LiveAgent Pricing, Cost & Reviews

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LiveAgent Overview:

What is LiveAgent?

LiveAgent is a web-based live chat software that enhances customer engagement and support with a customizable chat platform. It offers a live chat widget that integrates easily into any website, enabling real-time customer support. Key features include automation capabilities, including proactive chat invitations, smart chat routing, and real-time typing view, which streamline the chat experience and optimize first contact resolution.

LiveAgent supports various integrations with third-party business tools for seamless collaboration and a unified customer experience. Its multilingual chat widget offers multiple language options, fostering better communication and personalized support. Additionally, the software provides comprehensive reporting and analytics to help businesses optimize their support strategies.

Who Uses LiveAgent?

It is designed for several small and medium-sized businesses in eCommerce, telecommunication, insurance, SaaS, startups and enterprise.

Where can LiveAgent be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 1,747 reviews

4.7

Write a Review!

Reviews sentiment

Positive

97%

Neutral

Negative

Starting Price

US$15.00

Per User, Per Month

Free trial

About the vendor

QualityUnit
Founded in 2004

LiveAgent support

Phone Support
24/7 (Live rep)
Chat

Countries available Show more details

Afghanistan, Albania, Algeria, American Samoa, Andorra

Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao SAR China
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Réunion
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
St Helena
St Kitts & Nevis
St Lucia
St Martin
St Pierre & Miquelon
St Vincent & the Grenadines
Sudan
Suriname
Sweden
Switzerland
Syria
São Tomé & Príncipe
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkmenistan
Turks & Caicos Islands
Tuvalu
Türkiye
US Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Yemen
Zambia
Zimbabwe
Åland Islands

Languages Show more details

Arabic, Brazilian Portuguese, Chinese, Czech, Danish

Arabic
Brazilian Portuguese
Chinese
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Romanian
Russian
Slovak
Spanish
Swedish
Thai
Turkish
Ukrainian

Features of LiveAgent

AI/Machine Learning
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Analytics
Assignment Management

Automated Attendant
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
CMDB
CRM
Call Centre Management
Call Logging
Call Monitoring

Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Catalog Management

Change Management
Chat/Messaging
Chatbot
Client Portal
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Management
Content Management
Customer Communication

Customer Data Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Support
Customisable Branding
Customisable Forms

Customisable Reports
Customisable Templates
Dashboard
Data Import/Export
Discussions/Forums
Document Storage
Email Management
Email Tracking
Engagement Tracking
Event Triggered Actions

Feedback Management
File Sharing
File Transfer
Forms Management
Full Text Search
Geotargeting
IVR
Inbox Management
Incident Management
Interaction Tracking

Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection

Multi-Language
Multi-User Collaboration
Multiple Scripts
Natural Language Processing
Negative Feedback Management
Offline Form
Onboarding
PBX
Performance Metrics
Personalisation

Phone Key Input
Prioritisation
Proactive Chat
Problem Management
Quality Management
Queue Management
Real-Time Chat
Real-Time Monitoring
Real-time Consumer-facing Chat
Recording

Remote Access/Control
Remote Support Software
Reporting & Statistics
Reporting/Analytics
Retention Tracking
Role-Based Permissions
Screen Sharing
Search/Filter
Segmentation
Self Service Portal

Service Level Agreement (SLA) Management
Shared Inboxes
Social Media Monitoring
Softphone Software
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Automation
Task Management
Template Management

Text Editing
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Usage Tracking/Analytics
Video Chat
Video Conferencing
Voice Customisation

Voice Mail
Workflow Management

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See more alternatives

Capterra verified reviews for LiveAgent

Overall rating

4.7

Based on 1,747 reviews

Write a Review!

Filter reviews (1,747)

Nathan

Company Owner in UK

Retail, 2–10 Employees

Used the Software for: Free Trial

"Powerful support system, even better when integrated"

1 July 2025

5.0

So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place.

Pros:

We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations.

Cons:

The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job.

Reviewer Source

QualityUnit Response

8 July 2025

Hi Nathan, thank you for reviewing us – we're very happy that LiveAgent has met your business needs so well! Your feedback about the interface and the app is appreciated, and we're glad that despite some imperfections, it did not disappoint in terms of functionality. We are here for you 24/7, in case there is ever anything we can help with! - Best, team LiveAgent

Tayo

Organization Manager in UK

Nonprofit Organization Management, 201–500 Employees

Used the Software for: 2+ years

"Customer Support at Breeze for 24/7 with LiveAgent"

24 September 2024

4.0

Pros:

LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.

Cons:

It was quite daunting to integrate to our company website until we acquired support from vendor technical team.

Reviewer Source

QualityUnit Response

27 September 2024

Hello Tayo, thank you very much for your review. We are happy to hear that handling your customer support with LiveAgent helps you save time. Feel free to contact our support team whenever you require any assistance, we are always here for you :)

Paul

Business Owner in UK

Retail, Self Employed

Used the Software for: 1-5 months

"Excellent Customer support software"

5 November 2024

5.0

Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.

Pros:

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Cons:

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Reviewer Source

QualityUnit Response

8 January 2025

Hi Paul! Thanks for your detailed review. We’re thrilled LiveAgent is simplifying your workflow. The live chat feature and quick support are designed to do just that! :) - The LiveAgent Team

Dan

Manager in UK

Accounting, 2–10 Employees

Used the Software for: 1-5 months

"Live agent gets green light"

28 May 2025

4.0

Very good overall, an impressive software that we're sure will adapt and develop over time throughout use and feedback.

Pros:

I liked the page layout and simplicity of use, it didn't take much effort or time training others. The price point is good too.

Cons:

It could be faster to react and could have more features or add ons even. There were some lags when multiple users accessed it.

Reviewer Source

QualityUnit Response

2 June 2025

Hi Dan, thank you very much for taking the time to review us! We are glad to hear that you are satisfied with LiveAgent overall, and we would love to hear any additional feedback or suggestions for further improvement. Please, feel free to contact our support center in case you want to share more with us, or if you have any questions. We are always happy to help! - All the best, the LiveAgent team

Phil

Marketing Manager in UK

Automotive, 11–50 Employees

Used the Software for: 1-5 months

"Highly recommend"

20 August 2024

5.0

Highly recommend, competitively priced and great customer support.

Pros:

Quick and simple to setup with in depth ticket managing system.

Cons:

It would be useful to have the option of different widgets depending on mobile or desktop usecase.

Reviewer Source

QualityUnit Response

28 August 2024

Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team