--- description: Discover the benefits and disadvantages of SugarSync. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarSync Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Backup Software](/directory/31076/backup/software) > [SugarSync](/software/1034607/sugarsync) # SugarSync Canonical: https://www.capterra.co.uk/software/1034607/sugarsync Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1034607/sugarsync?page=2) > SugarSync is a secure cloud storage solution that allows you back up, share and access files across several devices. > > Verdict: Rated **4.1/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 51 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$7.49 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: 100GB: $55/month - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, China, India, Ireland, United Kingdom ## Features - Backup and Recovery - Cloud Backup - Collaboration Tools - Compression - Content Library - Data Synchronisation - Document Management - Encryption - File Sharing - Mobile Access - Real Time Synchronisation ## Integrations (4 total) - Dropbox Business - Evernote Teams - Fuze - Google Drive ## Support Options - Email/Help Desk ## Category - [Backup Software](https://www.capterra.co.uk/directory/31076/backup/software) ## Related Categories - [Backup Software](https://www.capterra.co.uk/directory/31076/backup/software) - [File Sharing Software](https://www.capterra.co.uk/directory/30909/file-sharing/software) - [File Sync Software](https://www.capterra.co.uk/directory/31097/file-sync/software) - [Content Collaboration Software](https://www.capterra.co.uk/directory/32935/content-collaboration/software) ## Alternatives 1. [Syncplicity](https://www.capterra.co.uk/software/176696/syncplicity) — 4.1/5 (27 reviews) 2. [Resilio Active Everywhere](https://www.capterra.co.uk/software/173193/resilio-connect) — 4.8/5 (6 reviews) 3. [NetExplorer Workspace](https://www.capterra.co.uk/software/183709/netexplorer) — 4.8/5 (13 reviews) 4. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17483 reviews) 5. [Zoho WorkDrive](https://www.capterra.co.uk/software/145411/zoho) — 4.6/5 (95 reviews) ## Reviews ### "This Software Has Stopped Working with the Latest MacOS" — 1.0/5 > **Verified Reviewer** | *14 October 2019* | Internet | Recommendation rating: 0.0/10 > > **Pros**: I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't. > > **Cons**: It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync. > > It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up. ----- ### "Great file sharing solution" — 5.0/5 > **Jenna** | *8 December 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud. > > **Cons**: One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue. > > Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance. ----- ### "Sharing individual files made easy" — 4.0/5 > **Jakub** | *31 May 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders. > > **Cons**: Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey. > > In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it. ----- ### "Flexibility comes at a cost" — 3.0/5 > **Verified Reviewer** | *13 August 2022* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: Among cloud storage providers, Sugarsync is possibly one of the most flexible: you can sync any folder on your PC and share it with any number of users (once you pay your subscription ,shared files do not count against their storage limit). Files are accessible via the web and on portable devices (e.g., I use the Android client to peek at my files while on the go). > > **Cons**: Technical support is incredibly poor for such a good product. Sugarsync has been having a problem for at least two months, now, with some files that get "stuck" while uploading to the could and remain invisible to other users, and the developer has not come up with a solution yet. Also, it is pretty usual that some files re-appear in the list of the files to be synced even though they are already in sync. Finally, when the PC client is started it eats up CPU and memory and may have a significant impact on your machine's response times (although this just lasts for a few minutes). > > On paper, Sugarsync ticks all the boxes, and it is more flexible than its main competitors. However, the subscription fee is not cheap and the PC client is not entirely robust, with technical support lagging behind. ----- ### "Love it but have to troubleshoot regularly" — 4.0/5 > **Verified Reviewer** | *14 December 2018* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: Platform is ideal for a small business with a handful of remote users. Files are synced in the cloud and duplicated on a user's hard drive. > > **Cons**: Occasionally it just stops syncing files. Usually I discover this when I'm in the middle of collaborating with a team member or working on a critical document. It is frustrating to have to reboot or refresh which usually fixes the problem but not always. > > Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/1034607/sugarsync?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1034607/sugarsync) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data