--- description: Discover the benefits and disadvantages of Spiceworks Cloud Help Desk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 586 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 586 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Assignment Management - Automated Routing - Capacity Management - Change Management - Compliance Management - Configuration Management - Connectivity Management - Customer Support - Dashboard - Diagnostic Tools - Event Logs - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring - Patch Management - Performance Metrics - Performance Monitoring - Prioritisation - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management - Root Cause Analysis - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Task Management - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Server Monitoring Tools](https://www.capterra.co.uk/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (792 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Could do better" — 2.0/5 > **Tom** | *24 March 2025* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: The price point compared to other solutions > > **Cons**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Other solutions are better" — 2.0/5 > **Jack** | *24 October 2024* | Primary/Secondary Education | Recommendation rating: 3.0/10 > > **Pros**: It did the very basics and it was free and relatively easy to use. > > **Cons**: It was very clunky, glitched frequently. The UI was extremely ugly. > > I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move. ----- ### "Easy ticket management, I like it\!" — 4.0/5 > **Naz** | *4 February 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything. I believe they care about security because even sometimes I have to re-login in the middle of the day even if I was just switching the tabs on the browser. We are a small team (2 persons) so I believe we are using the free-tier and it covers everything we need. > > **Cons**: There is one bug happens sometimes when I try to reply a customer inside the ticket. The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email. > > Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain. ----- ### "Spiceworks really Works for us\!" — 5.0/5 > **Chad** | *30 September 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Spiceworks helpdesk is vital to our operations daily. We use it to keep us organized and on top of all of our users issues. The learning curve of the system is minimal. I like the fact that the ticketing system helps us to keep a close watch on any security needs our users may have. It is a great value for the money. I have noticed a lot of customization options. I have NOT noticed any bugs or issues. My favorite feature of Spiceworks has to be the ticket management. We looked at alot of systems but Spiceworks was by far the best. > > **Cons**: I really do not have any cons about Spiceworks. I wish we had found the solution earlier in our District. > > Spiceworks Cloud Help Desk is everything we were looking for in a ticket management system. It helps us to be efficient and support our end-users. ----- ### "FANTASTIC AND FREE\!" — 4.0/5 > **John** | *18 February 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Free and easy to use, fits our needs for SMB perfectly\! Helps us log cases and prioritize incident response as well as history for issues. > > **Cons**: Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided. This is definitely not the norm. The other thing is increasingly paywalled. We are safe so far but not within our budget to pay out the nose for a shop with 2-3 techs. > > Fantastic\! 9/10 we have loved everything besides what I placed in the Cons. Some people miss the on-prem, but I don't miss maintaining that extra server. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data