--- description: Discover the benefits and disadvantages of LiveAgent. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.uk/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.co.uk/software/102188/liveagent?page=2) > CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide. > > Verdict: Rated **4.7/5** by 1749 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? CyberSentriq protects over 150,000 SMBs and supports more than 3,000 MSPs globally with an end‑to‑end, AI‑driven cybersecurity and data protection stack. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1749 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Chat/Messaging - Chatbot - Client Portal - Communication Management - Contact Management - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Task Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1709 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3399 reviews) 4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18761 reviews) ## Reviews ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Cons**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "Customer Support at Breeze for 24/7 with LiveAgent" — 4.0/5 > **Tayo** | *24 September 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly. > > **Cons**: It was quite daunting to integrate to our company website until we acquired support from vendor technical team. ----- ### "Live agent gets green light" — 4.0/5 > **Dan** | *28 May 2025* | Accounting | Recommendation rating: 3.0/10 > > **Pros**: I liked the page layout and simplicity of use, it didn't take much effort or time training others. The price point is good too. > > **Cons**: It could be faster to react and could have more features or add ons even. There were some lags when multiple users accessed it. > > Very good overall, an impressive software that we're sure will adapt and develop over time throughout use and feedback. ----- ### "Excellent Customer support software" — 5.0/5 > **Paul** | *5 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent. > > **Cons**: To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers. > > Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy. ----- ### "Highly recommend" — 5.0/5 > **Phil** | *20 August 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Quick and simple to setup with in depth ticket managing system. > > **Cons**: It would be useful to have the option of different widgets depending on mobile or desktop usecase. > > Highly recommend, competitively priced and great customer support. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.co.uk/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data