15 years helping British businesses
choose better software

What is Vision Helpdesk?

Vision Helpdesk offers Customer Service Software Tools -

1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
4) Live Chat Software

Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

Vision Helpdesk is trusted by 15000 plus companies across the globe.

Who Uses Vision Helpdesk?

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Where can Vision Helpdesk be deployed?

Cloud-based
On-premise

About the vendor

  • Vision Helpdesk
  • Founded in 2007

Vision Helpdesk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others

Vision Helpdesk pricing

Starting Price:

US$15.00/month
  • Yes, has free trial
  • Yes, has free version

Vision Helpdesk has a free version and offers a free trial. Vision Helpdesk paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Vision Helpdesk
  • Founded in 2007

Vision Helpdesk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others

Vision Helpdesk videos and images

Vision Helpdesk Software - Responsive Staff Portal
Vision Helpdesk Software - Incident Management
Vision Helpdesk Software - Problem Management
Vision Helpdesk Software - Change Management
Vision Helpdesk Software - ITIL / ITSM Service Desk
View 6 more
Vision Helpdesk video
Vision Helpdesk Software - Responsive Staff Portal
Vision Helpdesk Software - Incident Management
Vision Helpdesk Software - Problem Management
Vision Helpdesk Software - Change Management
Vision Helpdesk Software - ITIL / ITSM Service Desk

Features of Vision Helpdesk

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Assignment Management
  • Autoresponders
  • CMDB
  • Call Centre Management
  • Change Management
  • Chat/Messaging
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Branding
  • Dashboard
  • Geotargeting
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Performance Metrics
  • Prioritisation
  • Proactive Chat
  • Problem Management
  • Queue Management
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Workflow Configuration

Alternatives to Vision Helpdesk

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
ServiceDesk Plus helps IT and other enterprise departments to build their own custom help desks with unique workflows and automations. Learn more about ManageEngine ServiceDesk Plus
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
InvGate Service Desk is a modern help desk built for IT support centers of all sizes. Learn more about InvGate Service Desk
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

Reviews of Vision Helpdesk

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.8
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
20%
3
6%
Gitesh
Gitesh
Technical Lead
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Excellent Help Desk software with wonderful features.

5.0 10 years ago

Comments: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Pros:

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons:

Till today I didn't find out any.

Boyang
Junior Data Integration Developer in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding Customer Support with Vision Helpdesk

5.0 last year

Comments: I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

Pros:

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Cons:

The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Gestione
Marketing Director in US
Maritime, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Imperative Solution for Ideal Customer Help

5.0 2 weeks ago New

Pros:

Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.

Cons:

Vision Helpdesk is apprehensive and collective, making communication straightforward.

Daniel Alejandro
Venezuela
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Pretty good app for managing tickets

3.0 6 years ago

Pros:

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons:

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Daniel
Daniel
Owner in UK
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Vision HelpDesk Customer Support tools is super fast and simple to use

5.0 2 years ago

Comments: WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Pros:

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Cons:

Nothing quit serious to worry about. Using it for more than 10 years now.