---
description: Discover the benefits and disadvantages of Dextr.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dextr Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Dextr](/software/1032468/dextr)

# Dextr

Canonical: https://www.capterra.co.uk/software/1032468/dextr

> Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Dextr?

Dextr is ideal for any application requiring an omnichannel contact center that values a strong customer experience, including retail, government, consumer services, travel \& hospitality and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cloudhesive

## Commercial Context

- **Starting Price**: US$28.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Billed at a flat rate of about $1 per agent per 8 hour day or a metered rate of $.003 per agent minute.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 167 more

## Features

- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Contact Management
- IVR
- Multiple Scripts
- Phone Key Input
- Pre-recorded Messages
- Quality Management
- Queue Management
- Reporting/Analytics
- Survey/Poll Management
- Text to Speech
- Voice Customisation
- Voice Mail
- Workforce Management

## Integrations (16 total)

- Amazon Connect
- Amazon DynamoDB
- Amazon EC2
- Amazon Lex
- Amazon Pinpoint
- Amazon QuickSight
- Amazon Redshift
- Amazon SES
- Amazon WorkSpaces
- CXone Mpower
- Five9
- Kustomer
- Salesforce CTI Toolbar
- Salesforce Starter
- ServiceNow

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Dextr reduces the cost of professional service that would be required to build your call center." — 5.0/5

> **Peter** | *30 August 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision.   This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group.   Dextr provides a range of features that do eliminate the need for these services.   At an average of $1 a day per agent, you can eliminate that professional service outlay.  Additionally Dextr eliminates the time to  go live, as most of the call center features are already embedded i Dextr.  Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services.   The average agent desktop license is $150 a month before you make your first phone call.  Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent\!
> 
> **Cons**: Fortunately there is not a lot to complain about.   The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.
> 
> We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores.  We add Dextr to every call center we build significantly reducing both total cost and time to "go live".  We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats\!

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### "Quick, Easy and Feature rich" — 5.0/5

> **JeanJacques** | *6 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.
> 
> **Cons**: Options for hard phones would be great,
> 
> The team is amazing, knowledgeable and always willing to go that extra mile.

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### "Dextr compliments AWS Connect" — 5.0/5

> **Kathy** | *25 August 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: this tool is quick and easy to deploy, the cost for the value is very inexpensive
> 
> **Cons**: More robust reporting but have been told it is on the product road map
> 
> great experience from start through implementation

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1032468/dextr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/254917/Dextr/> |
| en-AE | <https://www.capterra.ae/software/1032468/dextr> |
| en-AU | <https://www.capterra.com.au/software/1032468/dextr> |
| en-CA | <https://www.capterra.ca/software/1032468/dextr> |
| en-GB | <https://www.capterra.co.uk/software/1032468/dextr> |
| en-IE | <https://www.capterra.ie/software/1032468/dextr> |
| en-IL | <https://www.capterra.co.il/software/1032468/dextr> |
| en-IN | <https://www.capterra.in/software/1032468/dextr> |
| en-NZ | <https://www.capterra.co.nz/software/1032468/dextr> |
| en-SG | <https://www.capterra.com.sg/software/1032468/dextr> |
| en-ZA | <https://www.capterra.co.za/software/1032468/dextr> |
| fr | <https://www.capterra.fr/software/1032468/dextr> |
| fr-BE | <https://fr.capterra.be/software/1032468/dextr> |
| fr-CA | <https://fr.capterra.ca/software/1032468/dextr> |
| fr-LU | <https://www.capterra.lu/software/1032468/dextr> |

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