---
description: Discover the benefits and disadvantages of Eclipse AI.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Eclipse AI Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Eclipse AI](/software/1033058/eclipse-ai)

# Eclipse AI

Canonical: https://www.capterra.co.uk/software/1033058/eclipse-ai

> Cloud-based voice-of-customer platform that aggregates omnichannel feedback, runs sentiment analysis, and delivers actionable insights.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Eclipse AI?

Multi-location businesses and franchise groups in retail, restaurant, and hospitality industries.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.

Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 152 more

## Features

- Customisable Templates
- Dashboard
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Customer Retention Software](https://www.capterra.co.uk/directory/34255/customer-retention/software)

## Alternatives

1. [Custify](https://www.capterra.co.uk/software/190125/custify) — 4.9/5 (135 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Hotjar](https://www.capterra.co.uk/software/163516/hotjar) — 4.6/5 (545 reviews)
4. [BlueConic](https://www.capterra.co.uk/software/148284/blueconic) — 4.2/5 (17 reviews)
5. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2928 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *6 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data

Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

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### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *16 October 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1033058/eclipse-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255653/Eclipse-AI/> |
| en-AE | <https://www.capterra.ae/software/1033058/eclipse-ai> |
| en-AU | <https://www.capterra.com.au/software/1033058/eclipse-ai> |
| en-CA | <https://www.capterra.ca/software/1033058/eclipse-ai> |
| en-GB | <https://www.capterra.co.uk/software/1033058/eclipse-ai> |
| en-IE | <https://www.capterra.ie/software/1033058/eclipse-ai> |
| en-IL | <https://www.capterra.co.il/software/1033058/eclipse-ai> |
| en-IN | <https://www.capterra.in/software/1033058/eclipse-ai> |
| en-NZ | <https://www.capterra.co.nz/software/1033058/eclipse-ai> |
| en-SG | <https://www.capterra.com.sg/software/1033058/eclipse-ai> |
| en-ZA | <https://www.capterra.co.za/software/1033058/eclipse-ai> |

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