---
description: Discover the benefits and disadvantages of Nuance Contact Center AI.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nuance Contact Center AI Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Nuance Contact Center AI](/software/1029673/nuance-contact-center-ai)

# Nuance Contact Center AI

Canonical: https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai

> Nuance Contact Center AI is a contact center platform that utilises conversational AI to improve customer and agent experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Nuance Communications
- **Founded**: 2015

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, New Zealand, United States

## Features

- Automated Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Sobot](https://www.capterra.co.uk/software/1072329/Sobot) — 4.9/5 (92 reviews)
4. [Amazon Connect](https://www.capterra.co.uk/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.co.uk/software/156136/hoducc) — 4.6/5 (95 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251431/Nuance-Contact-Center-AI/> |
| en-AE | <https://www.capterra.ae/software/1029673/nuance-contact-center-ai> |
| en-AU | <https://www.capterra.com.au/software/1029673/nuance-contact-center-ai> |
| en-CA | <https://www.capterra.ca/software/1029673/nuance-contact-center-ai> |
| en-GB | <https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai> |
| en-IE | <https://www.capterra.ie/software/1029673/nuance-contact-center-ai> |
| en-IL | <https://www.capterra.co.il/software/1029673/nuance-contact-center-ai> |
| en-IN | <https://www.capterra.in/software/1029673/nuance-contact-center-ai> |
| en-NZ | <https://www.capterra.co.nz/software/1029673/nuance-contact-center-ai> |
| en-SG | <https://www.capterra.com.sg/software/1029673/nuance-contact-center-ai> |
| en-ZA | <https://www.capterra.co.za/software/1029673/nuance-contact-center-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Nuance Contact Center AI","description":"Nuance Contact Centre AI adds an intelligent engagement layer to your contact centre operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.\n\nRide our innovation wave, with award‑winning AI for contact centre solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.","url":"https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai","@id":"https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai#faqs","@type":"FAQPage","mainEntity":[{"name":"What is Nuance Contact Center AI?","@type":"Question","acceptedAnswer":{"text":"Nuance Contact Centre AI adds an intelligent engagement layer to your contact centre operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.Ride our innovation wave, with award‑winning AI for contact centre solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1029673/nuance-contact-center-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Nuance Contact Center AI","position":3,"item":"/software/1029673/nuance-contact-center-ai","@type":"ListItem"}]}]}
</script>