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Pexip Engage
What is Pexip Engage?
Enhance your existing workflows and improve the overall customer and employee experience with advanced scheduling features and use-case-specific modules that cover the needs of the most complex organizations.
Offer your customers the meeting flexibility they deserve, from phone and video calls to meetings at your office or showroom. And in some cases, even at a location of your customer's choice.
Get real-time insights into all customer meeting-related activities.
Who Uses Pexip Engage?
Pexip Engage allows large and mid-sized enterprises from industries like Financial Services, High-end Retail, Public Services, HR & Recruiting to streamline and boost client experience.
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Pexip Engage
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Reviews of Pexip Engage
Easy to use
Pros:
Works on efficiency. You minimize the time on planning an appointment with customers
Cons:
The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.
PEXIP Online Scheduling Tool
Comments: Full control of the appointments by client and advisors.Everything is configurable. Skills-Locations- Advisors- Teams- Meeting-type (video-location-office), you can't think about something that is not possible.
Pros:
The PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.
Cons:
I can't find any improvements.Through the years, PEXIP developped all our demands.
Skedify
Pros:
It's positive that our clients can make their own oppointment online.
Cons:
It's not so simple to work with, to change appointments, ....
Pexip Response
6 years ago
Hi Yannice, Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.
Easy and simple
Comments: Very positive, it supports us to service our customers in a smooth and professional way... Good job!
Pros:
It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!
Cons:
Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.
Pexip Response
6 years ago
Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly! - Pieter, Customer Success Manager at Skedify
Review Skedify
Comments:
It's a short experience but so far so good.
Our company is looking to upgrade and adapt the tool to our needs.
I look forward to the evolution.
Pros:
Easy to use. The tool speaks for itself. It's easy to book a appointment. It helps the communication with our client. They get a textmessage so they wont forget the oppointment. Because of the message less people are too late.
Cons:
It's not integrated in Outlook. Now i need to use 2 planning tools
Pexip Response
6 years ago
Hi reviewer, Thank you for your review of Skedify. We are happy to read that you are satisfied with the product. Outlook integration however is possible with Skedify. It is an easy plug and play procedure. We would be happy to help you, Please provide your contact details to [email protected] so we can solve your constraint.
High quality product and service
Pros:
The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.
Cons:
we have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.
So far, so good
Pros:
Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.
Cons:
cannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.
Pexip Response
6 years ago
Hi Engin, Thank you for your review. Can you please explain what the pain is you had with the customer service? We want to learn out of the things we have could have done better, we are striving for an excellent experience for you. From a functional point of view, you should be able to add last min appointments, we cannot interfere in your enterprize organisation.
Top service for our clients and prospects !
Comments: Disponibility for client contacts optimised. Lean management of commercial agenda.
Pros:
Easy to use Disponibility for client contacts optimised.
Cons:
nothing
Review Marianne Impens Van Marcke Aartselaar
Pros:
It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.
Cons:
An email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message. It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.
Pexip Response
6 years ago
Hi Marianne, thank you for the review! We keep improving our product and value your feedback. regards, Pieter
A Robust Omnichannel Scheduling Software
Comments: Skedify does a great job of alleviating the need to constantly chase clients over the phone to set up a meeting. Customers can schedule, reschedule, cancel or edit their appointment directly on the website as well as choose what topic they'd like to discuss beforehand.
Pros:
The ability to look into the upcoming meetings from the main dashboard and easily manage all bookings from one place.
Cons:
Nothing so far. Any issue I've encountered was quickly handled by the customer support team at Skedify who are responsive to say the least.
quick & easy
Comments: Every problem that has occured was fixed after 1 phone/email.
Pros:
It sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.
Cons:
It takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.
Pexip Response
6 years ago
Hi Michelle, Thank you for your review. We can intergrate with your CRM system so you do not have to create profiles for every customer. We have done this before and this is definately something we want to do with your company too! Pieter
comfort
Comments: Good support and easy to use.
Pros:
easy to use and very good and friendly support.
Cons:
I would prefer more inter active options to use for evening hours
Pexip Response
6 years ago
Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it! - Pieter, Customer Success Manager at Skedify
Skedify
Comments: Once, we had a problem. The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely. So our expercience with Skedify is very good.
