---
description: Discover the benefits and disadvantages of Salesforce Communications Cloud.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Communications Cloud Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Subscription Management Software](/directory/31657/subscription-management/software) > [Salesforce Communications Cloud](/software/1039021/communications-cloud)

# Salesforce Communications Cloud

Canonical: https://www.capterra.co.uk/software/1039021/communications-cloud

> Deliver digital-first journeys and perfect orders that save time, money, and improve operational efficiencies.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$275.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Communications Cloud has 2 pricing plans:

Growth: Deeply customizable CRM for communications service providers.
 - starting at $275/month (billed annually)

Advanced: Deeply customizable CRM with quoting, doc gen, and automation for communication service providers.
 - starting at $425/month (billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Billing & Invoicing
- Billing for Data
- Billing for Voice
- Call Monitoring
- Catalogue Creation
- Categorisation/Grouping
- Chargeback Tracking
- Content Management
- Contract Negotiation
- Contract/License Management
- Customisable Reports
- Customization
- Discount Management
- Enrollments/Onboarding
- Fixed Line Compatibility
- Internal Cost Allocation
- Inventory Management
- Inventory Optimisation
- Invoice Management
- Invoice Processing
- Lead Management
- Mobile Line Compatibility
- Multi-Currency
- Order Management
- Post-Paid Service
- Price and Cost Calculations
- Product Catalogue
- Product Configurator
- Quotes/Estimates
- Real-Time Data
- Recurring/Subscription Billing
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Service Provisioning
- Service Request Management
- Subscription Plan Management
- Third-Party Integrations
- Usage Tracking/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Subscription Management Software](https://www.capterra.co.uk/directory/31657/subscription-management/software)

## Related Categories

- [Subscription Management Software](https://www.capterra.co.uk/directory/31657/subscription-management/software)
- [Telecom Expense Management Software](https://www.capterra.co.uk/directory/30112/telecom-expense-management/software)
- [Catalogue Management Software](https://www.capterra.co.uk/directory/30062/catalog-management/software)
- [Order Management Software](https://www.capterra.co.uk/directory/30225/order-management/software)
- [CPQ Software](https://www.capterra.co.uk/directory/30904/cpq/software)

## Alternatives

1. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2003 reviews)
2. [OneBill](https://www.capterra.co.uk/software/135289/onebill-subscription-billing-platform) — 4.8/5 (20 reviews)
3. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews)
4. [Kentro](https://www.capterra.co.uk/software/1036153/kentro) — 4.9/5 (16 reviews)
5. [Expedite Commerce](https://www.capterra.co.uk/software/181501/expedite-commerce) — 4.8/5 (21 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1039021/communications-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10001939/Communications-Cloud/> |
| en-AE | <https://www.capterra.ae/software/1039021/communications-cloud> |
| en-AU | <https://www.capterra.com.au/software/1039021/communications-cloud> |
| en-CA | <https://www.capterra.ca/software/1039021/communications-cloud> |
| en-GB | <https://www.capterra.co.uk/software/1039021/communications-cloud> |
| en-IE | <https://www.capterra.ie/software/1039021/communications-cloud> |
| en-IL | <https://www.capterra.co.il/software/1039021/communications-cloud> |
| en-IN | <https://www.capterra.in/software/1039021/communications-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/1039021/communications-cloud> |
| en-SG | <https://www.capterra.com.sg/software/1039021/communications-cloud> |
| en-ZA | <https://www.capterra.co.za/software/1039021/communications-cloud> |

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