---
description: Discover the benefits and disadvantages of QualityDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: QualityDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [QualityDesk](/software/1027600/qualitydesk)

# QualityDesk

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> QualityDesk is an easy-to-use leadership software for any company, that cares about its people \& customers.
> 
> Verdict: Rated **4.6/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses QualityDesk?

Customer experience, contact centre's, telemarketing, quality assurance and coaching leadership.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 7 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: QualityDesk

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Finnish, Spanish, Swedish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- 360 Degree Feedback
- Agent Interface
- Automated Routing
- Customisable Templates
- Dashboard
- Goal Setting/Tracking
- Ongoing Performance Tracking
- Performance Review Management
- Quality Management
- Self Service Portal
- Training Management

## Integrations (3 total)

- Crisp
- LeadDesk
- Puzzel

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Performance Appraisal Software](https://www.capterra.co.uk/directory/30061/performance-appraisal/software)

## Alternatives

1. [BambooHR](https://www.capterra.co.uk/software/110968/bamboohr) — 4.6/5 (3108 reviews)
2. [Asana](https://www.capterra.co.uk/software/120550/asana-pm) — 4.5/5 (13547 reviews)
3. [Paylocity](https://www.capterra.co.uk/software/86714/webpay) — 4.3/5 (1822 reviews)
4. [Qulture.Rocks](https://www.capterra.co.uk/software/192315/qulture-rocks) — 4.5/5 (158 reviews)
5. [Hrider](https://www.capterra.co.uk/software/211585/hrider) — 4.8/5 (86 reviews)

## Reviews

### "QD is a great tool for more systematic quality monitoring" — 5.0/5

> **Irina** | *8 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: QualityDesk is really easy to use for both team managers and customer service agents. QD has helped our organization to monitor quality in a more systematic way.
> 
> **Cons**: The reporting functions have most development needs.
> 
> Our quality monitoring has reached a new level with QualityDesk. With QD the monitoring of the contacts and the coaching can be done in a more systematic and effective way throughout the whole organization.

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### "Herramienta muy intituita, útil, muchas utilidades y aplicable no sólo a llamadas telefónicas." — 5.0/5

> **Belen** | *5 April 2023* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Muy fácil de usar, intiutiva, aplicable no sólo a llamadas de teléfono , excelentes reportes en excel para tener evolución, acumulados...rápido servicio post-venta NUNCA ESTAS SOLO\!\!\!
> 
> **Cons**: Hay algunas "vistas" que necesito como supervisor de todo el equipo y ya están trabajando en ello
> 
> Rapidez en la monitorización, visión conjunta de los agentes, evolución de los agentes. Tenemos la visión en qué debemos mejorar como equipo a un simple vistazo

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### "Lean Platform with Great Support" — 4.0/5

> **Kimmo** | *15 June 2023* | Utilities | Recommendation rating: 9.0/10
> 
> **Pros**: The platform is easy and intuitive to set up and to navigate. Easily the best thing I like about the platform is the easy access to live support. Sure, there's a comprehensive help center online but if something goes wrong or if you have suggestions or requests, you can easily reach out to the support and ask for help or discuss the needs your organization may have.
> 
> **Cons**: While the current features cover our needs at the moment, perhaps in the future there could be even more flexibility how the evaluation and coaching forms can be tailored to your needs.

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### "Una gran herramienta" — 4.0/5

> **Isabel** | *10 April 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Me parece una herramienta super sencilla de usar, muy visual para utilizar con los equipos; otorga mucha rapidez a las personas que hacen las auditorias, y es de mucha ayuda para las personas a las que se le hacen ya que de un solo vistazo puedes tener una visión global de tus resultados, areas de mejora y un feedback
> 
> **Cons**: Cuando hay muchos formularios se hace dificil ver todos, ya que se juntan los que estan en uso, con los que no. Deberia poder verse por agente todas las auditorias realizadas en un periodo sin estar entrando en cada una
> 
> En general, mi experiencia es muy buena

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### "Buen producto" — 4.0/5

> **Nuria** | *11 April 2023* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Lo rapido que puedes gestionar y ver el trabajo de equipo o persona
> 
> **Cons**: Quizá pondría una ruta mas directa a la hora de sacra informe.
> 
> Muy buena

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1027600/qualitydesk)

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| en | <https://www.capterra.com/p/249221/QualityDesk/> |
| en-AE | <https://www.capterra.ae/software/1027600/qualitydesk> |
| en-AU | <https://www.capterra.com.au/software/1027600/qualitydesk> |
| en-CA | <https://www.capterra.ca/software/1027600/qualitydesk> |
| en-GB | <https://www.capterra.co.uk/software/1027600/qualitydesk> |
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