Pros:
It's very usefull and not difficult to use. People can easily schedule an appointment onlind.
Cons:
People make an appointment and they don't come without letting us know.
Agenda
Pros:
It is handy to see all your collegues dates and when you note a date that they receive an email
Cons:
You should get an email or note that you have finished your date.
Pexip Response
6 years ago
Hi Sharon, I don't really understand your note about receiving an e-mail when a date is finished. Can you please reach out to [email protected] so we can discuss how to make it more convenient for you? We work a lot on usability, we are open to discuss to make it better for your enterprise!
skedify
Comments: Happy to make the switch to skedify
Pros:
- easy online access for our clients - all the needed information is entered in the comment boxes so we know everything we need to know about the appointment
Cons:
using the program now for 1 month, nothing so far
Pexip Response
6 years ago
hi Gunter, thank you for your review. I like reading you enjoy working with Skedify!
use of skedify
Pros:
it's practical that our customers can book appointments in our agenda's
Cons:
Sometimes it isn't very easy to access to agenda's of colleagues
Pexip Response
6 years ago
Hi Jan, Thank you for your review. We are happy to stay in touch if questions arise. Feel free to contact [email protected] Pieter
Skedify is the limit
Pros:
Easy to work with it, complete with app to the customer
Cons:
The look of the agenda, not so easy to see wat is written
Pexip Response
6 years ago
thank you for your review Pierre! please contact [email protected] in order to give you a better look for the agenda.
easy breezy
Comments: easy and simple
Pros:
it's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.
Cons:
didn' find any remarks on the software that isn't friendly in use
Pexip Response
6 years ago
thank you Sabrina for your review!
Why I like Skedify ?
Pros:
Time saving, userfriendly, quick, easy,
Cons:
installation of software and customization
gebruik van Pexip engage
Pros:
Het product is gemakkelijk aan te leren voor veel mensen. De communicatie met de agenda en de planning gebeurd correct en zeer stipt. De dienstverlening is super snel en ze doen altijd hun best om je probleem op te lossen of je vraag tegemoet te komen.
Cons:
Alles dat we vragen proberen ze aan te passen. Dus eigenlijk heb ik geen opmerkingen.
Pexip Response
2 years ago
Thank you for your kind review, Wendy. We strive to provide a simple product experience and fast service. It is delightful to see positive responses like this.
Pexip Engage, een bedrijf dat tijd vrijmaaakt voor zijn klanten
Comments: Ik heb Pexip Engage leren kennen via Skediy, een scale up dat in 2021 de handen in elkaar heeft geslagen met Pexip Engage. Het bedrijf is op korte tijd enorm gegroeid en toont zich vandaag als een waardevolle partner op vlak van customer engagement en scheduling. Dit mede dankzij een gemotiveerd, sterk en toegankelijk team.
Pros:
Het product is zeer eenvoudig te implementeren. De software werkt intuïtief en is makkelijk in gebruik voor zowel medewerkers als cliënten.De geïntegreerde mogelijkheid om een videocall op te zetten is een extra troef. Hiernaast connecteert het product naadloos met onze interne systemen (CRM, queue management, ..)
Cons:
Pexip Engage is een bedrijf dat samen met hun klanten op zoek gaat naar groeimogelijkheden. Hun medewerkers maken tijd vrij om te luisteren, mee na te denken en een oplossing te zoeken op maat van de klant.
Solidaris gebruikt Skedify
Comments: Blij met het volledige proces die afgelegd is: na implementatie blijven we aanpassen en verbeteringen op punt zetten samen met het Pexip team. Onze 2 wekelijkse overleggen maakt dat iedereen mee is met waar we naar toe willen en altijd verder kunnen zoeken naar andere integraties en mogelijkheden van het product.
Pros:
Alles kunnen we aanpassen aan onze noden, erg flexibel in het toevoegen van nieuwe agenten, kantoren, nieuwe onderwerpen, ...
Cons:
Je moet het prodcut wat leren kennen om alles te installeren, maar door uit te testen en aan te passen kan je snel alles opzetten!
