Sirvoy Booking System
by Sirvoy4.6 / 5 175 reviews
Who Uses This Software?
Sirvoy is a highly customizable Property Management System and Channel Manager designed to suit all accommodation providers. User friendly and feature rich software with a surprisingly tiny price tag.
Average Ratings175 reviews
- Overall 4.6 / 5
- Ease of Use 4.6 / 5
- Customer Service 4.6 / 5
- Features 4.3 / 5
- Value for Money 4.6 / 5
See pricing details
- Pricing Details Monthly price will vary depending on amount of rooms/units.
- Free Version No
- Free Trial Yes, get a free trial
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Rep)
- Founded 2008
About Sirvoy Booking System
Sirvoy offers a suite of property management tools which include a Property Management System, Booking Engine and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means set up is effortless and and Customer Service is available 24/7 for ongoing training and support.
Sirvoy Booking System Features
- Built-in Accounting
- Employee Management
- Extended Stay
- GDS/OTA Integration
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Online Booking
- Point of Sale (POS)
- Single Property
- Vacation Rental
- Cash Drawer Management
- Employee Management
- GDS / OTA Integration
- Housekeeping Management
- Online Booking
- Point of Sale (POS)
- Price Optimisation
- Private Rooms
- Reputation Management
- Reservations Management
- Inventory Management
- Kill Switch
- Promotions Management
- Rate Management
- Reservations Management
- Restriction Management
Sirvoy Booking System Most Helpful Reviews
Reviewed on 14/04/2019
Best Tech Support Ever!
Comments: Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!
We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great!
The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.
Cons: Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!). One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward). So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....
by Sirvoy on 22/04/2019
Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at [email protected] or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele
Reviewed on 24/04/2017
Almost Perfect, But Not Quite
Comments: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!
by Sirvoy on 29/04/2017
Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact [email protected] and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele
Reviewed on 24/04/2017
Comments: I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John
Pros: Once it is set up it works well
Cons: set up is a biatch
by Sirvoy on 27/04/2017
I just wanted to thank you for taking the time out to write a review and to apologise for the issues you have experienced with Sirvoy's customer service team at times in the past. I assure you that we are constantly working to ensure that our staff's product knowledge is flawless and that it continues to evolve along with the system.
Some months ago we began using a new customer support software which has greatly improved our Support teams efficiency and productivity. It also contains a huge library of closed threads which help agents pin down and resolve problems more rapidly than before. I really do hope that you notice very positive changes to our support in the future.
Should you ever find these or any other issues a problem again, I would be happy to discuss them further and can be contacted at [email protected]
Thanks again and greetings to you all in Tulum!
Reviewed on 19/07/2018
One of the easiest booking manager out there!
Comments: Easy to use, integrability with booking channels, accesible from mobile or tablet.
Pros: Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com
Cons: sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.
by Sirvoy on 30/07/2018
Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele
Reviewed on 20/04/2017
We found Sirvoy a wonderful experience
Comments: We got Sirvoy Booking System for our hostel when we first opened our new business. We are not very tech savvy and it was easy to use and understand. As we used the probram there were times when we wished the program could be improved. We made suggestions and they were implemented right away. It keep improving each year. The support team is very responsive and helpful. We have recommended it to several other hotels and hostels that we know of. Thank you for a great program.
Pros: It is easy to use and they make improvements all the time with requests of users.
The lines on the booking page are a bit difficult to see.
It would be nice if the payment options were customizable.
by Sirvoy on 21/04/2017
Thanks for taking the time to write your recent review. If you would like to customise the lines on the booking form by going to:
- Booking Form
- Manage Booking Forms
- Edit Design under Booking Module
It does require some working CSS knowledge so If you don't have any technical knowledge of this I would advise that you have your web designer implement any design changes.
Regarding the payment options being customizable. Currently they are customizable but if you can provide further information about what it is you would like to achieve I can advise our development team on this further. If you would like to contact me personally about this I can be reached at [email protected] Your comments help us to make our system even better and are always welcomed so feel free to get in touch with us whenever there is something you would like added to our development list.