---
description: Discover the benefits and disadvantages of Senju/SM.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Senju/SM Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Senju/SM](/software/1025581/senjusm)

# Senju/SM

Canonical: https://www.capterra.co.uk/software/1025581/senjusm

> Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Senju/SM?

Senju/SM is designed for customer service personnel working in software development or IT delivery industries. It aims to coordinate service requests across various teams and departments.

## About the vendor

- **Company**: Nomura Research Institute

## Commercial Context

- **Pricing Details**: Prices vary according to the plan.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Chinese, English, Japanese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 204 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Change Management
- Collaboration Tools
- Compliance Management
- Configuration Management
- Contract/License Management
- Customer Support
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Problem Management
- Real-Time Monitoring
- Real-Time Notifications
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [BOSSDesk](https://www.capterra.co.uk/software/144825/boss-solutions) — 4.6/5 (139 reviews)
3. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews)
4. [EcholoN](https://www.capterra.co.uk/software/189744/echolon) — 4.7/5 (35 reviews)
5. [ServiceTonic](https://www.capterra.co.uk/software/112516/servicetonic) — 4.5/5 (2 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1025581/senjusm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246931/SenjuSM/> |
| en-AE | <https://www.capterra.ae/software/1025581/senjusm> |
| en-AU | <https://www.capterra.com.au/software/1025581/senjusm> |
| en-CA | <https://www.capterra.ca/software/1025581/senjusm> |
| en-GB | <https://www.capterra.co.uk/software/1025581/senjusm> |
| en-IE | <https://www.capterra.ie/software/1025581/senjusm> |
| en-IL | <https://www.capterra.co.il/software/1025581/senjusm> |
| en-IN | <https://www.capterra.in/software/1025581/senjusm> |
| en-NZ | <https://www.capterra.co.nz/software/1025581/senjusm> |
| en-SG | <https://www.capterra.com.sg/software/1025581/senjusm> |
| en-ZA | <https://www.capterra.co.za/software/1025581/senjusm> |
| ja | <https://www.capterra.jp/software/1025581/senjusm> |

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