--- description: Discover the benefits and disadvantages of Paya. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Paya Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Paya](/software/1029960/paya) # Paya Canonical: https://www.capterra.co.uk/software/1029960/paya Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1029960/paya?page=2) > Accept all types of payments, wherever you do business. Connect payments to Accounting. Competitive pricing and support. > > Verdict: Rated **3.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Paya? Small to medium business owners looking to accept payments. Small business owners have a million things to do without having to worry about how to make payments more secure and modern. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 17 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 2.9/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Paya ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United Kingdom, United States ## Features - ACH Payment Processing - Debit/Credit Card Processing - In-Person Payments - Mobile Payments - Recurring/Subscription Billing - Reporting/Analytics ## Category - [Payment Processing Software](https://www.capterra.co.uk/directory/30232/payment-processing/software) ## Alternatives 1. [Stripe](https://www.capterra.co.uk/software/123889/stripe) — 4.6/5 (3309 reviews) 2. [PayPal](https://www.capterra.co.uk/software/179251/paypal) — 4.6/5 (26301 reviews) 3. [Venmo](https://www.capterra.co.uk/software/182159/venmo-) — 4.7/5 (9271 reviews) 4. [Square Payments](https://www.capterra.co.uk/software/170278/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Will NEVER Use Paya Again" — 1.0/5 > **Erica** | *3 June 2025* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: It connected with Sage. That's it. It's not particularly easy to use, and the fees aren't any lower than anything else. > > **Cons**: We can't get our money out of them, and only sporadically get replies. It shouldn't be so difficult to contact someone. > > More than 7 months ago Paya stopped depositing money into our account. We've contacted representatives, who will work with us for a minute...we know the problem stemmed from them categorizing our Checking account as a Savings account, but then the person we're speaking with stops answering us. We've passed the issue over to our bank, but I don't think they're having any more luck. Problems will happen, but 7 months is ridiculous. ----- ### "Sage Payment" — 5.0/5 > **Alexander** | *6 August 2019* | Civil Engineering | Recommendation rating: 7.0/10 > > **Pros**: Easy User interface. I found it a quick learn\! > > **Cons**: Limited 3rd party connections and functionality. ----- ### "A bit underwhelming" — 4.0/5 > **Jenna** | *16 December 2019* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: It is easier to process ACH and credit card payments since we started utilizing this software. We also now have a clear record of historical transactions. > > **Cons**: There have been numerous issues with the setup process. The first few months they were massively overcharging us for the service. Additionally, it would take them days to process the payments. Also, the monthly statement for several months haven't matched what they deposit into it account and they have yet to clarify there disparity despite our attempts to reach or. > > I appreciate that we can process payments more easily but hate that we've had so many glitches with the process. ----- ### "sage payment solutions" — 5.0/5 > **Lisa** | *17 September 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: This software is very simple to process our credit/debit card payments. We have been using for over 10 years and no issues. Nice to automatically post a payment to patient's account without having to do on credit card machine and then enter into practice management system. > > **Cons**: Every once in a while, there will be an error when trying to process payments, but is fixed very quickly usually within minutes. > > I would recommend this product for processing payments. One step process. ----- ### "Run run run" — 4.0/5 > **Theresa** | *26 July 2023* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Ability to store credit cards or send bills > > **Cons**: Rough start with minimal training . Account was spelled wrong to a long time to fix but the worst is I went with them for the pricing. I have it in writing and signed contract. They are charging me 1 percent more and a ton of fees. They tried to fix it but still not the rate I switched to them for. This is illegal and the did a bait and switch. > > Shady company I am going to fight for what my contract said but I feel this is a shady company. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1029960/paya?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1029960/paya) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data