---
description: Discover the benefits and disadvantages of Lookout.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lookout Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Home Care Software](/directory/30812/home-care/software) > [Lookout](/software/1035528/the-lookout-way)

# Lookout

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> Lookout's all-in-one software makes it easy for home care providers, and their teams, to provide the highest quality client care.
> 
> Verdict: Rated **4.7/5** by 38 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Lookout?

All-in-one home care service delivery software for Australian home care providers. 

See better care with Lookout.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 38 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Lookout Way

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Contact The Lookout Way for pricing information.
https://www.thelookoutway.com/pricing
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Appointment Management
- Assessment Management
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Client Management
- Communication Management
- Compliance Management
- Employee Management
- For Long Term Care
- Geriatric Care
- Incident Management
- Medication History
- Mobile Access
- Patient Records Management
- Point of Care System
- Reporting & Statistics
- Scheduling
- Staff Management

## Integrations (5 total)

- Intercom
- Sisense
- Tanda
- Workato
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Home Care Software](https://www.capterra.co.uk/directory/30812/home-care/software)

## Related Categories

- [Home Care Software](https://www.capterra.co.uk/directory/30812/home-care/software)
- [Home Health Care Software](https://www.capterra.co.uk/directory/10036/home-health-care/software)
- [Long Term Care Software](https://www.capterra.co.uk/directory/30109/long-term-care/software)
- [Assisted Living Software](https://www.capterra.co.uk/directory/10034/assisted-living/software)

## Alternatives

1. [AxisCare](https://www.capterra.co.uk/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews)
2. [GEOH](https://www.capterra.co.uk/software/207985/geoh) — 4.9/5 (148 reviews)
3. [eRSP](https://www.capterra.co.uk/software/129443/ersp) — 4.2/5 (99 reviews)
4. [ShiftCare](https://www.capterra.co.uk/software/1016141/shiftcare) — 4.6/5 (144 reviews)
5. [CareSmartz360](https://www.capterra.co.uk/software/147660/caresmartz360) — 4.8/5 (181 reviews)

## Reviews

### "Home Care Manager review of Lookout" — 5.0/5

> **Rebecca** | *30 July 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, neat, dynamic. Responsive customer service and troubleshooting.
> 
> **Cons**: Some features not quite there yet but on the roadmap for implementation.
> 
> Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support.

-----

### "Happy with the change" — 4.0/5

> **Joanne** | *16 July 2024* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them.
> 
> **Cons**: Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily. 
Clients and families still not able to see carer notes.
> 
> Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change.

-----

### "Intuitive accounting with logical UI" — 5.0/5

> **Bradley** | *23 April 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see
> 
> **Cons**: The initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software.
> 
> As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly.
Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function.

-----

### "Go-live a month ago and we are very happy with Lookout" — 5.0/5

> **Aria** | *5 July 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Good design, easy to use, good UI.
The ticket system is so powerful in operational management and implementing workflows/processes. Very flexible in designing ticket types, templates, team communication, and reminder.
> 
> **Cons**: No client-level authorisation. Risk AI needs improvement and option to de-escalate.
> 
> Very positive. The implementation team was very supportive throughout the process. The system is well designed and easy to use. We are also integrating our operational management processes into the ticket system and it improved efficiency.

-----

### "Very Good but need more improvement." — 4.0/5

> **Silvia** | *25 June 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Checking clients details. Be able to follow statement and some scheduler
> 
> **Cons**: Need to be able find old notes, going back page by page until fins old notes.
> 
> Good, but need more improvement to be able to use this app.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1035528/the-lookout-way)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/267398/The-Lookout-Way/> |
| en-AE | <https://www.capterra.ae/software/1035528/the-lookout-way> |
| en-AU | <https://www.capterra.com.au/software/1035528/the-lookout-way> |
| en-CA | <https://www.capterra.ca/software/1035528/the-lookout-way> |
| en-GB | <https://www.capterra.co.uk/software/1035528/the-lookout-way> |
| en-IE | <https://www.capterra.ie/software/1035528/the-lookout-way> |
| en-IL | <https://www.capterra.co.il/software/1035528/the-lookout-way> |
| en-IN | <https://www.capterra.in/software/1035528/the-lookout-way> |
| en-NZ | <https://www.capterra.co.nz/software/1035528/the-lookout-way> |
| en-SG | <https://www.capterra.com.sg/software/1035528/the-lookout-way> |
| en-ZA | <https://www.capterra.co.za/software/1035528/the-lookout-way> |

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