build or maintain it! We can focus on the core functionality of our application, while CommandBar can bring all it's value on top!
Pros:
It's quick to install and easy to customise - so much quicker than building it ourselves! They're always adding new features and making it better for our customers. The support is very quick and they really engage with their customers!
Cons:
There are some very minor limitations in terms of customisation, but it's the reliable core functionality that we really care about!
Reviewer Source
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Jimmy
CTO in US
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 1+ year
"Big Boost for Discoverability"
10 April 2023
Pros:
CommandBar makes it super easy to drop in a really powerful tool for user engagement + discovery. Their integration is seamless, and the ability to update the commands through their UI is great. We had looked at building our own implementation before discovering CommandBar, and felt restricted in terms of developer bandwidth. CommandBar solved all of that - and users love it!
Cons:
There is nothing I dislike currently about CommandBar. The team is super responsive and works to make the product better each day.
Reviewer Source
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