---
description: Discover the benefits and disadvantages of Verizon Conversational IVR.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Verizon Conversational IVR Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Verizon Conversational IVR](/software/1036618/verizon-conversational-ivr)

# Verizon Conversational IVR

Canonical: https://www.capterra.co.uk/software/1036618/verizon-conversational-ivr

> AI-powered IVR solution designed to recognize natural speech from callers, anticipate their needs, and route calls to the right agent.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Verizon
- **Founded**: 2009

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Call Routing
- Computer Telephony Integration
- IVR
- Reporting/Analytics
- Speech Recognition

## Category

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Speech Recognition Software](https://www.capterra.co.uk/directory/30098/speech-recognition/software)

## Alternatives

1. [VideoExpress](https://www.capterra.co.uk/software/1065335/videoexpress) — 4.7/5 (6126 reviews)
2. [Anyword](https://www.capterra.co.uk/software/1012809/anyword) — 4.8/5 (391 reviews)
3. [USAN Contact Suite for Amazon Connect](https://www.capterra.co.uk/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews)
4. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [Cognigy.AI](https://www.capterra.co.uk/software/176610/cognigy-ai) — 4.8/5 (22 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1036618/verizon-conversational-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274834/Verizon-Conversational-IVR/> |
| en-AE | <https://www.capterra.ae/software/1036618/verizon-conversational-ivr> |
| en-AU | <https://www.capterra.com.au/software/1036618/verizon-conversational-ivr> |
| en-CA | <https://www.capterra.ca/software/1036618/verizon-conversational-ivr> |
| en-GB | <https://www.capterra.co.uk/software/1036618/verizon-conversational-ivr> |
| en-IE | <https://www.capterra.ie/software/1036618/verizon-conversational-ivr> |
| en-IL | <https://www.capterra.co.il/software/1036618/verizon-conversational-ivr> |
| en-IN | <https://www.capterra.in/software/1036618/verizon-conversational-ivr> |
| en-NZ | <https://www.capterra.co.nz/software/1036618/verizon-conversational-ivr> |
| en-SG | <https://www.capterra.com.sg/software/1036618/verizon-conversational-ivr> |
| en-ZA | <https://www.capterra.co.za/software/1036618/verizon-conversational-ivr> |

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