15 years helping British businesses
choose better software

What is eTailPet?

Founded in 2018 by an independent pet store owner, eTailPet is a full-service point of sale solution created for pet businesses. eTailPet’s all-in-one platform allows independent pet retailers to set up a fully integrated retail point of sale and online store that syncs inventory in real-time. Its product catalog offers more than 120,000 pre-built products, and an exclusive integration with Astro Loyalty simplifies the steps required to access its benefits for your customer and you.

Who Uses eTailPet?

Independent Pet Retailers Pet Stores Pet Bakeries Pet Kennels Dog Walkers Pet Sitters Pet Service Providers

eTailPet Software - New Sales (eTailPet POS)
eTailPet Software - Exclusive Astro Loyalty Integration (eTailPet POS)
eTailPet Software - Product Manager (eTailPet POS)
eTailPet Software - Reports (eTailPet POS)

Not sure about eTailPet? Compare with a popular alternative

eTailPet

eTailPet

3.9 (8)
No pricing found
Free version
Free trial
81
6
3.8 (8)
3.2 (8)
3.4 (8)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$495.00
one-time
Free version
Free trial
25
No integrations found
3.6 (10)
3.9 (10)
2.8 (10)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to eTailPet

Keystroke POS Software
Top rated features
No features have been rated by reviewers for this product.
Keystroke
Top rated features
No features have been rated by reviewers for this product.
QuickBooks Desktop
Top rated features
Billing & Invoicing
Expense Tracking
General Ledger
Lightspeed
Top rated features
Billing & Invoicing
Inventory Management
Third-Party Integrations
Shopify POS
Top rated features
Inventory Management
Payment Processing
Point of Sale (POS)
Square Point of Sale
Top rated features
Data Security
Online Payments
Payment Processing
Vagaro
Top rated features
Confirmation/Reminders
Mobile Access
Online Booking
Gingr
Top rated features
Appointment Management
Confirmation/Reminders
Online Booking
Easy Busy Pets
Top rated features
Booking Management
Client Management
Scheduling

Reviews of eTailPet

Average score

Overall
3.9
Ease of Use
3.8
Customer Service
3.4
Features
3.3
Value for Money
3.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
38%
4
38%
3
13%
1
13%
Janet
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great POS

5.0 4 months ago

Comments: Great and always helpful. Troubleshooting is quick.

Pros:

They have thought of everything for the pet industry. Their product universe is wonderful

Cons:

Time zone difference is a problem at times.

eTailPet Response

4 months ago

Janet, thank you for your review. We're glad to hear that you're benefitting from our vendor catalogs via the eTailPet Product Universe; it's certainly one of our most popular features! We're currently working on expanding service hours. Right now we're available for live support from 9:00 AM to 6:00 PM ET, but would love to have more availability. Stay tuned!

Chris
COO in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

My ETailPet tale

4.0 4 months ago

Comments: Good
Etails gave us the ability to increase our sales last year and we are happy overall.

Pros:

Ease of use. Teaching someone the system

Cons:

I know I pay 20% more than other businesses that use the same services of etails but they pay a one time annual fee. I would like some transparency on billing plans or the option for a one time fee for the year. Lack of SEO tools or services, for the price I’m paying we should have some reporting tools on hand for our dashboard The scheduling features are terrible for grooming. Not intuitive, labor intensive setup and poor functionality.

eTailPet Response

3 weeks ago

Thank you Chris for your feedback! We will have someone reach out to you to discuss billing more in detail for you so we all can be on the same page. Thank you again for your partnership and we hope to continue to grow together!

LeAnn
Operations Manager in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Recommendation

4.0 4 weeks ago New

Pros:

We really like the automated features for inventory.

Cons:

We came in early on and the data transfer was less than desireable.

eTailPet Response

3 weeks ago

Hi LeAnn, Thank you so much for your response. We know the data and migration was a struggle and we have grown a ton since you have onboarded. Thank you for your honest feedback as we utilize it to make changes for the better!

Patricia
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Company that Promises a lot, but fails horribly.

1.0 10 months ago

Comments: Started out ok, they kept promising to add our "outside" products so it would show up online. Guess what, they never did, kept just ignoring the request. Our online presence dropped to nil. Their hosting gives "don't trust this site". They will not let you out without paying a year even if you don't want the product. If you are a business wanting to be online and POS, you better have some serious help working this program AND getting out!!

Pros:

NOTHING, we have pages of tickets for help, emails from day two trying to get them to help us.

Cons:

The entire program only works if your store only stocks what they have access to. They build their database off of you entering your products in the "universe" world. We asked specifically if our items that our common in pet stores and local people we buy from will be on our website. They said yes, turns out no it will not. It will only appear on the website if you pay money, for certain things, but no guarantee. They also kept our bank information on file. We had not intention of renewing with them after the first year. They took the $4k and said in a voice mail... when I said we are not renewing... Too bad, you didn't tell us (they didn't even contact us and we were not using the system) sucks to be you, no refund, use it if you want or not, we are keeping your money. Even amazon lets you return unwanted products. Go read employee reviews if you don't believe me.

eTailPet Response

3 weeks ago

Hi Patricia, Although disheartening to read the review as it is we definitely appreciate you being so honest. This helps show where gaps are in our company and where we need to focus time and attention. We hope to further prove changes for the better and to earn your trust. Thank you again for providing such honest feedback!

Tracy
owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

On its way...

4.0 4 months ago

Comments: Great to start, normal blips along the way to learn and how to adapt our business to what they offer. They are very open to comments and suggestions.

Pros:

Onboarding was easy and converting my existing data. Easy to use and get started.

Cons:

Their knowledge base needs to be cleaned up and better easy of finding information. Would like to see a better scheduling system in place for our groomers. No transparency in billing plans. If not using services like scheduling would like to pay less. I know other vendors are paying 20% less than us.

eTailPet Response

3 weeks ago

Tracy, Thank you so much for your honest feedback! Knowing where our holes are makes it easier to pinpoint where we need to focus some time and energy. We hope to have better knowledge base needs and make changes more conducive to customers needs. Thank you!