--- description: Discover the benefits and disadvantages of Upzelo. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upzelo Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Upzelo](/software/1026443/upzelo) # Upzelo Canonical: https://www.capterra.co.uk/software/1026443/upzelo > One platform for loyalty, referrals \& memberships. Transform one-time buyers into lifelong customers. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Upzelo? B2C Subscription Businesses D2C E-commerce Businesses E-commerce Business Retail Shopify E-Commerce ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Upzelo ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Usage Based (Free version available) - **Pricing Details**: We charge on a monthly and an annual basis. The charge is based on a flat fee with additional charges if you require additional cancelation sessions to be purchased. We charge in $ (USD),£(GBP) and €(EUR). There are three tiers to pricing. Starter at $49, Pro at $199 and then an Enterprise level which requires contact with sales. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 194 more ## Features - Account Alerts - Activity Dashboard - Activity Tracking - Alerts/Notifications - Campaign Management - Collaboration Tools - Communication Management - Customer Activity Tracking - Customer Engagement - Customer Experience Management - Customer History - Email Management - Engagement Tracking - Feedback Management - Health Score - Live Chat - Loyalty Cards - Loyalty Program - Membership Management - Multi-Channel Communication - NPS of Customers - Promotions Management - Reporting/Analytics - Revenue Management - Rewards Management - Social Promotion - Task Management - Third-Party Integrations - Usage Tracking/Analytics - Visual Analytics ## Integrations (13 total) - Adobe Commerce - Dotdigital - Feefo - Gorgias - HubSpot CRM - Intercom - Klaviyo - REVIEWS.io - Recharge - Shopify - Slack - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Customer Loyalty Software](https://www.capterra.co.uk/directory/10031/customer-loyalty/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Lucky Orange](https://www.capterra.co.uk/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) ## Reviews ### "Excellent loyalty, referral, and membership management platform" — 5.0/5 > **Edward** | *9 April 2025* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: Despite being designed for e-commerce, Upzelo offers us the flexibility to implement referral and loyalty programs for candidates and clients, as well as memberships for talent communities, which are crucial elements for our business strategy. > > **Cons**: I do not detect any difficulties or objections that need to be mentioned about this tool. > > We implement referral programs through Upzelo, motivating candidates to recommend qualified professionals. In return, we offer valuable rewards for successful referrals, including bonuses, training discounts, and exclusive access to networking events. ----- ### "A must if you care about customer churn and retention" — 5.0/5 > **Matt** | *22 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue. > > **Cons**: The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn. > > So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business. ----- ### "I recommend Upzelo for your Cancel Flow" — 5.0/5 > **Milagros** | *3 July 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Upzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great. > > **Cons**: At first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard. > > We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow. ----- ### "Great Interface" — 5.0/5 > **Verified Reviewer** | *21 February 2022* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login. > > **Cons**: Some of our retention flows can be a little more complex, which required a little extra work to get right. ## Links - [View on Capterra](https://www.capterra.co.uk/software/1026443/upzelo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data