---
description: Discover the benefits and disadvantages of ZOE.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ZOE Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ZOE](/software/1032789/zoe)

# ZOE

Canonical: https://www.capterra.co.uk/software/1032789/zoe

> ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Emmet Solution

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Italy

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Knowledge Base Management
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Integrations (6 total)

- Fatture in Cloud
- Keap
- Lemonway
- PayPal
- PayPal Checkout
- Stripe

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Facilità di utilizzo e personalizzazioni su misura" — 5.0/5

> **Marco** | *3 November 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi.
> 
> **Cons**: Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo \!
> 
> La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili.

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### "Sistema chiaro, flessibile e preciso" — 5.0/5

> **Omar** | *16 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili.
> 
> **Cons**: Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1032789/zoe)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255329/ZOE/> |
| en-AE | <https://www.capterra.ae/software/1032789/zoe> |
| en-AU | <https://www.capterra.com.au/software/1032789/zoe> |
| en-CA | <https://www.capterra.ca/software/1032789/zoe> |
| en-GB | <https://www.capterra.co.uk/software/1032789/zoe> |
| en-IE | <https://www.capterra.ie/software/1032789/zoe> |
| en-IL | <https://www.capterra.co.il/software/1032789/zoe> |
| en-IN | <https://www.capterra.in/software/1032789/zoe> |
| en-NZ | <https://www.capterra.co.nz/software/1032789/zoe> |
| en-SG | <https://www.capterra.com.sg/software/1032789/zoe> |
| en-ZA | <https://www.capterra.co.za/software/1032789/zoe> |
| it | <https://www.capterra.it/software/1032789/zoe> |

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