--- description: Discover the benefits and disadvantages of LiveAgent. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.uk/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.co.uk/software/102188/liveagent?page=2) > Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Caller ID - Chat/Messaging - Chatbot - Client Portal - Communication Management - Customer Communication - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Forms - Engagement Tracking - Forms Management - Inbox Management - Incident Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Usage Tracking/Analytics - Voice Mail ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Cons**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "Live agent gets green light" — 4.0/5 > **Dan** | *28 May 2025* | Accounting | Recommendation rating: 3.0/10 > > **Pros**: I liked the page layout and simplicity of use, it didn't take much effort or time training others. The price point is good too. > > **Cons**: It could be faster to react and could have more features or add ons even. There were some lags when multiple users accessed it. > > Very good overall, an impressive software that we're sure will adapt and develop over time throughout use and feedback. ----- ### "Excellent Customer support software" — 5.0/5 > **Paul** | *5 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent. > > **Cons**: To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers. > > Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy. ----- ### "Great product" — 5.0/5 > **Liam** | *17 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Simple to set up Works great with iOS app > > **Cons**: Not much I can say really the product just works how it’s suppose to > > Great all round product, with auto responders it really helps our buisness ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Cons**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.co.uk/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data