---
description: Discover the benefits and disadvantages of B2Chat.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: B2Chat Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [B2Chat](/software/1021568/b2chat)

# B2Chat

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> B2Chat is a Web App software that offers users an all in one instant messaging and chat solution.
> 
> Verdict: Rated **4.8/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses B2Chat?

Entrepreneurs, small businesses or enterprises in need  to improve their customer service experience at their digital channels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 39 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: B2Chat

## Commercial Context

- **Starting Price**: US$90.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Plan US$80 with WhatsApp, Without WhatsApp US$19
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain and 3 more

## Features

- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Autoresponders
- Chat/Messaging
- Chatbot
- Communication Management
- Customer History
- Customisable Branding
- Data Synchronisation
- Live Chat
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transfers/Routing
- Visual Analytics

## Integrations (6 total)

- HubSpot CRM
- Instagram
- Shopify
- Telegram
- Vira
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Data Integration Tools](https://www.capterra.co.uk/directory/8/integration/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.8/5 (5 reviews)
3. [Birdeye](https://www.capterra.co.uk/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Freshchat](https://www.capterra.co.uk/software/158117/freshchat) — 4.1/5 (115 reviews)

## Reviews

### "Excelente servicio y funcionalidad por el precio" — 5.0/5

> **Yeison** | *17 March 2022* | Hospitality | Recommendation rating: 8.0/10
> 
> **Pros**: Asignación automática de chats y creación de departamentos
> 
> **Cons**: Podrían mejorar la velocidad de implementación de cambios y mejoras
> 
> Muy positiva, los consideramos un partner en nuestro crecimiento de compañía

-----

### "Plataforma para la gestion de contactos chat y redes saociales" — 5.0/5

> **Juan** | *17 March 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Excelente experiencia del usuario, en facilidad de uso, parametrización de servicios u opciones, se cunple con la norma de la ley de protección de datos y  administración adecuada de activos de información de la compañía por que contiene valiosos informes de auditoria.
> 
> **Cons**: Por el momento no tenemos objeciones sobre la utilidad.
> 
> Atención centralizada, manejo y administración de los contactos, permite mantener una comunicación fluida.

-----

### "StartUp B2Chat" — 4.0/5

> **Noe** | *23 February 2022* | Medical Devices | Recommendation rating: 8.0/10
> 
> **Pros**: El OnBoarding fue realmente sencillo ya que se recibió acompañamiento en todo momento
> 
> **Cons**: No cuenta con una App para su uso desde dispositivos móviles
> 
> Durante la Pandemia  la capacidad para recibir llamadas telefónica se vio limitada por lo que el contar con  el canal de comunicación de WhatsApp  mediante la Plataforma B2Chat fue de  gran apoyo para atender a nuestros clientes

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### "Clientes Felices" — 5.0/5

> **Andres** | *18 March 2022* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: Nos ha permitido atender a miles de clientes con pocos agentes, esto nos ha llevado a aumentar nuestras ventas y a tener una calificación de 5 estrellas por mas del 90% de nuestros clientes.
> 
> **Cons**: Aun faltan integraciones con otras aplicaciones para facilitar el trabajo con los CTM
> 
> Ha sido muy fácil la adapción de la herramienta por parte de nuestros asesores que es algo muy importante y logramos tener unos tiempos de atención menores a 5 minutos, generando así una mayor tasa de conversión de nuestros clientes

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### "La mejor opcion para atención Multicanal" — 5.0/5

> **Leonardo** | *18 March 2022* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: - Empresa 100% Colombiana
- El precio es justo
- Excelente atención y servicio
- Reportes claros y utiles para medir la operación
> 
> **Cons**: - Los bots son predeterminados, no se pueden crear a medida.
> 
> Gracias a B2Chat ahora tenemos atención multicanal por redes sociales y Whatsapp, desde una unica central automatizada y distribuida.   Nos ha ayudado a mejorar la atención comercial y el soporte tecnico a nuestros usuarios.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1021568/b2chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/239309/B2Chat/> |
| en-AE | <https://www.capterra.ae/software/1021568/b2chat> |
| en-AU | <https://www.capterra.com.au/software/1021568/b2chat> |
| en-CA | <https://www.capterra.ca/software/1021568/b2chat> |
| en-GB | <https://www.capterra.co.uk/software/1021568/b2chat> |
| en-IE | <https://www.capterra.ie/software/1021568/b2chat> |
| en-IL | <https://www.capterra.co.il/software/1021568/b2chat> |
| en-IN | <https://www.capterra.in/software/1021568/b2chat> |
| en-NZ | <https://www.capterra.co.nz/software/1021568/b2chat> |
| en-SG | <https://www.capterra.com.sg/software/1021568/b2chat> |
| en-ZA | <https://www.capterra.co.za/software/1021568/b2chat> |
| es | <https://www.capterra.es/software/1021568/b2chat> |
| es-AR | <https://www.capterra.com.ar/software/1021568/b2chat> |
| es-CL | <https://www.capterra.cl/software/1021568/b2chat> |
| es-CO | <https://www.capterra.co/software/1021568/b2chat> |
| es-CR | <https://www.capterra.co.cr/software/1021568/b2chat> |
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| es-PA | <https://www.capterra.com.pa/software/1021568/b2chat> |
| es-PE | <https://www.capterra.pe/software/1021568/b2chat> |

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