15 years helping British businesses
choose better software

What is SimpleX?

Cloud-based universal text mining console that helps businesses analyze text data via natural language processing (NLP) and artificial intelligence (AI).

SimpleX is powered by state-of-the-art NLP capabilities delivered through a great UI for optimal Human-Machine interface.
This productivity tool slashes by 10 the time spent analyzing text data.
It includes standard features (keyword extraction, sentiment analysis...) plus many proprietary features (originality, autoclustering...)

Who Uses SimpleX?

Not provided by vendor

Where can SimpleX be deployed?

Cloud-based
On-premise

About the vendor

  • Simple Decisions

SimpleX support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

English, French

SimpleX pricing

Starting Price:

€29.00/month
  • Yes, has free trial
  • Yes, has free version

SimpleX has a free version and offers a free trial. SimpleX paid version starts at €29.00/month.

Pricing plans get a free trial

About the vendor

  • Simple Decisions

SimpleX support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

English, French

SimpleX videos and images

SimpleX Software - Analytic console
SimpleX Software - Chart dashboard
SimpleX Software - NLP-augmented features
View 4 more
SimpleX video
SimpleX Software - Analytic console
SimpleX Software - Chart dashboard
SimpleX Software - NLP-augmented features

Features of SimpleX

  • Chatbot
  • Data Extraction
  • Data Import/Export
  • Language Detection
  • Multi-Language
  • Sentiment Analysis
  • Tagging
  • Third-Party Integrations

Alternatives to SimpleX

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Schedule, Scan, Index and Apply metadata and keywords to data, pdf, word, based on the contents of each (against your rules)!
unitQ provides AI-powered insights from user feedback to help you craft high-quality products, services, and experiences.
Qualitative analysis tools help anyone analyze data and uncover valuable insights – no matter which sector you work in.
Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale
Aesthetic Room AI is interior design software that utilizes artificial intelligence to restyle rooms by uploading photos.
Thematic is a text feedback analytics solution built to automatically make sense of all sources of customer feedback you've collected.
Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time. Learn more about Lumoa

Reviews of SimpleX

Average score

Overall
5.0
Ease of Use
5.0
Customer Service
4.9
Features
4.9
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Verified Reviewer
Verified LinkedIn User
Sporting Goods, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great software to help me understand text data

5.0 2 years ago

Comments: Great [SENSITIVE CONTENT] and team and they really made me feel heard after trying their tool.

Pros:

I really liked how easy it was to import all of the information and how accurate the AI is.

Cons:

As an e-commerce owner, I wish that it could more easily connect into Shopify, but understand why it doesn't.

Simple Decisions Response

2 years ago

Many thanks for your review. Webhook API is on our roadmap as well as pre-trained classfication models

Kris
Director, Global Brand Marketing & Strategy in US
Management Consulting, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Superb QDA software for researchers seeking deeper insights.

5.0 2 years ago

Comments: I've been looking for this kind of tool for years. Other tools are way too expensive and are traditionally targeted to large market research firms who can afford corporate or enterprise level pricing. SimpleX is a godsend for my modestly sized small business. The UI is simple and elegant. The AI algorithms are powerful. The level of control over your data is unmatched. And the cherry on top is that support has been responsive and open to ideas.

Pros:

I've used other QDA software that require manual tagging and coding. SimpleX merges new advancements in AI and NLP to make a burdensome process of qualitative analysis, simple and easy. I really appreciate the level of control SimpleX gives me when I'm analyzing hundreds of responses. It's a nice balance between control and finesse. The UI is not clunky like other platforms, and is elegant in its simplicity.

Cons:

The product is still new, and as such, features are still being developed and deployed. Areas where I wish I had immediate access are mostly related to reporting and charts. I am so excited at how my data is being analyzed, that I'm missing an opportunity to be able to share a link to a digital or interactive report that clients can see.

Alternatives Considered: NVivo and ATLAS.ti

Reasons for Choosing SimpleX: I've used nVivo and Atlas.TI, as well as a few other similar QDA software within my price range, but all of them require manual coding and—last time I checked—don't offer AI-powered analysis. Additionally, many of the current QDA software available seems to be mostly tailored to Microsoft or non-apple computers. SimpleX, on the other hand, is web-based and OS-agnostic, which is a big plus.

Switched From: NVivo and ATLAS.ti

Reasons for Switching to SimpleX: The reason is simple: AI-powered features to help streamline my workflows.

Taiwo
Customer Service Representative in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tool For Text Mining

5.0 7 months ago

Pros:

I like the multiple and amazing text mining features It comes with great AI capabilities It makes content management a breeze.

Cons:

Has quite effectively met our needs and no complaints

Thorsten
Editor in Chief in Germany
Newspapers, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Examines the Intent of Searchers

5.0 2 years ago

Comments: I've been using this tool for a while, and I love it. The analytics are rapid when analyzing 7000 topics. My personal use case is not a survey; it is for my niche website, which examines the intent of searchers in terms of how they search on that topic or product to help me optimize my content strategy. The results are stunning! This tool has made all the difference in my business by helping me understand what people want and need from (my) websites. There are suggestions of what other people searched for in the same category as yours, advertisements popping up everywhere for products related to your topic, and often an answer box below the search result showing what someone else thought was relevant to your query but was not trustworthy or helpful in any way whatsoever. With SimpleX, you can quickly and easily see the most relevant results for any keyword or phrase. This has saved me so much time and frustration! Being able to analyze all of this data quickly without having overwhelming numbers in front of you is a game-changer! Everything on my website is now tracked by SimpleX – including social media shares, organic search data (and Moz Rank), newsletter signups, etc. The analytics are so quick and easy to use that anyone can access them within minutes - even if they're not tech-savvy! This has saved me SO MUCH TIME in the past year or two. THANK YOU!!

Pros:

SimpleX is quick, easy to use, affordable, and provides fantastic results! What I like most about this SaaS AI tool is how it analyzes text data. When you search for something on Google or Facebook (or even your website), there is so much information coming at you from every angle.

Cons:

In my case, I would need plenty of rows per month; the normal pricing model of the Solution targets a different market with fewer rows per month.

Sam
CTO in Israel
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great survey Analasis

5.0 2 years ago

Comments: As a freelancer I'm offering my client form survey services using Form system, Simplex came just on time to close the loop and now I can sell another service to my clients: Survey analysis.
If you need to have a better understanding for your customer feedback, simplex is the tool you need.

Pros:

The UI is very clear and very powerful. There are a lot of options to automate your analysis of your survey without the need to fully understand the system. The support is great and support member made for me a quick tour on the main features of the system.

Cons:

There is a learning curve, but once you understand all options you'll have a powerful tool in your hands. At this moment they have Integration with Zapier only, they plan to add a webhook api in the near future which will allow me to send the form submissions directly from my form system.