What Is GatherUp?

GatherUp is an Online Reputation Management platform allowing you to make customer experience the backbone of your business through reviews and customer feedback.

How:
Create workflows to automate feedback requests, surveys, & review requests.

Gather your Net Promoter Score, actionable business insights, & 3rd-party online reviews with a frictionless process.

Manage and monitor your online reputation with a centralized dashboard.

Respond quickly and efficiently to online reviews.

Who Uses GatherUp?

We serve single-location and multi-location businesses, franchises, digital agencies, and enterprises across all industries.

GatherUp Details

Traject

Founded in 2011

GatherUp Details

Traject

Founded in 2011

GatherUp videos and images

GatherUp video
GatherUp Software - Customer Activity Screen | Manage Feedback - thumbnail
GatherUp Software - Reviews Request | Email Template - thumbnail
GatherUp Software - Reviews and Feedback Request | SMS Template - thumbnail
GatherUp Software - Insights Report | Sentiment Analysis - thumbnail
GatherUp Software - Net Promoter Score Report - thumbnail

Compare GatherUp pricing with similar products

Starting price

US$99.00/month
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Free Version

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Free Trial

Free Trial Yes
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GatherUp deployment and support

Support

  • Email/Help Desk
  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of GatherUp

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Experience Software

  • AI/Machine Learning
  • API
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Complaint Management
  • Content Management
  • Customer Experience Management
  • Customisable Reports
  • Engagement Tracking
  • Hashtag Tracking
  • Keyword Tracking
  • Multi-Location
  • Post Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Widgets

View full list of Reputation Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets

View full list of Review Management Software

Alternatives to GatherUp

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Reviews of GatherUp

Read all 8 reviews

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by score

5
5
4
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Internet Marketing Specialist in US
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easier to generate 1st & 3rd party reviews

5 3 years ago

Pros:

This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews.

Cons:

The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing.

John V.
Owner in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Value Features for Less

5 2 years ago

Comments: This keeps my clients focused on quality and helps them control the review conversations happening every day. They really bring attention when a negative review comes and they respond accordinglty.

Pros:

The ease of use and setup was paramount for my clients. There was nothing intimidating about setup and support was fast to respond.

Cons:

The Gatherup team brought text response a little later than the competitors but to their credit it works fine.

Verified Reviewer
Owner in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Functional & Affordable Review Gen/Management Tool for Local SEO Agencies

4 2 years ago

Comments: GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.

Pros:

GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.

Cons:

Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.

Ron H.
Owner in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Kiosk mode rocks

5 2 years ago

Comments: Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update.

Pros:

I use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link.

Cons:

The cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'.

Nery R.
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good product

5 2 years ago

Comments: The customer support is great, and I like they are focusing on more than just reviews

Pros:

The software is very intuitive and fairly easy to use with setting up. The software does exactly what you want it to do and never have glitches. The customer support is always willing to help out

Cons:

The available times for training are very limited from 1-2 times a week. It would also be nice if you could toggle between review mode and direct feedback mode without messing up any settings