---
description: Discover the benefits and disadvantages of Matrix42 Enterprise Service Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Matrix42 Enterprise Service Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Matrix42 Enterprise Service Management](/software/1021875/matrix42-service-management)

# Matrix42 Enterprise Service Management

Canonical: https://www.capterra.co.uk/software/1021875/matrix42-service-management

> Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Matrix42 Enterprise Service Management?

IT Service Manager. IT Asset Manager, IT Support Manager

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Matrix42
- **Founded**: 1992

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, German, Italian, Portuguese, Spanish
- **Available Countries**: Denmark, France, Germany, Italy, Netherlands, Portugal, Spain, United States

## Features

- API
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Change Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Data Visualisation
- Device Auto Discovery
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- License Management
- Performance Monitoring
- Prioritisation
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Workflow Management

## Integrations (3 total)

- Intune HRMS
- Microsoft Azure
- Microsoft Entra ID

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Unified Endpoint Management (UEM) Software](https://www.capterra.co.uk/directory/32835/unified-endpoint-management/software)
- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [CMDB Software](https://www.capterra.co.uk/directory/30959/cmdb/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [BOSSDesk](https://www.capterra.co.uk/software/144825/boss-solutions) — 4.6/5 (139 reviews)
4. [HaloITSM](https://www.capterra.co.uk/software/200140/haloitsm) — 4.7/5 (43 reviews)
5. [Deepser](https://www.capterra.co.uk/software/178946/deepser) — 4.6/5 (56 reviews)

## Reviews

### "Matrix42 complexed environment configuration and management in one place" — 5.0/5

> **Przemek** | *12 April 2023* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: As an administrator of software assets in a big company what I like the most in Matrix42 is control over software life cycle, from installation through update to removal if needed. I have control over what software is installed on all company machines.
> 
> **Cons**: Complexity of the tool is high and it is hard to train new administrators. They require a lot of experience before they are able to work with no supervision.
> 
> My overall experience is very good. This is the tool I use every day for almost 6 years and I am happy I can use it for software management.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1021875/matrix42-service-management)

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| de-CH | <https://www.capterra.ch/software/1021875/matrix42-service-management> |
| en | <https://www.capterra.com/p/239651/Matrix42-Service-Management/> |
| en-AE | <https://www.capterra.ae/software/1021875/matrix42-service-management> |
| en-AU | <https://www.capterra.com.au/software/1021875/matrix42-service-management> |
| en-CA | <https://www.capterra.ca/software/1021875/matrix42-service-management> |
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| en-NZ | <https://www.capterra.co.nz/software/1021875/matrix42-service-management> |
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