17 years helping British businesses
choose better software

What is monday CRM?

monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.

The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.

With all customer information centralized in one place, powerful integrations, and custom dashboards and permissions, revenue leaders can enjoy more visibility and control than ever before.

To amplify impact, the CRM is part of a larger monday product suite, including work management and more, enabling organizations to manage processes beyond their sales, in one single platform.

Who Uses monday CRM?

Best for mid and small businesses, monday CRM is a fully-customizable and AI-powered CRM that enables revenue to sell faster and streamline communications with innovative tools.

Where can monday CRM be deployed?

Cloud-based
On-premise

About the vendor

  • monday.com
  • Located in Tel Aviv, Israel
  • Founded in 2014

monday CRM support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 34 others

Languages

Brazilian Portuguese, Dutch, English, European Portuguese, French and 9 others

monday CRM pricing

Starting Price:

US$12.00/month
  • Yes, has free trial
  • No free version

monday CRM does not have a free version but does offer a free trial. monday CRM paid version starts at US$12.00/month.

Pricing plans get a free trial

About the vendor

  • monday.com
  • Located in Tel Aviv, Israel
  • Founded in 2014

monday CRM support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 34 others

Languages

Brazilian Portuguese, Dutch, English, European Portuguese, French and 9 others

monday CRM videos and images

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Features of monday CRM

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donor Management
  • Email Management
  • Email Marketing
  • Email Templates
  • For Financial Institutions
  • For Sales Teams/Organizations
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Prioritisation
  • Quotes/Estimates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management

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Reviews of monday CRM

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
24%
3
1%
2
1%
Kory
Kory
Sales Manager in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Monday.com is a Great Tool for Several Needs

5.0 5 years ago

Comments: We are using Monday.com for our internal strategy work. We use Basecamp for project management for our clients but Monday is a better fit for internal-only work.

Pros:

The most valuable feature of Monday.com is flexibility. It offers several features and options for managing and using the tool but you have the option to utilize them as you see fit for your specific needs.

Cons:

While the pricing is reasonable, I feel it should be priced better for additional users without having to upgrade to the next package level.

Alternatives Considered: Trello

Reasons for Switching to monday CRM: Price, functionality and the User Interface (UI)

Thomas
Managing Partner in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Super customizable with powerful features

5.0 3 years ago

Comments: Overall, the flexibility to customize the tool for whatever you need to track is very good. The learning curve is minimal, at least to get started. I believe there is more functionality that can be tapped that I'm only starting to understand. In a good way, the challenge with using this tool is envisioning what can be done with it and bringing that vision to life.

Pros:

I really like how easy it is to customize Monday.com. I keep finding more uses for tracking just about all aspects of my business from project management, to deal flow, to lead tracking.

Cons:

The UI can become an obstacle when you have too much information in the system. Items that fall to the bottom of the lead tracking list get easily forgotten. The biggest weakness of the system is its general lack of reporting functions. For example, I need to produce reports that I can sent out to clients, but there is no easy way to do that in Monday.com.

Alternatives Considered: Asana

Reasons for Choosing monday CRM: Monday.com does everything Pipedrive can do and a whole lot more.

Switched From: Pipedrive

Reasons for Switching to monday CRM: Asana lacks the customizability that Monday.com has and its more narrowly focused on team collaboration. I can do so much more with Monday.com.

Dana
CRM Consultant in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

It feels like a CRM but it doesn't behave like one

2.0 3 years ago

Comments: It's been amazing to learn my ways around Mondaty.com but also not easy - a lot of time was spent on creating workflows and testing them, trying to make from it a familiar CRM software I've used before.

Pros:

I love the intuitive UI and level of customisation easily achieved on Monday, it's an amazing software. Very collaborative and engaging, was great to introduce to my colleagues.

Cons:

It is not actually a CRM, the entities aren't really connected, they are not independent entities but items that stands for themselves only as part of a board. hard to explain! the interaction between each entity had to be done manually, connected, automated. logic and basic features from previous CRMs needed to be re-invented. it takes a lot of thought to make it a proper CRM that contains some complicated features. Some featured remained unachievable.

Alternatives Considered: Zoho CRM and HubSpot CRM

Reasons for Switching to monday CRM: We loved the designs and easy ways to communicate and collaborate work together.

Matt
Co-Founder & Partner in US
Environmental Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Nothing Really Like Monday.com

5.0 3 years ago

Comments: I have used Monday with two startups and one enterprise role now and it's basically our business or customer operating system. Sort of can't live without it at this point.

Pros:

Monday is so easy to use, and visually easy to understand. It's not a chore to update our pipelines. We are a small business, but we went from deciding to purchase to deployment to using it as part of our daily routing in less than two days.

Cons:

The lack of integration with Gmail is a killer for us. We would like Monday.com to track and associate emails that pertain to a deal automatically. Emailing from within monday.com isn't a good workflow for us since not every email is deal-specific. a Gmail integration where I could associate an email with a deal or a contact from within Gmail would be awesome!

Alternatives Considered: HubSpot CRM

Reasons for Choosing monday CRM: Hubspot was going to get too expensive, it wasn't a great interface, and we had prior experience with Monday.com.

Switched From: HubSpot CRM

Karlo
Head of Digital Transformation Division in Georgia
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Monday for Cybersecurity Oriented System Integrator

5.0 3 years ago

Comments: I started using Monday.com in my previous workplace ( LAB LTD ) and implemented it, we were using it as Sales CRM, later i moved to another company which has two Models MSSP and Classic Integrator - so i also have integrated Monday.com here, so i have experience in two different companies - both time i was the one who did the call and choose Monday.com

Pros:

Neutrino is Cybersecurity Oriented System Integrator, which works with MSSP model and also classic Integrator Model, both types of deals are easily created, managed and workflow feels very smooth. Our MSSP SOC team processes are fully integrated in Monday, everything become automatic. tasks and reaction which needed up to 8 minutes, downed to 40 seconds.

Cons:

So far so good, no major dislikes about product, hope one day cross boarding will be supported ( when data is shared between different boards at one time, and does not affect original data column )