Upzelo

Great Interface

Pros:

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons:

Some of our retention flows can be a little more complex, which required a little extra work to get right.

A must if you care about customer churn and retention

Comments: So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Pros:

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons:

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.

I recommend Upzelo for your Cancel Flow

Comments: We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow.

Pros:

Upzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great.

Cons:

At first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard.